VOLUME 11: Issue 1 to Issue 5 – 2003
Sample: Ask Gail: Signage for guestroom doors – Volume 11, No. 1 (January, February, March, April)
Dear Gail: I have a question that I hope you can answer. We are redoing the signage on the back of the guestroom doors. What exactly do I need to have on the sign?
VOLUME 12: Issue 1 to Issue 6 – 2004
Sample: Cover Story: Is your hotel “heart safe”? – Volume 12, No. 1 (January, February)
Automated external defibrillators, or AEDs, hit the news again recently with the Carlson Hotel chain’s announcement in September that it plans to install AEDs at all of its U.S. owned and managed hotels. Though AEDs are proven lifesaving devices and their use has been shown to be highly effective in a variety of settings, they are less prevalent in the hospitality industry than would be expected.
VOLUME 13: Issue 1 to Issue 6 – 2005
Sample: Ask Gail: Housekeeping attendant certification can be used as a motivation tool – Volume 13, No. 1 (January, February)
Dear Gail: Hello, my name is Diana and I am the Executive Housekeeper at an all-suite property in Kissimmee, Florida. I was hoping maybe you could help me out with an idea that my GM and I thought of. Is there such a program for room attendant certification? We are looking into this for various reasons. I think there are many benefits to having a tiered housekeeping program. Our property’s needs change all the time. We utilize many “special” employees for VIP preparation, new employee training, and self-inspection, just to name a few areas. If there was a program with educational materials and videos to enhance the idea, that would be great. I look forward to hearing from you and hopefully you can help me out with this idea. Thanks and have a great day!
VOLUME 14: Issue 1 to Issue 6 – 2006
Sample: Ask Gail: Determining the cause and source of small hairs on bed linens – Volume 14, No. 1 (January, February)
Dear Gail: We recently went through an inspection and we had a lot of small hairs found on about ten beds. On each bed it would be 2-3 small, eyelash size hairs, some longer. We use white linens on our beds, including the duvet cover. We have increased our fabric softener and we have dryer tablets installed. I am communicating with my staff not to throw their duvets and pillows on the floor while changing the bed linens. Do you have any suggestions on how to prevent these hairs from reappearing?
VOLUME 15: Issue 1 to Issue 6 – 2007
Sample: Human Resources: Missed breaks and off-the-clock work can lead to enormous jury awards – Volume 15, No. 1 (January, February)
With the rise in wage and hour claims, and their potential for steep penalties, hoteliers should be vigilant about monitoring hourly employees. The number and scope of lawsuits brought under wage and hour laws is on the rise. Not only are claims being made under federal law, but many cases, including an increasing number of class actions, are being brought under state laws throughout the country.
VOLUME 16: Issue 1 to Issue 6 – 2008
Sample: Ask Gail: Three techniques for removing tar and gum from hotel carpets – Volume 16, No. 1 (January, February)
In response to an inquiry from a subscriber, Gail offers three different techniques for removing tar and gum from hotel carpeting without damaging the flooring.
VOLUME 17: Issue 1 to Issue 6 – 2009
Sample: Ask Gail: Can a hotel restrict outside food and beverages from hotel premises? – Volume 17, No. 1 (January, February)
In this article, Gail responds to a front office manager’s inquiry regarding whether a hotel can create a policy that restricts food or alcoholic beverages that aren’t purchased from the hotel from being brought onto hotel grounds and consumed in the privacy of guestrooms. Topics such as distribution of menus, granting access to delivery personnel, restricting alcoholic beverages, and enforceability of these policies are discussed.
VOLUME 18: Issue 1 to Issue 6 – 2010
Sample: Ask Gail: Questions about the value of obtaining the CHA certification – Volume 18, No. 1 (January, February)
In this Ask Gail column, a reader inquires about the value and benefits of the Certified Hospitality Administrator certification. The CHA designation is a highly respected globally recognized professional credential that validates a manager’s advanced knowledge in the hospitality industry. It is an honor awarded to lodging professionals whose leadership and managerial abilities are deemed exemplary.
VOLUME 19: Issue 1 to Issue 5 – 2011
Sample: From the Editor – Volume 19, No. 1 (March, April)
The Rooms Chronicle® has entered its 19th year of publication. During this time period we have published over 2,000 articles, inserts, posters and pocket guides on various facets of hotel operations. Everything from guest relocation procedures, linen thread counts, reservation call conversions, dealing with deceased guests, emergency evacuation procedures, telephone etiquette tips and more have been covered. We even provided an article on choosing the right toilet bowl brush for cleaning guestroom commodes! How is that for breadth of content?
VOLUME 20: Issue 1 – 2012
Sample: From the Editor – Volume 20, No. 1 (January, February)
The first couple of months of 2012 have not been without suspense for the Lodging Industry. The ongoing saga of the revised Americans with Disabilities Act continues to affect hotels, especially with regards to the pool lift and access requirements. AH&LA continued to petition Congress and the Department of Justice (DOJ) first for clarification on and then for a delay to implementing the pool lift requirement. Literally at the 12th hour on the day all hotels were required to comply with the new mandates, the DOJ granted a 60 day extension for compliance