Monthly Archives: November 2020

Theft in the Restaurant Industry and the Influence of Peers in Worker Misconduct

Introduction An extensive study of theft among restaurant workers was conducted recently by three researchers from the Olin Business School at Washington University in St. Louis. The results — based on transaction and theft data from 83,153 servers at 1,049 restaurants from 34 chains across 46 states in the U.S. over seven years, are compelling ...
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Human Response During Fire Events: Evidence from Behavioral Research

Introduction When serious fires involving fatalities and injuries occur in buildings where many people are gathered, such as in hotels and other hospitality environments, they receive much public attention. Undoubtedly, it is the responsibility of the industry to prevent, or deal effectively, with fires on their premises, and protect the occupants. Nonetheless, the understanding of ...
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Group Sales and Event Contracting During (and After) COVID-19

1. In The Beginning: February/March 2020 Certain challenges associated with group sales and event contracting have made the coronavirus pandemic that much more difficult for hoteliers, many of whom rely on large meetings, events and programs to generate profit. In particular, the concept of suspending or delaying performance during the pendency of a force majeure ...
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