Technology

Tools to Track Travel

With the well-ordered world of travel totally disrupted by COVID-19 travel restrictions, new solutions have quickly developed to track what’s open, what’s not, and what travelers must do to thread the needle from Point A to Point B.  The need to keep up with all the well-intentioned but constantly changing – and frequently confusing – restrictions, ...
Read more

Data Privacy and Security Challenges During Re-Opening

The COVID-19 crisis and stay-at-home orders drastically changed corporate cybersecurity landscapes within an extremely compressed period of time. Almost every industry, including hospitality, rushed to introduce or increase the use of remote technology tools for work-related communication, including: Video Conferencing File Sharing Virtual Desktops Group Chat VPN Web-Based Applications and Tools Cyber criminals wasted little ...
Read more

Virtual Kidnapping

Travel data and personal information have become more accessible, making virtual kidnappings increasingly common. Although these threats can be difficult to avoid or detect, a proper risk plan can help prepare for such a situation. What is Virtual Kidnapping In a virtual kidnapping, the most common circumstances are that a demand is made, almost always ...
Read more

fact or fake in black letters on yellow background

Confronting Misinformation During COVID-19

Rise of the ‘infodemic’ The Coronavirus pandemic has been accompanied by an unprecedented ‘infodemic’, according to the World Health Organisation. The huge volume of misinformation covers the causes of the virus, conspiracies around the actions of public bodies and unverified treatments and preventative measures. This onslaught of inaccurate information began relatively early on. A survey ...
Read more

Are You Data-Ready for Duty of Care?

As companies prepare to restart their corporate travel programs, duty of care is at the forefront of all planning exercises. But as Timothy Manrow put it recently in his Converge blog post, “open for business does not automatically equate to safe for business” – so how can travel and risk management teams ensure the safety ...
Read more

Franchisees, Subsidiaries, and Affiliates Beware: California’s New Privacy Law May Apply To You, Too

Many small or solo franchisees, subsidiaries, and affiliates of larger businesses may think the California Consumer Privacy Act (CCPA), does not apply to you because you don’t meet one of the three threshold criteria. Your annual revenue is under $25 million, you do not annually collect the personal information of 50,000 or more California residents, households or ...
Read more

Court Stresses the Need for a Business to Provide an Accessibility Statement on its Website

In 2018 and 2019, there were approximately 5,000 federal lawsuits filed against hotels, restaurants, stores, and other places of public accommodation alleging that their websites violated Title III of the Americans with Disabilities Act (“ADA”). In all likelihood this number of lawsuits will increase in 2020 now that the U.S. Supreme Court has declined to ...
Read more

How Technology Bridges The Duty Of Care Gap

Keeping business travelers safe means keeping them informed and connected to their company and duty of care team. A report from BCD Travel’s Research & Innovation team explores ways travel managers can use emerging technologies like chatbots and artificial intelligence to bridge the duty of care gap; anticipate trouble before it happens; and save precious time when ...
Read more

New York AG Files Lawsuit Against Dunkin’ Donuts For Attacks On Customer Accounts

On September 26, 2019, New York Attorney General Letitia James filed a lawsuit against Dunkin’ Brands, Inc., the franchisor of Dunkin’ Donuts (“Dunkin’”). The lawsuit involves security issues surrounding Dunkin’s stored value cards, which customers can use to purchase Dunkin’ food and merchandise. Customers can create an online account through Dunkin’s website or mobile app, ...
Read more