Risk Management

Avoiding Workplace Violence: Tips And Best Practices For Hospitality Employers

Whether internal or external, violence in the workplace is an increasingly problematic issue that employers must learn to effectively minimize and prevent. This is even more important in the hospitality industry, given the constant interaction with the public, the high rate of turnover, and the added responsibility of dealing with available cash. It is imperative ...
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“Hands Off, Pants On” When Guests Sexually Harass Your Hotel Employees

In an April 2016 survey of 400 Chicago-area women working at hotels, nearly 50 percent indicated that they have had a guest answer the door naked, expose themselves, or were otherwise flashed. Worse yet, 1 in 10 said they had been kissed, grabbed, pinched, or groped by a guest. Hotel employees reported incidents in which they were ...
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Mitigating Risk for Rogue Employee Speech

Generally, employers can be held vicariously liable for the tortious conduct of an employee committed within the scope of his or her employment.  This often arises in the context of negligence cases, such as automobile and workplace accidents.  However, employers can also be held liable for defamatory statements made by their employees when those statements ...
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Responding to Crisis Effectively

In crisis, efforts toward the planning, training, and coordination of resources enable an organization to surge toward the protection of its assets and operations during disruption. However, what cannot be surged is stakeholder trust and confidence. Prior to crisis, a requisite level of capabilities must be developed and maintained to provide stakeholder confidence that assets ...
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Grooming, Recruiting and Taking the Bait: The Road to Radicalization, Part II

Second of a Fictional Series (Click here for Part I) The TGV or Train a Grande Vitesse, the ultra-high speed star of France’s national railroad system, SCNF, had pulled into berth 17 at the Marseille-Saint Charles station, simmering down after its nearly four hour trek from Paris.  Out of an economy class car steps Mahibah, a 24-year ...
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Is Your Employment Practices Liability Insurance Covering the Right Risks?

While no employer is immune from employment-related lawsuits, particularly in a sluggish economy, the hospitality industry faces unique, yet recurring, challenges in terms of employment-based claims – and thus is particularly reliant on employment practices liability insurance (EPLI). Because the hospitality industry is among the leaders in workplace diversity, discrimination claims based on race, gender, ...
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