Monthly Archives: October 2015

What You Should Know Before Monitoring Your Employees and Guests

Co-authored by John Marvos Employees can make or break businesses in the service industry. While customer service oriented employees create a luxurious experience at a lesser establishment, employees that don’t prioritize customer service can ruin a guest’s experience even at the most finely-appointed hotel. However, managers and supervisors cannot always be present to recognize and ...
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Critical Control Points in Liquor Liability

In this article, dram shop and liquor liability expert, Jeff Jannarone discusses critical control points in bar operations, including recourse options for handling intoxicated patrons. Every bar or restaurant that serves alcoholic beverages is at risk of having intoxicated patrons. However, the mere presence of an intoxicated patron within an establishment does not necessarily indicate ...
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Report Reveals Some Salary Trends among General Counsel, In-House Lawyers

The inside counsel market seems to be pretty stable, according to Major, Lindsey & Africa’s Miriam Frank. There are a few notable insights into the market for general counsel and in-house attorneys from a recent report released by Major, Lindsey & Africa. “The [inside counsel] market seems to be pretty stable,” Miriam Frank, vice president ...
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Restaurant industry leader Danny Meyer ends tipping. Who will follow?

If you happen to have a late-November reservation at the Modern, Danny Meyer’s two-­Michelin-star restaurant in New York’s Museum of Modern Art, here’s some good news: When the bill comes, you’ll no longer have to do any fuzzy math on a full stomach and a few glasses of champagne. Meyer, head of the Union Square ...
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Five Evolving Issues Confronting Employers in the Hospitality Industry

As the hospitality industry continues to grow and expand, one common goal is to provide all-inclusive experiences for visitors and patrons. Unfortunately, given the breadth of the goods and services offered to the public and the workforce employed to supply these experiences, the hospitality industry is also providing plaintiffs’ attorneys and government regulators with their ...
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Case Study: Should a Hotelier Invest in a New Kind of Online Travel Agency?

Lotta Tindal, the chief marketing officer for the Dutch hospitality group Ervaring Hotels & Resorts, hadn’t wanted to come to the presentation, but Gerard Bakker, Ervaring’s CFO, had twisted her arm. “These things are nothing more than glorified sales pitches,” she whispered to him. “Stop acting like a teenager,” he joked. “I’m trying to pay ...
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Credit Card Fraud Liability Shift is Here

Most credit and debit cards in the U.S., and the point of sale terminals and ATMs that read them, still use “magnetic stripe” technology. Magnetic stripes are obsolete and relatively insecure, allowing fraudulent practices such as “skimming” (acquiring cardholder and account data by “reading” the strip, and then making fraudulent transactions or counterfeit cards). Magnetic ...
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Amtrak says to suspend national rail service without safety extension: letter

Amtrak has told U.S. lawmakers that it will suspend service on its national network in mid-December unless Congress extends a Dec. 31 deadline for implementing advanced safety technology, according to an Oct. 5 letter from Amtrak reviewed by Reuters. The letter, addressed to Senate Commerce Committee Chairman John Thune, a South Dakota Republican, says service ...
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