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Webinar: Non-Violent Confrontation Management (NVCM) Overview

Date: Thursday, July 7, 2016Time: 1:00pm – 2:00pm ESTCost: FREESpeaker: Rob Shuster, VP Protective Services and Training, AFIMAC GlobalStephen Barth, Attorney and Founder, HospitalityLawyer.com Yes, I would like to attend Webinar Outline This webinar will focus on verbal and nonverbal tools to handle confrontational exchanges with agitated people. We will review the stages of how ...
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A Hotelier’s Guide to Serious Wi-Fi

Major online hospitality outlets like Hotel Industry Magazine and Travel Daily UK are announcing the results of a NETGEAR study in which two-thirds of business travelers reported they would not return to a hotel that offers inadequate wireless service. Now, we can’t find a direct link to that survey, and the findings do encourage the purchase of the technology ...
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4 Best Practices for Hotels to Win Chargeback Disputes over Smoking Violation Fees

by in Lodging. Posted June 26, 2015
Recently, the hotel industry has been wrestling with a growing trend.  A guest whom the hotel suspects violated smoking policies by smoking in his room or inside the hotel itself has his credit card charged for the violation fee after leaving the hotel. The guest either promptly or eventually disputes this charge, denying the alleged ...
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Inquiring About Bed Bugs: Essential Questions for Travel Managers

As more reports of bed bug incidents surface, travel managers may want to ask the following questions of a destination: Has the hotel identified bed bugs on the premises in the last twenty-four months?If so, what steps did the hotel take to eliminate the infestation?What types of preventative training occur at the hotel?How frequently does ...
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A survey of US State Workers’ Compensation Laws and their Application to Traveling Employees

Co-authored by Brenda-Lee Ravdel and Stephen Barth How do the US 50 states’ workers’ compensation laws protect US businesses and their global and domestic travelers at home and abroad? INTRODUCTION: Business Travel by United States companies has grown exponentially over the past years.  As a result, both the foreseen and unforeseen liabilities for businesses and ...
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Mobile Employees and Situational Awareness

In his book Principles of Personal Defense, former U.S. Marine Jeff Cooper outlines a color-coded system that describes certain defensive states of mind. These states vary from being completely unaware of surroundings and unprepared for an attack to full-fledged “fight or flight” mode.  Many law enforcement officers in the U.S. use this system as a ...
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Gun Policy and the Hospitality Industry: Ways to Consider Your Own Firearm Policy

Firearms and gun control occupy a hotspot right in the middle of the modern psyche. Every facet of this issue—high-capacity magazines, concealed carry rights, background checks—inspires strong feelings and opinions from most people. Gun control currently enjoys a spotlight that had been absent since the Columbine High School shootings, and it really does affect everyone ...
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