Housekeeping: Communication between F&B and housekeeping departments critical to avoid costly mistakes – Volume 12, No. 4 (July, August)
Ineffective communication between a hotel’s food & beverage and housekeeping departments can have detrimental consequences. Such miscommunication often results in excessive overtime for employees, increased replacement costs for table linens, broken or damaged laundry equipment, cross-contamination of laundered linens, delayed service to guests, and flared tempers for all involved. While F&B is a front of the house, revenue-generating center, it relies extensively on the actions and abilities of back of the house support centers such as the housekeeping department to enable it to meet its goals of providing memorable F&B service experiences to the hotel’s guests. Indeed, without clean table linens, how could most full-service F&B outlets survive? Hence, accurate, effective, and timely communication between the departments is vital for the smooth operation of both. Presented below are various means by which an F&B department’s failure to communicate effectively or follow standard linen procedures can result in detrimental consequences.
Purchasing: Making heads or tails out of the supplier selection process – Volume 12, No. 4 (July, August)
In the last issue, the purchasing column described how hotel managers can professionally create a bid package to initiate the purchase function for hotel supplies. Once those bid packages have been created and sent out to suppliers for review and quotation, there are a few more steps necessary to complete the process of selecting the supplier that best meets a hotel’s needs. These steps include receiving the bids, comparing prices and services, meeting with vendors, and selecting which supplier with whom to do business.
Risk Management: Limiting liability statutes for guests’ property offer protections for hotels – Volume 12, No. 4 (July, August)
In the September/October issue of TRC the various theories of liability of hotelkeepers for lost or stolen property of guests was discussed. In that article, reference was made to various limiting liability statutes in every state that limit the monetary liability of the hotel for property losses of their guests. As is the case in many legal issues, the extent of the statute and the requirements on the hotelkeeper vary from state to state. The most notable deviation is in the monetary limit, from $0 to $5,000 depending upon the jurisdiction. However, there are other differences about which property managers need to be aware to assure themselves the protection of these statutes. While the major statutory differences will be addressed in this article, hotelkeepers are reminded that they should consult with a qualified attorney in their area for the specific requirements that pertain to their jurisdiction.