Monthly Archives: October 2016

Reading the Fine Print: Changes in Legal Framework for the Assessment and Display of Service Charges

by Ruth Walters Service charges, administrative charges, surcharges, house fees—whatever you call those charges assessed for food and beverage service in restaurants and in hotels—the rules about how they need to be disclosed to guests and how they must be allocated are propagating. More and more cities, municipalities and other local legal bodies are taking ...
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Fifteen Years On, Where Do We Stand?

With the fifteenth anniversary of the 9/11 attacks commemorated a few days ago, we thought it would be appropriate to take the pulse of where we were in the immediate aftermath of those horrible events and where we are now. Are Americans safer? Is the world in general safer? Has the threat of terror attacks ...
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Social Media Policies Help Limit Liability

A thorough policy helps define what your employees can and can’t say about the company on social channels. As a hotel executive, imagine that one of the managers you oversee shares that an employee is disparaging you and the company on Twitter. You jump online to find a member of your staff posted the following ...
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