HospitalityLawyer.com

Airline Passenger Etiquette: Making Travel Easier with Courtesy and Respect

by HospitalityLawyer.com in Travel. Posted November 23, 2021

As airlines cut back on flights and people carry on more baggage due to the charges imposed on checked baggage, it’s more important than ever that we remind ourselves that we are only one person on a flight of many. It would help all of us to cope better if we acted with courtesy and ...

Voting Invitation for The Top 30 Hospitality Gurus 2022 list

by HospitalityLawyer.com in Featured. Posted November 20, 2021

Hello, We are excited to inform you that Global Gurus will be tabulating their 2022 rankings for The Top 30 Hospitality Gurus in December 2021 and our founder, Stephen Barth, currently ranked #16, is in contention again. If you are unfamiliar, Global Gurus is a research organization which seeks to identify remarkable leaders who make ...

What Is Hospitality Law? An Explanation with Stephen Barth

by HospitalityLawyer.com in Featured, Legal. Posted May 22, 2021

Stephen Barth, founder of HospitalityLawyer.com®, provides an in-depth explanation of what hospitality law consists of, including what specific industries fall under the hospitality umbrella as well as what general and niche laws impact those in the hospitality communities. Individuals both new and old to hospitality will find the explanation useful, especially students who may be ...

5 Steps to De-escalating Mask Refusal

by HospitalityLawyer.com in Coronavirus (COVID-19), Risk Management, Safety & Security. Posted March 18, 2021

With some states reopening and lifting mask mandates, the burden is falling on hotels, restaurants, and other businesses to enforce mask requirements. By now, there have been a number of well-documented incidents wherein customers and guests react in a belligerent, hostile, or even violent manner after being asked to comply with mask rules. The following ...

Webinar: Non-Violent Confrontation Management (NVCM) Overview

by AFIMAC Global in Human Resources. Posted June 29, 2016

Date: Thursday, July 7, 2016Time: 1:00pm – 2:00pm ESTCost: FREESpeaker: Rob Shuster, VP Protective Services and Training, AFIMAC GlobalStephen Barth, Attorney and Founder, HospitalityLawyer.com Yes, I would like to attend Webinar Outline This webinar will focus on verbal and nonverbal tools to handle confrontational exchanges with agitated people. We will review the stages of how ...

A Guest, Tenant or Transient Guest…that is the question!

by Stephen Barth in Legal. Posted October 1, 2015

In the lodging area, a guest can be classified as being either a transient guest i.e., a customer who rents property for a relatively short period of time with no intent of establishing permanent residency, or a tenant who rents real property for an extended period of time with the intent of establishing permanent residency. ...

A Hotelier’s Guide to Serious Wi-Fi

by admin in Lodging, Technology. Posted June 26, 2015

Major online hospitality outlets like Hotel Industry Magazine and Travel Daily UK are announcing the results of a NETGEAR study in which two-thirds of business travelers reported they would not return to a hotel that offers inadequate wireless service. Now, we can’t find a direct link to that survey, and the findings do encourage the purchase of the technology ...

4 Best Practices for Hotels to Win Chargeback Disputes over Smoking Violation Fees

by admin in Lodging. Posted June 26, 2015

Recently, the hotel industry has been wrestling with a growing trend. A guest whom the hotel suspects violated smoking policies by smoking in his room or inside the hotel itself has his credit card charged for the violation fee after leaving the hotel. The guest either promptly or eventually disputes this charge, denying the alleged ...

Inquiring About Bed Bugs: Essential Questions for Travel Managers

by Stephen Barth in Lodging, Travel. Posted June 11, 2015

As more reports of bed bug incidents surface, travel managers may want to ask the following questions of a destination: Has the hotel identified bed bugs on the premises in the last twenty-four months? If so, what steps did the hotel take to eliminate the infestation? What types of preventative training occur at the hotel? ...

A Rough Weekend for Flight: Tragic Accidents and Lessons Learned

by admin in Safety & Security, Travel. Posted May 14, 2015

On July 6, Asiana Flight 214 crash-landed at San Francisco International Airport. The Boeing 777 airliner approached the runway on an unstable landing path and touched down at a speed and angle that caused the tail section to detach from the fuselage. The resulting impact sent the aircraft skidding to a violent stop on the ...