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Techniques to Reduce Security Claims; Crime Prevention Through Environmental Design

Crime Prevention Through Environmental Design (CPTED) emphasizes using the structures, spaces, lighting and people around an area to prevent crime and to increase loss prevention. Accomplishing this task is not an easy one; architects attempt to beautify, and engineers attempt to increase efficiency. While all stakeholders must be responsive to meeting the objectives of the ...
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Hotel and Large Venue Security: An Evolving Threat Environment Requires Innovative Practices

Much has been said and written of late with regard to the need to address hotel and large venue security, like sports stadiums, in the aftermath of the October 1, 2017 mass shooting in the vicinity of the Mandalay Bay hotel in Las Vegas.  But six months after the attack, in which 58 people were ...
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Sex Trafficking Continues to Raise Significant Concerns for the Hospitality Industry

A variety of lawsuits and legislative efforts across the U.S. are reinforcing that the hospitality industry plays a crucial role combating human trafficking in hotels, motels, and other facilities. They also demonstrate that anti-trafficking compliance and training can help not just battle the problem at the ground-level, but also reduce potential civil liability for owners/operators ...
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Hotel Operators Need to Address the Asymmetric Threat

It’s happened again-a terrible attack on a hotel, followed a few days later by the deadly commandeering of an ambulance and its subsequent use as a bomb. Afghanistan, more than 16 years after the US and its NATO allies first launched an all-out assault on the Taliban and Al Qaeda, continues to be a hotbed ...
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Top Tips for New Hotel Brands Entering the US Market

As travelers are becoming more particular about their vacations and especially the hotels that they visit, hotel companies have been rushing to develop brands that provide distinctive experiences for even the most discerning traveler from dog friendly amenities to sustainability focused properties. Companies bringing these new hotel brands into the US market include established U.S. ...
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Surf’s Up! Don’t Become The Next Victim Of A Surfing Suit

The past few years have seen a steep increase in litigation brought against hospitality businesses under Title III of the Americans with Disabilities Act (ADA). These suits often contend that certain aspects of a building, bathroom, or parking lot do not comply with the ADA’s detailed standards and regulations. With the goal of creating a ...
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Defending Trade Secrets In The Gig Economy

Waking up to news of another major data breach seems to have become a daily routine. On the front pages and cable news, we hear about hackers, rogue governments, and shadowy figures involved with these data breaches. But too often we overlook the fact that most data breaches are not the stuff of Tom Clancy ...
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How Text Messaging Will Give You an Edge in Hotel Customer Satisfaction

When you want to improve your hotel guest’s experience, it’s crucial to build up the ways in which you communicate with your guests. While emails and phone calls are useful, text messaging for hotels is an efficient and direct way to ensure that your customers are satisfied. Texting gives you instant access to your guests, ...
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Hotels Hit With Loyalty Program Patent Demand Letters

A number of hotels in Texas and around the U.S. are receiving alleged patent infringement demand letters related to hotel loyalty (rewards) programs. The demand letters were created by the organization “JBSHBM, LLC.,” and relate to allegations that a hotel is violating JBSHBM’s patent rights by participating in hotel brand loyalty programs. See a sample ...
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Local Hotelier Launches Hospitality Management Firm

Jan. 4, 2016, Victoria, BC – Suzanne Gatrell has launched her new hospitality management company, Kingsbridge Management Ltd., and announced her first client, Victoria, BC’s Oswego Hotel.  Effectively immediately, Gatrell takes over the full management contract of a hotel she has been overseeing as general manager for seven years. Prior to joining the Oswego, Gatrell ...
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