Productive, trustworthy employees are getting hard to find and harder to keep. Hotels invest significant amounts of money and time to recruit, hire and train employees, often using recent developments in advertising (social media), technology (online applications), and psychology (personality and behavioral assessments). So why is it that hotels—after hiring and training—still manage people like ...Read more
On July 9, the Crime Prevention Research Center (CPRC) reported a marked increase in permits to carry concealed firearms. Citing official state reports as its sources, the study describes a 130-percent increase (p.4) in the number of Americans with concealed carry permits from 2007 and 2013. In 2007, 4.6 million citizens had a concealed carry license (CCL); in 2013, that number increased to ...Read more
Is hotel re-branding trending, and is that a further sign of the recovering lodging industry? There have been a number of announced changes in hotel names and brands in the last few months, and while this may or may not signify an economic uptick, you can be assured that there has been a lot of ...Read more
We have all seen the growth of Chinese investment in the U.S. hotel industry, but this is only the tip of the Chinese investment iceberg in acquiring U.S. management expertise and technology to fuel the growth of the hospitality and hotel industry in China itself. With the robust growth of its national economy and an ...Read more
What happens when a hotel suffers property damage, whether by natural disaster or man-made accident, and is forced to close some or all of its rooms, amenities or services? It is important to understand how insurance can protect you from the resulting financial loss. In addition to potential recovery for property damage from your property/casualty ...Read more
Recently media exposure regarding the dangers of carbon monoxide poisoning in hotels, motels, and resorts has seemed to increase. The issue has garnered attention among such major media outlets as ABC News’ 20/20,USA Today, andCNN. With good reason – a 2013 USA Today investigation showed that, “eight people have died and at least 170 others have been treated ...Read more
Put yourself in this scenario: You are working the front desk alone at a select-service hotel and as fate would have it everything explodes all at once. There are two guests waiting to be checked in, a third guest is seeking directions to a nearby restaurant, the phone is ringing off the hook, you can hear an incoming fax arriving, ...
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Hotel safety and security is a growing concern among travelers throughout the world. Let’s face it; traveling is stressful enough without having to worry about becoming a crime victim while away from home. One only has to look at the negative impact on hotel bookings, following a highly publicized tourist attack, to see how important ...
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Because of the transient nature of guests who utilize lodging accommodations and the privacy afforded to these temporary guests, hotels have become prime venues for the exploitation of “at risk” individuals through sexual exploitation and human trafficking. Check any newswire or perform an Internet search and stories of human trafficking and sexual exploitation invariably connect ...Read more
Extended stay hotels remain a fast-growing segment of the hotel industry. These hotels cater to a variety of customers, including business travelers, vacationers, and families or individuals who may need temporary or semi-permanent housing. Extended-stay hotels often give customers the option of daily, weekly, or monthly payment rates, allowing the occupant to remain at the ...Read more