October, 2015 - HospitalityLawyer.com®

What You Should Know Before Monitoring Your Employees and Guests

by Lonnie Giamela in Human Resources, Legal, Lodging, Technology. Posted October 29, 2015

Co-authored by John Marvos Employees can make or break businesses in the service industry. While customer service oriented employees create a luxurious experience at a lesser establishment, employees that don’t prioritize customer service can ruin a guest’s experience even at the most finely-appointed hotel. However, managers and supervisors cannot always be present to recognize and ...

Keeping Private Matters Private

by Hogan Lovells in Legal. Posted October 28, 2015

co-authored by Allen P. Pegg & Gabriella Morello Keeping Soiled Laundry Out of Public View: How Arbitration Provisions Can Help Preserve Image and Value For any company, brand image is king. After all, image reflects on all aspects of the business, from reputation to service to attitude to culture. For one industry in particular, however, image ...

Critical Control Points in Liquor Liability

by Jeffrey Jannarone in Food & Beverage. Posted October 26, 2015

In this article, dram shop and liquor liability expert, Jeff Jannarone discusses critical control points in bar operations, including recourse options for handling intoxicated patrons. Every bar or restaurant that serves alcoholic beverages is at risk of having intoxicated patrons. However, the mere presence of an intoxicated patron within an establishment does not necessarily indicate ...

Are Asian Airlines Safe?

by Rich Thomaselli in Safety & Security, Travel. Posted October 26, 2015

A close look at the records shows most have sterling safety and service standards The World’s Best Airline has some of the industry’s most modern wide-body aircraft. The World’s Best Airline has nearly 90 new aircraft on order, an invoice that will total more than $200 billion when it’s all said and done. The World’s ...

Report Reveals Some Salary Trends among General Counsel, In-House Lawyers

by Ed Silverstein in Legal. Posted October 22, 2015

The inside counsel market seems to be pretty stable, according to Major, Lindsey & Africa’s Miriam Frank. There are a few notable insights into the market for general counsel and in-house attorneys from a recent report released by Major, Lindsey & Africa. “The [inside counsel] market seems to be pretty stable,” Miriam Frank, vice president ...

Restaurant industry leader Danny Meyer ends tipping. Who will follow?

by Maura Judkis in Food & Beverage, Human Resources. Posted October 15, 2015

If you happen to have a late-November reservation at the Modern, Danny Meyer’s two-Michelin-star restaurant in New York’s Museum of Modern Art, here’s some good news: When the bill comes, you’ll no longer have to do any fuzzy math on a full stomach and a few glasses of champagne. Meyer, head of the Union Square ...

Five Evolving Issues Confronting Employers in the Hospitality Industry

by Jeffrey Ruzal in Human Resources, Legal. Posted October 14, 2015

As the hospitality industry continues to grow and expand, one common goal is to provide all-inclusive experiences for visitors and patrons. Unfortunately, given the breadth of the goods and services offered to the public and the workforce employed to supply these experiences, the hospitality industry is also providing plaintiffs’ attorneys and government regulators with their ...

Case Study: Should a Hotelier Invest in a New Kind of Online Travel Agency?

by Chekitan Dev in Travel. Posted October 14, 2015

Lotta Tindal, the chief marketing officer for the Dutch hospitality group Ervaring Hotels & Resorts, hadn’t wanted to come to the presentation, but Gerard Bakker, Ervaring’s CFO, had twisted her arm. “These things are nothing more than glorified sales pitches,” she whispered to him. “Stop acting like a teenager,” he joked. “I’m trying to pay ...

Credit Card Fraud Liability Shift is Here

by Benjamin Lambiotte in Technology. Posted October 14, 2015

Most credit and debit cards in the U.S., and the point of sale terminals and ATMs that read them, still use “magnetic stripe” technology. Magnetic stripes are obsolete and relatively insecure, allowing fraudulent practices such as “skimming” (acquiring cardholder and account data by “reading” the strip, and then making fraudulent transactions or counterfeit cards). Magnetic ...

Amtrak says to suspend national rail service without safety extension: letter

by Thomson Reuters in Legal, Technology, Travel. Posted October 8, 2015

Amtrak has told U.S. lawmakers that it will suspend service on its national network in mid-December unless Congress extends a Dec. 31 deadline for implementing advanced safety technology, according to an Oct. 5 letter from Amtrak reviewed by Reuters. The letter, addressed to Senate Commerce Committee Chairman John Thune, a South Dakota Republican, says service ...

Monthly Archives: October 2015