Lodging - HospitalityLawyer.com®

Legally Speaking: Avoiding Bath Fall Liability

by Karen Morris in Insurance & Loss Prevention, Legal, Lodging, Safety & Security. Posted August 3, 2015

Some issues in hotel law come and go. Falls in slippery bathtubs have a sticking quality. Liability in this type of lawsuit can be avoided but it takes some attention to those porcelain bastions of cleanliness. In the typical case a guest is showering, loses his balance and falls. Because floors and walls surrounding showers are ...

Reconciling Airbnb with Duty of Care for Corporate Travel

by admin in Lodging, Safety & Security, Travel. Posted July 31, 2015

Worldwide phenomenon Airbnb (and others like VRBO and HomeAway), the website that allows people to rent out lodging spaces (typically privately-owned residences), has established itself as a disruptive force in the hospitality industry. It allows travelers to enjoy unprecedented flexibility at substantially reduced costs, and via a proven profile rating system has earned itself a ...

N.fowleri Infections Update

by admin in Insurance & Loss Prevention, Lodging, Safety & Security, Travel. Posted July 31, 2015

Naegleria fowleri is an amoeba common to warm bodies of fresh water, including lakes and unchlorinated or poorly chlorinated swimming pools. This amoeba can infect the human nervous system and induce a lethal form of encephalitis when a victim insufflates contaminated water deep into the nasal cavities; while infection is relatively rare, only one percent ...

Hotel Pools: Another Potentially Hazardous Amenity

by admin in Insurance & Loss Prevention, Lodging, Safety & Security. Posted July 30, 2015

We wrote about the hazards inherent in hotel balconies last week, but that isn’t the only potentially troublesome amenity that hotel owners and operators must review. Hotel swimming pools seem innocuous enough to most guests and hotel staff, but as a deep body of water, they present a drowning hazard nonetheless. Hotel management should consider ...

Staying Vigilant for Your Guests: Hotel Safety, Scam Awareness, and Hacking Defense

by admin in Insurance & Loss Prevention, Lodging, Safety & Security, Technology. Posted July 30, 2015

No guest wants to feel insecure about the safety of his/her person, belongings, and bank account when staying at a hotel. No hotel owner wants his/her guests to feel this way, either! But the threat exists, and in our world of rapidly advancing technology, it evolves by the day. Hotel owners must take effective, adaptive ...

A Hotelier’s Guide to Serious Wi-Fi

by admin in Lodging, Technology. Posted June 26, 2015

Major online hospitality outlets like Hotel Industry Magazine and Travel Daily UK are announcing the results of a NETGEAR study in which two-thirds of business travelers reported they would not return to a hotel that offers inadequate wireless service. Now, we can’t find a direct link to that survey, and the findings do encourage the purchase of the technology ...

4 Best Practices for Hotels to Win Chargeback Disputes over Smoking Violation Fees

by admin in Lodging. Posted June 26, 2015

Recently, the hotel industry has been wrestling with a growing trend. A guest whom the hotel suspects violated smoking policies by smoking in his room or inside the hotel itself has his credit card charged for the violation fee after leaving the hotel. The guest either promptly or eventually disputes this charge, denying the alleged ...

Inquiring About Bed Bugs: Essential Questions for Travel Managers

by Stephen Barth in Lodging, Travel. Posted June 11, 2015

As more reports of bed bug incidents surface, travel managers may want to ask the following questions of a destination: Has the hotel identified bed bugs on the premises in the last twenty-four months? If so, what steps did the hotel take to eliminate the infestation? What types of preventative training occur at the hotel? ...

Foreseeing Criminal Activity on Your Premises

by Maryalyce Cox in Legal, Lodging, Safety & Security. Posted June 4, 2015

A guest walks to the front desk of a hotel and reports that his car window has been smashed and his laptop and GPS unit have been stolen. His car was parked in the hotel parking lot. The hotel manager calls the local police and reports the crime, and then the guest turns to the ...

4 Tips for Surviving an Active Shooter

by admin in Food & Beverage, Human Resources, Insurance & Loss Prevention, Lodging, Safety & Security, Travel. Posted May 14, 2015

You’re working at your job or out in public, doing what you normally do and not expecting anything particularly exciting to happen. Then you hear a series of loud, muffled pops, not too close, but not very far away. Then you hear screams, faint and distant but getting louder. Then you hear another pop, only ...

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