Lodging

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The New Hospitality Balancing Act: Leveraging Artificial Intelligence While Showing Care for Your Guests

by Fisher Phillips in Hotel Development, Lodging, Technology. Posted December 26, 2023

Hospitality is all about people: making them feel welcome, comfortable, and appreciated. Excellent guest experiences often center around attentive service and a personal touch. So what would happen if some of that human element were augmented by artificial intelligence – or replaced by it? Would it improve service, or make it feel robotic? In this ...

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Earnings Reports Reveal Surge for Expedia and Booking, While Google’s Trial and IHG Innovations Make Waves in Travel

by Greg Duff in Lodging, Technology, Travel. Posted December 7, 2023

It is earnings season, which makes for a longer Update than usual:

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Online Travel Update: The Spotlight on SMB Initiatives, Coalition Against Fake Reviews, and the Real Costs to Hoteliers

by Greg Duff in Legal, Lodging, Technology, Travel. Posted November 30, 2023

Google Trial Continues to Provide Interesting Insight into OTAs Online Advertising. In last week’s Update, we featured the testimony of a senior Booking Holdings executive. This week, we feature the testimony of a former senior Expedia executive. Rival Platforms Form New Coalition to Fight Fake Reviews. Much was written this past week about several prominent ...

An Apple iPhone 6s displaying the Expedia application homepage on the screen while laying next to an American passport.

Online Travel Update: Expedia’s Asia/Pacific Expansion, Hopper’s Operational Shifts, and an ADA Case Update

by Greg Duff in Human Resources, Legal, Lodging, Travel. Posted November 28, 2023

This Update features a variety of stories, including the latest on Hopper and its apparent ongoing transition. Enjoy.

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Online Travel Update: California Tackles Hidden Fees, Hopper’s Supplier Shift, and Booking.com’s Advertising Strategy

by Greg Duff in Legal, Lodging, Travel. Posted November 21, 2023

Resort fees garnered most of the industry’s headlines this past week as California’s governor signed legislation prohibiting hidden fees and the Federal Trade Commission finally released its proposed federal trade regulation – “Rule on Unfair or Deceptive Fees.” The good news is that both laws appear to apply equally to suppliers and third party distribution ...

Back view of young brunette chamber maid in uniform carrying stack of clean white towels for guests while entering one of rooms

How to Safely Respond to Medical Episodes in a Hotel

by HospitalityLawyer.com in Legal, Lodging, Safety & Security. Posted October 17, 2023

At some point in their careers, hotel employees may be required to respond to a medical episode in one of the following circumstances: For the non-medical career professional, responding to a medical episode may be unnerving. The COVID-19 pandemic has added to the growing list of concerns of first responders along with the fear of ...

Man using a key card to enter a hotel room.

Hotel Guest Privacy & Security: The “Keys” of a Secure Guest Experience

by HospitalityLawyer.com in Human Resources, Legal, Lodging, Safety & Security. Posted August 7, 2023

Moderated by Stephen Barth, this recorded presentation features a discussion about the crucial matter of key security and control in the hotel industry. Gain insights from Brad Bonnell, Principal at Hotel Security Group; Paul Frederik, President of Hospitality Security Advisors; Salvatore Caccavale, Principal at Global Hospitality Security Solutions; and Vince Vittatoe, CEO of Vittatoe Consulting. ...

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Fentanyl in Hotels

by HospitalityLawyer.com in Human Resources, Lodging, Risk Management, Safety & Security. Posted April 11, 2023

Moderated by Stephen Barth, this recorded presentation features a discussion about fentanyl in the hospitality industry. Gain insights from Brad Bonnell, Principal at Hotel Security Group; Sherri Foster, Director of Safety & Security at Extended Stay America Management; Salvatore Caccavale, Principal at Global Hospitality Security Solutions; and Marshall Gilinsky, Shareholder at Anderson Kill. The presentation ...

Inaugural Master Class for Hotel & Restaurant Corporate Counsel

by HospitalityLawyer.com in Featured, Legal, Lodging, Risk Management, Safety & Security. Posted October 5, 2022

A few weeks ago we hosted our Inaugural Virtual Master Class for Hotel & Restaurant Corporate Counsel aimed at improving corporate counsel law departments. It consisted of an interview with Stuart Kreindler, VP, Assistant General Counsel – Litigation & Risk Management at Choice Hotels International, followed by a presentation on “What is Top of Mind for ...

One Sin Too Many! Stop Human Trafficking!

by Thompson Coe in Legal, Lodging. Posted August 10, 2022

One Sin Too Many! Stop Human Trafficking!1 I. Human Trafficking Evolves Into a Defense and an Offense in Court With the Office of the Texas Attorney General estimating that 234,000 labor trafficking victims and 79,000 minor sex trafficking victims are suffering in the state at any given moment,2 the Texas Legislature, like many legislative bodies ...