Coronavirus (COVID-19)

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How The Pandemic Re-Shaped Force Majeure

When COVID-19 began its swift spread in the winter of 2019 and on a more global scale in the early spring of 2020, it did not take long for the term “force majeure” to dominate discussions, especially within the hospitality industry.  Who could have predicted its extensive global economic impact?  Think about the massive shutdowns, ...
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5 Steps to De-escalating Mask Refusal

With some states reopening and lifting mask mandates, the burden is falling on hotels, restaurants, and other businesses to enforce mask requirements. By now, there have been a number of well-documented incidents wherein customers and guests react in a belligerent, hostile, or even violent manner after being asked to comply with mask rules. The following ...
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Are Hospitality Employees Facing A Harassment Pandemic?

The coronavirus economy has brought many unforeseen challenges for the hospitality sector, one of which seems to be an increase in harassing conduct directed at service workers by patrons. According to a recent study by the nonprofit organization One Fair Wage, 41% of the 1,675 service workers surveyed reported they are sexually harassed more often now ...
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Taste, Toast, Zoom: Virtual Tastings, Mixology Classes, and Experiential Events

Virtual Alcohol Tastings and Mixology Classes: Virtual alcohol tastings and mixology classes are not an entirely new concept; however, they have gained popularity as a result of the COVID-19 pandemic and necessity due to local and state orders. Virtual tastings and mixology classes come in the form of a recorded or live online guided sampling ...
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The Top 5 Ways To Keep Your Employees Engaged (And Safe) Despite COVID Fatigue

When the pandemic first began, most employees were ready to pitch in and do their part to help reduce the spread of COVID-19. They adapted to remote working while attending to their children. Others understood they were deemed “essential workers” and adjusted to the new normal when coming to work, which included temperature checks, symptom ...
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Tools to Track Travel

With the well-ordered world of travel totally disrupted by COVID-19 travel restrictions, new solutions have quickly developed to track what’s open, what’s not, and what travelers must do to thread the needle from Point A to Point B.  The need to keep up with all the well-intentioned but constantly changing – and frequently confusing – restrictions, ...
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Group Sales and Event Contracting During (and After) COVID-19

1. In The Beginning: February/March 2020 Certain challenges associated with group sales and event contracting have made the coronavirus pandemic that much more difficult for hoteliers, many of whom rely on large meetings, events and programs to generate profit. In particular, the concept of suspending or delaying performance during the pendency of a force majeure ...
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Data Privacy and Security Challenges During Re-Opening

The COVID-19 crisis and stay-at-home orders drastically changed corporate cybersecurity landscapes within an extremely compressed period of time. Almost every industry, including hospitality, rushed to introduce or increase the use of remote technology tools for work-related communication, including: Video Conferencing File Sharing Virtual Desktops Group Chat VPN Web-Based Applications and Tools Cyber criminals wasted little ...
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“But For” COVID-19: Trending Causation Theories in COVID-19 Litigation

As the Covid pandemic spread across the world and the United States, neighborhood pools, parks, gyms and all other manners of public gathering places began to close and many people began to wonder about the potential liability of remaining open or continuing to do business. Almost every defense attorney probably had the same reaction, “how ...
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