Travel and Tourism

Online Travel Update: OTA Marketing Shift, Google’s DMA and Wholesaler Woes Unveiled

by Greg Duff in Legal, Technology, Travel. Posted February 6, 2024

With many in the industry getting their first look at Google’s proposed “DMA” changes to European Union search results, many of this past week’s industry headlines were focused on the proposed changes and the industry’s generally unfavorable response. Other news: Hotels under pressure to respond as OTA competition for guests lead gen explodesJanuary 25, 2024 via Hospitality ...

Passenger plane coming out of laptop screen symbolizing online ticketing

Online Travel Update: The Spotlight on SMB Initiatives, Coalition Against Fake Reviews, and the Real Costs to Hoteliers

by Greg Duff in Legal, Lodging, Technology, Travel. Posted November 30, 2023

Google Trial Continues to Provide Interesting Insight into OTAs Online Advertising. In last week’s Update, we featured the testimony of a senior Booking Holdings executive. This week, we feature the testimony of a former senior Expedia executive. Rival Platforms Form New Coalition to Fight Fake Reviews. Much was written this past week about several prominent ...

An Apple iPhone 6s displaying the Expedia application homepage on the screen while laying next to an American passport.

Online Travel Update: Expedia’s Asia/Pacific Expansion, Hopper’s Operational Shifts, and an ADA Case Update

by Greg Duff in Human Resources, Legal, Lodging, Travel. Posted November 28, 2023

This Update features a variety of stories, including the latest on Hopper and its apparent ongoing transition. Enjoy.

Young Caribbean woman paying at the reception desk as checking out

Online Travel Update: California Tackles Hidden Fees, Hopper’s Supplier Shift, and Booking.com’s Advertising Strategy

by Greg Duff in Legal, Lodging, Travel. Posted November 21, 2023

Resort fees garnered most of the industry’s headlines this past week as California’s governor signed legislation prohibiting hidden fees and the Federal Trade Commission finally released its proposed federal trade regulation – “Rule on Unfair or Deceptive Fees.” The good news is that both laws appear to apply equally to suppliers and third party distribution ...

Body of an Airplane Flying Through Dark Clouds

Travel Risk Practices for a Dynamic World

by Dale Buckner in Risk Management, Safety & Security, Travel. Posted October 3, 2023

Even in destinations with seemingly low risk, it is essential for corporations to have robust travel risk management protocols and response plans in place as part of their duty of care obligation to their workforce. Fires swept across the Hawaiian Island of Maui, causing substantial damage to property, and tragically, a significant loss of life. ...

brush painting green an aircraft. Greenwashing malpractice, Zero emissions, SAF or Sustainable Aviation Fuel, Circular economy, net CO2 emissions or biofuel concepts.

Carbon Neutrality Suit Against Delta Airlines Signals the Arrival Time of “Greenwashing” Litigation

by Foley Lardner in Legal, Travel. Posted August 1, 2023

A recent class action filed against Delta Airlines is among the first major consumer cases targeting claims of carbon neutrality. The complaint, filed in Mayanna Berrin v. Delta Airlines Inc., No. 2:23-cv-04150 (C.D. Cal.) on May 30, 2023, in the United States District Court for the Central District of California, takes aim at Delta Airlines’ “carbon neutral” representations, ...

Virtual Kidnapping in the US and Mexico

by Jodie Boudaard in Risk Management, Safety & Security, Technology, Travel. Posted May 5, 2018

The Federal Bureau of Investigation (FBI) and other law enforcement agencies in the United States have issued several warnings related to virtual kidnapping in recent months. This extortion technique has become more prevalent in the US and Mexico since 2013, where the number of reported cases has increased substantially. What Is Virtual Kidnapping? In a virtual kidnapping, ...

Travel Safety: Use of Vehicles as Weapons

by Security Strategies Today in Risk Management, Safety & Security, Travel. Posted September 7, 2017

It’s happened again-this time in Barcelona, on the popular tourist and historic street known as Las Ramblas. A man using a van as a weapon careened down one of the two narrow side streets that border the wide pedestrian path and used it as a missile of sorts, killing 14 innocent people and injuring up ...

Can An Airline Bump You From A Flight?

by Zach Garrett in Travel. Posted August 26, 2017

After a week-long business trip, you board a flight around 3:00 pm. As you settle into your seat and prepare for the flight a representative from the airline comes up to you and politely breaks the news that you’ve been selected to be bumped from the plane. You argue briefly, but without making a huge ...

How to Minimize Jet Lag Symptoms

by Melissa Dudley in Travel. Posted July 29, 2017

Circadian rhythm disruption occurs when the rhythm set by one’s biological clock is misaligned with the solar day and night cycle of the environment. One of the most acute disruptions to circadian rhythm is rapid travel across time zones – a phenomenon known as jet lag. Jet lag not only impacts individual travelers but can also ...