Risk Management

New Jersey Becomes First State To Require Panic Devices In Hotels

New Jersey recently enacted legislation that requires hotels with at least 100 guest rooms to provide panic devices to certain employees. The purpose of the Panic Device Law is to protect hotel employees, often required to clean and cater to rooms on their own, from sexual assault, sexual harassment, and other unsafe working conditions. It ...
Read more

Impacts of Airline Failures on Travelers

The recent failure of the British holiday company Thomas Cook – which owned several airlines, including Thomas Cook Airlines (MT) – highlights how an airline’s financial distress and shutdown can cause serious disruptions for travelers. The scale and impacts of airline failures on travelers can vary depending on what steps the government in an airline’s ...
Read more

Europe Seeing Increase in Climate Change Protests

Climate protests have gained traction in Europe in the past six months. Various eco-activist groups and individuals are protesting perceived inaction by governments and corporations to avert climate-related disasters. Eco-activists, including groups like Extinction Rebellion and Smash Cruises, have staged frequent and intensely disruptive actions throughout Europe in the past several months. These actions have ...
Read more

Risk Mitigation Measures for LGBTQ Personnel

Discussing sexually sensitive subject matter with students or employees ensures their awareness of and mitigates associated risks. Different countries present different societal attitudes on issues such as public displays of affection, projection of sexuality in dress and mannerisms, and LGBTQ concerns; traveler safety and health depend on those travelers receiving accurate and timely information about ...
Read more

Developing a New Approach to Harassment Prevention in the Era of #MeToo

Based upon 25 years of litigating harassment claims, and more than 20 years of training managers on harassment avoidance, I have reached a simple, and perhaps obvious, conclusion – that is, the “traditional” anti-harassment training used by most employers simply do not work. Whether training occurs online or in person, it almost always starts with ...
Read more

Hospitality Cyber Threats Are Alive & Well – Lessons From Recent Incidents

The data incident involving the Starwood guest database was one of the most significant data security incidents in recent years. Publicly announced on November 30, 2018, the details revealed in the days and weeks following the announcement contain some striking reminders and new lessons for the hospitality industry. Here are some of the key facts ...
Read more

Travel Risk Mitigation

BUSINESS TRAVELER OVERVIEW SAFETY AND SECURITYGlobal Business travelers may enjoy the fact that the hotel provides a complimentary breakfast and reliable Wi-Fi, but what they value most is a better sense of security when they travel on behalf on their organizations, according to a joint survey conducted by American Global Business Travel and the Association ...
Read more

Repeat Offenders: Commonly Cited OSHA Standards in the Hospitality Industry & How to Avoid Them

The law has always been clear that there is no statutory limitation on the length of time that a prior OSHA citation may serve as the basis for a Repeat violation. OSHA historically looked back only three years for past violations, but the Obama Administration extended it to five years. However, the look back period ...
Read more

Avoiding a Foodborne Fiasco

Introduction The Centers for Disease Control and Prevention estimates that 48 million people or 1 in 6 Americans experience a foodborne illness every year as a result of consuming contaminated food or drink and roughly 128,000 people in the US are hospitalized due to foodborne illness. There are many different pathogens or disease causing microbes ...
Read more

Preventing Cybercrime

HOW TO RESPOND TO COMPUTER POP-UPS. In addition to being annoying, computer pop-ups or notifications are often the first step a cyber-criminal uses to victimize unsuspecting users. Be cautious of any notification or pop-up messages. Examples include emails that say you have to download something in order to see a greeting card or a message ...
Read more