Human Resources

Avoiding Workplace Violence: Tips And Best Practices For Hospitality Employers

Whether internal or external, violence in the workplace is an increasingly problematic issue that employers must learn to effectively minimize and prevent. This is even more important in the hospitality industry, given the constant interaction with the public, the high rate of turnover, and the added responsibility of dealing with available cash. It is imperative ...
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5 Reasons Good Employees Leave Hotels

Productive, trustworthy employees are getting hard to find and harder to keep. Hotels invest significant amounts of money and time to recruit, hire and train employees, often using recent developments in advertising (social media), technology (online applications), and psychology (personality and behavioral assessments). So why is it that hotels—after hiring and training—still manage people like ...
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“Hands Off, Pants On” When Guests Sexually Harass Your Hotel Employees

In an April 2016 survey of 400 Chicago-area women working at hotels, nearly 50 percent indicated that they have had a guest answer the door naked, expose themselves, or were otherwise flashed. Worse yet, 1 in 10 said they had been kissed, grabbed, pinched, or groped by a guest. Hotel employees reported incidents in which they were ...
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Mitigating Risk for Rogue Employee Speech

Generally, employers can be held vicariously liable for the tortious conduct of an employee committed within the scope of his or her employment.  This often arises in the context of negligence cases, such as automobile and workplace accidents.  However, employers can also be held liable for defamatory statements made by their employees when those statements ...
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5-Step Plan To Address Growing Sexual Harassment Concerns

For several months now, it seems that each new day has brought about a fresh round of reporting on yet another high-profile sexual harassment accusation. What started in October with substantiated allegations against movie producer Harvey Weinstein has blossomed into dozens of claims against Hollywood executives, actors, comedians, politicians, media personalities, and corporate executives. The ...
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Steps Employers Can Take to Prevent and Respond to Claims of Sexual Harassment

High-profile instances of inappropriate sexual behavior and sexual harassment in the workplace continue to grab headlines. While media coverage has focused on cases from the media, entertainment and political arenas, every employer should have heightened awareness of sexual harassment in the workplace at this time, regardless of industry. Of course, the media coverage of the ...
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Don’t Be Like Other Employers: Pay Your Interns

The Donald Sterling saga continues to teach employers—by way of bad example—important lessons for managing employees. While Sterling’s racist comments and desperate attempts to retain ownership of the L.A. Clippers continue to grab headlines, employers who hire unpaid interns may be facing a lawsuit similar to a less publicized lawsuit filed yesterday against the beleaguered ...
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Wage/Hour Law Compliance for International Business Travelers and Guest Workers

Most every country imposes wage/hour laws that regulate minimum wages and overtime pay as well as (in most countries) holiday pay, vacation pay, rest breaks and total hours worked. Usually these wage/hour laws reach not only locally hired staff but also inbound expatriates whose places of employment have become the host country. But the analysis ...
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Hurricane Season Brings HR Issues

Working on the Gulf Coast means the annual preparation for the possibility of a hurricane hitting your home or business. For employers, this means preparing a contingency plan for a disaster, and taking proactive measures to address not only the business interruption issues, but also the human resources concerns associated with a storm. Some of ...
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Practical Tips on Creating an Effective Unlawful Harassment Policy

It has been a long time since the 1991 Clarence Thomas Supreme Court confirmation hearings brought the issue of sexual harassment to the forefront of public consciousness. Hundreds of thousands of unlawful harassment claims later,most employers have policies in place announcing their opposition to harassment and providing employees with avenues to complain and seek redress.1 Yet ...
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