Technology

Franchisees, Subsidiaries, and Affiliates Beware: California’s New Privacy Law May Apply To You, Too

Many small or solo franchisees, subsidiaries, and affiliates of larger businesses may think the California Consumer Privacy Act (CCPA), does not apply to you because you don’t meet one of the three threshold criteria. Your annual revenue is under $25 million, you do not annually collect the personal information of 50,000 or more California residents, households or ...
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Court Stresses the Need for a Business to Provide an Accessibility Statement on its Website

In 2018 and 2019, there were approximately 5,000 federal lawsuits filed against hotels, restaurants, stores, and other places of public accommodation alleging that their websites violated Title III of the Americans with Disabilities Act (“ADA”). In all likelihood this number of lawsuits will increase in 2020 now that the U.S. Supreme Court has declined to ...
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How Technology Bridges The Duty Of Care Gap

Keeping business travelers safe means keeping them informed and connected to their company and duty of care team. A report from BCD Travel’s Research & Innovation team explores ways travel managers can use emerging technologies like chatbots and artificial intelligence to bridge the duty of care gap; anticipate trouble before it happens; and save precious time when ...
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New York AG Files Lawsuit Against Dunkin’ Donuts For Attacks On Customer Accounts

On September 26, 2019, New York Attorney General Letitia James filed a lawsuit against Dunkin’ Brands, Inc., the franchisor of Dunkin’ Donuts (“Dunkin’”). The lawsuit involves security issues surrounding Dunkin’s stored value cards, which customers can use to purchase Dunkin’ food and merchandise. Customers can create an online account through Dunkin’s website or mobile app, ...
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The Perils of Social Media Promotions in the Hospitality Industry

Truth in advertising is not only a best practice; it’s the law. It applies to all media – from newspapers and magazines to radio spots to online platforms, such as blogs or social media. It is required in both overt advertisements and implied claims buried in otherwise innocuous posts. As such, it creates a minefield ...
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Texas Updates Breach Notification Requirements

Effective January 1, 2020, the Texas legislature will impose new notification requirements on businesses that maintain personal information of customers. House Bill 4390 amends the Texas Identity Theft Enforcement and Protection Act by requiring that Texas residents be notified of a data security breach within sixty (60) days of the determination that a breach has occurred. A ...
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Hospitality Cyber Threats Are Alive & Well – Lessons From Recent Incidents

The data incident involving the Starwood guest database was one of the most significant data security incidents in recent years. Publicly announced on November 30, 2018, the details revealed in the days and weeks following the announcement contain some striking reminders and new lessons for the hospitality industry. Here are some of the key facts ...
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Preventing Cybercrime

HOW TO RESPOND TO COMPUTER POP-UPS. In addition to being annoying, computer pop-ups or notifications are often the first step a cyber-criminal uses to victimize unsuspecting users. Be cautious of any notification or pop-up messages. Examples include emails that say you have to download something in order to see a greeting card or a message ...
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Effectively Using Social Media At Trial

The process begins with obtaining information via requests for production, interrogatories, requests for admissions, depositions, etc. If used effectively, social media discovery can become an effective defense strategy that will withstand objections and scrutiny at trial. Social media evidence is important information to explore, especially considering most people (Plaintiffs) tend to have no filter when ...
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