Yearly Archives: 2016

The Attack on the Waldorf-Astoria Hotel That Never Happened

Fred Burton of Stratfor reflects on his “experience as a counter terrorism agent for the U.S. State Department” with this piece on the investigation surrounding the terrorist infatuation with this popular and historic New York hotel. He covers his teams approach to stop the attack cycle and analyzes  their “counter-surveillance methods” Click here to download ...
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What is a Safe Floor? – Expert Article

Do you provide a safe floor for your guests? What about your employees? Slip, trip, and fall injuries are accidents; however, they could be the result of not providing a safe floor. Although each case is unique, there have been found to be “common factors” in these situations. Anthony Shinsky of Robson Forensic explores what ...
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Please Don’t Pass the Salt (Labels): The Fight Over NYC’s Sodium Labeling Rule

After surviving its first go-around in court, New York City’s attempt to require restaurateurs to add sodium warnings to their menus has hit a roadblock in the form of a temporary injunction. Perhaps taking inspiration from the FDA’s recent imposition of nutrition-labeling requirements on restaurant menus, the New York City Board of Health had approved ...
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Where Liability Falls When Guest Safety is Compromised

by: Casey Gale It almost sounds like the beginning of a low-budget horror movie. According to his claims, in 2008 Michael David Barrett gained access to a back-of-the-house phone in the Nashville Marriott at Vanderbilt University to learn sportscaster Erin Andrews’s room number. Without using Andrews’s name, he requested to be placed in the neighboring ...
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Why Employee Engagement Is Vital for Success

  By Michele Sarkisian Given that hospitality employs one in 11 people in the United States, the topic of employee engagement is certainly relevant to the industry. Travel choices, whether business or leisure, are often discretionary and subjective. If the realized experience does not match or beat expectations, the customer may choose differently in the ...
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A TED Talk’s Roadmap for Staying Calm When an Active Shooter’s at the Door

An armed gunman just entered your workplace. You’re under stress. What is the first thing you and your management team do? Does someone call the police? Do you run? Fight? Hide? Is there a security guard? What does he or she do? What do your employees do? Do you know the precise, step-by-step actions that ...
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Compliance: Common Sense Approach to Ensure Guest Safety

Most of you will recall Anthony ” Tony ” Marshall and his tireless work to assist the hotel industry in understanding the legal aspects of the business and ensuring guest safety. Due to his lasting impact, we honor Tony annually at The Hospitality Law Conference in Houston by recognizing others with the Anthony G. Marshall award for ...
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Workplace Violence – How to Deal with a Disgruntled Ex-Employee

by Joseph Schollaert You are an executive working intently in your office when your assistant calls and informs you that a disgruntled ex-employee has shown up at the facility with a weapon and is threatening employees.  Will you know what to do, or better yet, what not to do? Workplace violence can be defined as ...
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