Employee Engagement

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How Text Messaging Will Give You an Edge in Hotel Customer Satisfaction

When you want to improve your hotel guest’s experience, it’s crucial to build up the ways in which you communicate with your guests. While emails and phone calls are useful, text messaging for hotels is an efficient and direct way to ensure that your customers are satisfied. Texting gives you instant access to your guests, ...
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Why Employee Engagement Is Vital for Success

  By Michele Sarkisian Given that hospitality employs one in 11 people in the United States, the topic of employee engagement is certainly relevant to the industry. Travel choices, whether business or leisure, are often discretionary and subjective. If the realized experience does not match or beat expectations, the customer may choose differently in the ...
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