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What Is Hospitality Law? An Explanation with Stephen Barth

Stephen Barth, founder of HospitalityLawyer.com®, provides an in-depth explanation of what hospitality law consists of, including what specific industries fall under the hospitality umbrella as well as what general and niche laws impact those in the hospitality communities. Individuals both new and old to hospitality will find the explanation useful, especially students who may be ...
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5 Steps to De-escalating Mask Refusal

With some states reopening and lifting mask mandates, the burden is falling on hotels, restaurants, and other businesses to enforce mask requirements. By now, there have been a number of well-documented incidents wherein customers and guests react in a belligerent, hostile, or even violent manner after being asked to comply with mask rules. The following ...
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Webinar: Non-Violent Confrontation Management (NVCM) Overview

Date: Thursday, July 7, 2016Time: 1:00pm – 2:00pm ESTCost: FREESpeaker: Rob Shuster, VP Protective Services and Training, AFIMAC GlobalStephen Barth, Attorney and Founder, HospitalityLawyer.com Yes, I would like to attend Webinar Outline This webinar will focus on verbal and nonverbal tools to handle confrontational exchanges with agitated people. We will review the stages of how ...
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A Hotelier’s Guide to Serious Wi-Fi

Major online hospitality outlets like Hotel Industry Magazine and Travel Daily UK are announcing the results of a NETGEAR study in which two-thirds of business travelers reported they would not return to a hotel that offers inadequate wireless service. Now, we can’t find a direct link to that survey, and the findings do encourage the purchase of the technology ...
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4 Best Practices for Hotels to Win Chargeback Disputes over Smoking Violation Fees

by in Lodging. Posted June 26, 2015
Recently, the hotel industry has been wrestling with a growing trend.  A guest whom the hotel suspects violated smoking policies by smoking in his room or inside the hotel itself has his credit card charged for the violation fee after leaving the hotel. The guest either promptly or eventually disputes this charge, denying the alleged ...
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Inquiring About Bed Bugs: Essential Questions for Travel Managers

As more reports of bed bug incidents surface, travel managers may want to ask the following questions of a destination: Has the hotel identified bed bugs on the premises in the last twenty-four months? If so, what steps did the hotel take to eliminate the infestation? What types of preventative training occur at the hotel? ...
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A survey of US State Workers’ Compensation Laws and their Application to Traveling Employees

Co-authored by Brenda-Lee Ravdel and Stephen Barth How do the US 50 states’ workers’ compensation laws protect US businesses and their global and domestic travelers at home and abroad? INTRODUCTION: Business Travel by United States companies has grown exponentially over the past years.  As a result, both the foreseen and unforeseen liabilities for businesses and ...
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