Employees Management

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Avoiding Workplace Violence: Tips And Best Practices For Hospitality Employers

Whether internal or external, violence in the workplace is an increasingly problematic issue that employers must learn to effectively minimize and prevent. This is even more important in the hospitality industry, given the constant interaction with the public, the high rate of turnover, and the added responsibility of dealing with available cash. It is imperative ...
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5 Reasons Good Employees Leave Hotels

Productive, trustworthy employees are getting hard to find and harder to keep. Hotels invest significant amounts of money and time to recruit, hire and train employees, often using recent developments in advertising (social media), technology (online applications), and psychology (personality and behavioral assessments). So why is it that hotels—after hiring and training—still manage people like ...
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“Hands Off, Pants On” When Guests Sexually Harass Your Hotel Employees

In an April 2016 survey of 400 Chicago-area women working at hotels, nearly 50 percent indicated that they have had a guest answer the door naked, expose themselves, or were otherwise flashed. Worse yet, 1 in 10 said they had been kissed, grabbed, pinched, or groped by a guest. Hotel employees reported incidents in which they were ...
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Hotel and Large Venue Security: An Evolving Threat Environment Requires Innovative Practices

Much has been said and written of late with regard to the need to address hotel and large venue security, like sports stadiums, in the aftermath of the October 1, 2017 mass shooting in the vicinity of the Mandalay Bay hotel in Las Vegas.  But six months after the attack, in which 58 people were ...
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Flu Season: Is Your Workplace Prepared?

Influenza (or flu) season has begun in the Northern Hemisphere, where flu activity will continue to increase in the coming months. Even though the flu is a highly contagious and can cause potentially serious disease, many employers do not recognize it as a significant threat and likely suffer losses to their bottom line as a ...
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The Die Hard Survival Guide To This Year’s Office Holiday Party

While you can debate all you want about whether 1988’s Die Hard is a Christmas movie (it is – don’t fight us on this point), you can’t disagree with the fact that the movie depicts one of the all-time most memorable office holiday parties in cinematic history. A band of thieves posing as terrorists crash ...
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Legal Perspective on the Health, Safety & Security Responsibilities for US Mobile Workforce

Fisher & Phillips LLP attorneys are not only well equipped to assist employers in developing or updating safety and health management programs for employees working domestically, but can also assist employers who are sending employees to work abroad –something that is becoming the norm rather than the exception for United States employers. Often times, employers ...
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No Sexual Harassment, but Retaliation Claim Survives

Just as the adage is that “the coverup is worse than the crime,” we know that in employment law, “the retaliation claim is more dangerous than the underlying discrimination.” The latest example of this is in the recent decision of Austin v. Bloomin’ Brands, 2:16-CV-06509-TR (Aug. 30). MOSTLY HISPANIC KITCHEN STAFF Mark Austin began working ...
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How Text Messaging Will Give You an Edge in Hotel Customer Satisfaction

When you want to improve your hotel guest’s experience, it’s crucial to build up the ways in which you communicate with your guests. While emails and phone calls are useful, text messaging for hotels is an efficient and direct way to ensure that your customers are satisfied. Texting gives you instant access to your guests, ...
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The inside threat: Why employee behavior and opinions impact cyber risk

by Adeola Adele, Patrick Kulesa The human element as a risk factor in data security breaches is as enduring as it is troubling. Compromised laptops and phishing email scams continue to appeal to hackers as avenues to damage corporate servers and the confidential, sensitive information they maintain. Effective risk management strategy must therefore acknowledge and ...
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