Hospitality Industry

Person's Ringing Service Bell Hold By Robot On Turquoise Background

The New Hospitality Balancing Act: Leveraging Artificial Intelligence While Showing Care for Your Guests

by Fisher Phillips in Hotel Development, Lodging, Technology. Posted December 26, 2023

Hospitality is all about people: making them feel welcome, comfortable, and appreciated. Excellent guest experiences often center around attentive service and a personal touch. So what would happen if some of that human element were augmented by artificial intelligence – or replaced by it? Would it improve service, or make it feel robotic? In this ...

Employment law concept. Book and gavel on a desk.

2023 Year-End Reminders and 2024 Employment Law Changes

by Francesca Giderof in Human Resources, Legal. Posted November 14, 2023

As 2024 approaches, employers should be mindful of the following 2023 employment requirements, as well as laws which are effective January 1, 2024. If you have any questions regarding compliance on the below requirements, please reach out to your servicing Laner Muchin attorney. 1. Paid Leave for All Workers Act One of the biggest changes ...

Focused male bellhop placing bags on luggage cart for a guest check in

Are You Properly Paying Your Bell Staff? 5 Top Questions for Hotels that Take a Tip Credit

by Fisher Phillips in Human Resources, Legal. Posted October 10, 2023

Hotel staff often include a mix of tipped and non-tipped jobs, but following wage and hour rules isn’t always easy, particularly if employees perform a variety of tasks. Some workers — such as servers and bartenders — may neatly fit into the “tipped employee” category, but you may have more difficulty determining whether other workers ...

What Is Hospitality Law? An Explanation with Stephen Barth

by HospitalityLawyer.com in Featured, Legal. Posted May 22, 2021

Stephen Barth, founder of HospitalityLawyer.com®, provides an in-depth explanation of what hospitality law consists of, including what specific industries fall under the hospitality umbrella as well as what general and niche laws impact those in the hospitality communities. Individuals both new and old to hospitality will find the explanation useful, especially students who may be ...

Hospitality Case Review: The Top 100+ Hospitality Cases That Impacted Us in 2018

by Karen Morris in Legal. Posted June 20, 2019

Written by Karen Morris, J.D., LL.M. and Diana S. Barber, J.D., CHE, CWP ADA/Standing1. Brito v. Wyndham Hotels and Resorts, LLC, 2018 WL 317464 (D. Colo., 01/08/2018). Plaintiff is a paraplegic and requires the use of a wheelchair to ambulate. While at defendant hotel he encountered multiple violations of the Americans with Disabilities Act (ADA) ...

Cal/OSHA Compels Hospitality Employers to Clean Up Their Act, Ergonomically Speaking

by Conn Maciel Carey in Human Resources, Legal, Lodging. Posted May 22, 2018

Musculoskeletal disorders (MSDs) are the single most common type of work-related injury, but federal OSHA has struggled for decades to develop a coherent regulatory and/or enforcement strategy to address the hazards that cause these ergonomic injuries. Where federal OSHA fell short, the State of California has picked up the slack, with Cal-OSHA recently finalizing a ...

Beware of the ICE: Hospitality and Retail Industries Need to Prioritize Immigration Compliance

by Charles Spitz in Food & Beverage, Human Resources, Legal, Lodging, Risk Management. Posted May 19, 2018

From the beginning of his Presidency, immigration compliance has been a top priority for President Trump. This has included the removal from the U.S. of individuals that U.S. Immigration and Customs Enforcement (ICE) terms “higher priority.” While ICE’s enforcement efforts have included a variety of methods and venues, an expansion into worksite enforcement has also ...

Sex Trafficking Continues to Raise Significant Concerns for the Hospitality Industry

by Charles Spitz in Hotel Development, Legal, Risk Management, Safety & Security. Posted April 24, 2018

A variety of lawsuits and legislative efforts across the U.S. are reinforcing that the hospitality industry plays a crucial role combating human trafficking in hotels, motels, and other facilities. They also demonstrate that anti-trafficking compliance and training can help not just battle the problem at the ground-level, but also reduce potential civil liability for owners/operators ...

Hackers Use New Tactic at Austrian Hotel: Locking the Doors

by Dan Bilefsky in Insurance & Loss Prevention, Legal, Lodging, Risk Management, Safety & Security. Posted January 31, 2017

Hackers Use New Tactic at Austrian Hotel: Locking Doors The ransom demand arrived one recent morning by email, after about a dozen guests were locked out of their rooms at the lakeside Alpine hotel in Austria. The electronic key system at the picturesque Romantik Seehotel Jaegerwirt had been infiltrated, and the hotel was locked out ...

Local Hotelier Launches Hospitality Management Firm

by Kingsbridge Managment in Hotel Development, Lodging. Posted January 12, 2017

Jan. 4, 2016, Victoria, BC – Suzanne Gatrell has launched her new hospitality management company, Kingsbridge Management Ltd., and announced her first client, Victoria, BC’s Oswego Hotel. Effectively immediately, Gatrell takes over the full management contract of a hotel she has been overseeing as general manager for seven years. Prior to joining the Oswego, Gatrell ...