Lodging

5 Reasons Good Employees Leave Hotels

Productive, trustworthy employees are getting hard to find and harder to keep. Hotels invest significant amounts of money and time to recruit, hire and train employees, often using recent developments in advertising (social media), technology (online applications), and psychology (personality and behavioral assessments). So why is it that hotels—after hiring and training—still manage people like ...
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“Hands Off, Pants On” When Guests Sexually Harass Your Hotel Employees

In an April 2016 survey of 400 Chicago-area women working at hotels, nearly 50 percent indicated that they have had a guest answer the door naked, expose themselves, or were otherwise flashed. Worse yet, 1 in 10 said they had been kissed, grabbed, pinched, or groped by a guest. Hotel employees reported incidents in which they were ...
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New Wave of ADA Website Lawsuits

Recently, there have been a slew of lawsuits filed across the country alleging that owners and operators of hotels and other places of lodging are using websites that violate the Americans with Disabilities Act (“ADA”). These lawsuits are different than the wave of lawsuits and demand letters sent to so many hotels and other places ...
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How Travel Buyers Can Help End Child Trafficking

The Problem With the use of online classified ads, child trafficking has moved off the streets and behind the closed doors of local hotel rooms. Youth are targeted and manipulated by pimps who transport victims from city to city via U.S. owned airlines and buses. Exploiters use hotel rooms as venues to abuse children, knowing that systems are not ...
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Recent Hotel Incidents Serve as Cautionary Tales of Carbon Monoxide Health and Legal Risks

Recently media exposure regarding the dangers of carbon monoxide poisoning in hotels, motels, and resorts has seemed to increase. The issue has garnered attention among such major media outlets as ABC News’ 20/20,USA Today, andCNN. With good reason – a 2013 USA Today investigation showed that, “eight people have died and at least 170 others have been treated ...
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Sex Trafficking: Some Common Indicators and Trends

In advance of the summer travel season in the US and Europe, many hotel chains and other hospitality industry providers review their security protocols with the intention of offering a more secure and pleasant stay for their guests. Plumbing and flooring repairs, lighting and electrical fixture updates and enhanced landscaping all offer increased aesthetic value ...
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Understanding the Breakeven Point when It Comes to Room Revenue

Sometimes it can be confusing understanding whether your hotel actually made a profit last evening, last month, or last year. While limited-service hotels typically only generate revenue from guestroom sales, and perhaps phone calls made from guestrooms, in-room movies purchased, or vending machine revenues, select-service and full-service hotels can have a more difficult task because ...
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