Monthly Archives: January 2016

Why Employee Engagement Is Vital for Success

  By Michele Sarkisian Given that hospitality employs one in 11 people in the United States, the topic of employee engagement is certainly relevant to the industry. Travel choices, whether business or leisure, are often discretionary and subjective. If the realized experience does not match or beat expectations, the customer may choose differently in the ...
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A TED Talk’s Roadmap for Staying Calm When an Active Shooter’s at the Door

An armed gunman just entered your workplace. You’re under stress. What is the first thing you and your management team do? Does someone call the police?Do you run? Fight? Hide?Is there a security guard? What does he or she do?What do your employees do?Do you know the precise, step-by-step actions that you would take?Do you ...
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DOJ’s New Appetite for Prosecuting Food Companies and Their Executives

By: Barbara Rowland and Yune T. Do With the recent disclosure by Chipotle Mexican Grill, Inc. (“Chipotle”) that it received a grand jury subpoena from the U.S. Attorney’s Office for the Central District of California relating to a norovirus outbreak among customers and employees at a Los Angeles-area restaurant, the federal government is reiterating its ...
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States’ Real ID Act Non-Compliance Could Impact Company Employees/Travel Agencies

By: Charles W. Spitz and Lisa N. Cialino The Real ID Act was passed by Congress in 2005 to set nationwide standards for the issuance of driver’s licenses and identification cards by establishing minimum security, authentication, and issuance procedures forall states. Under the law, federal agencies are barred from acceptingdriver’s licenses and identification cards issued ...
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OSHA’s Recordkeeping Posting Required on February 1: Are You Ready?

OSHA’s recordkeeping standard requires all non-exempt employers to post their 300A Summaries for each establishment for three (3) months starting February 1. OSHA reviewed its standard on occupational injury and illness recordkeeping and reporting requirement and the revisions became effective on January 1, 2015. The revised rule on recordkeeping dramatically increased employers’ reporting requirements. In ...
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Compliance: Common Sense Approach to Ensure Guest Safety

Most of you will recall Anthony ” Tony ” Marshall and his tireless work to assist the hotel industry in understanding the legal aspects of the business and ensuring guest safety. Due to his lasting impact, we honor Tony annually at The Hospitality Law Conference in Houston by recognizing others with the Anthony G. Marshall award for ...
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