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5 Reasons Good Employees Leave Hotels

Productive, trustworthy employees are getting hard to find and harder to keep. Hotels invest significant amounts of money and time to recruit, hire and train employees, often using recent developments in advertising (social media), technology (online applications), and psychology (personality and behavioral assessments). So why is it that hotels—after hiring and training—still manage people like ...
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Hotels and Consumers Making Headway in Anti-Room Poaching Battle

It’s estimated that room poaching results in upwards of $1.3 billion in lost revenue for hotels and lost funds for consumers every year. As hotels and consumers look for a way to fight against these losses, trademark infringement may be emerging as the most effective tool. Room poaching occurs when companies position themselves as an ...
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Cal/OSHA Compels Hospitality Employers to Clean Up Their Act, Ergonomically Speaking

Musculoskeletal disorders (MSDs) are the single most common type of work-related injury, but federal OSHA has struggled for decades to develop a coherent regulatory and/or enforcement strategy to address the hazards that cause these ergonomic injuries.  Where federal OSHA fell short, the State of California has picked up the slack, with Cal-OSHA recently finalizing a ...
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Beware of the ICE: Hospitality and Retail Industries Need to Prioritize Immigration Compliance

From the beginning of his Presidency, immigration compliance has been a top priority for President Trump. This has included the removal from the U.S. of individuals that U.S. Immigration and Customs Enforcement (ICE) terms “higher priority.” While ICE’s enforcement efforts have included a variety of methods and venues, an expansion into worksite enforcement has also ...
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Two Sides of the Hotel Security Equation

Recently, as we were planning and executing two conferences at two different hotels, we encountered such totally different perspectives on conference attendee safety that we wondered if we were in a reality TV show. Here’s a look at how that script might play out: Hotel safety protocols Scene I Exterior: London, England. Upscale major branded ...
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Hotel and Large Venue Security: An Evolving Threat Environment Requires Innovative Practices

Much has been said and written of late with regard to the need to address hotel and large venue security, like sports stadiums, in the aftermath of the October 1, 2017 mass shooting in the vicinity of the Mandalay Bay hotel in Las Vegas.  But six months after the attack, in which 58 people were ...
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Hotel Operators Need to Address the Asymmetric Threat

It’s happened again-a terrible attack on a hotel, followed a few days later by the deadly commandeering of an ambulance and its subsequent use as a bomb. Afghanistan, more than 16 years after the US and its NATO allies first launched an all-out assault on the Taliban and Al Qaeda, continues to be a hotbed ...
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Top Tips for New Hotel Brands Entering the US Market

As travelers are becoming more particular about their vacations and especially the hotels that they visit, hotel companies have been rushing to develop brands that provide distinctive experiences for even the most discerning traveler from dog friendly amenities to sustainability focused properties. Companies bringing these new hotel brands into the US market include established U.S. ...
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Surf’s Up! Don’t Become The Next Victim Of A Surfing Suit

The past few years have seen a steep increase in litigation brought against hospitality businesses under Title III of the Americans with Disabilities Act (ADA). These suits often contend that certain aspects of a building, bathroom, or parking lot do not comply with the ADA’s detailed standards and regulations. With the goal of creating a ...
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Defending Trade Secrets In The Gig Economy

Waking up to news of another major data breach seems to have become a daily routine. On the front pages and cable news, we hear about hackers, rogue governments, and shadowy figures involved with these data breaches. But too often we overlook the fact that most data breaches are not the stuff of Tom Clancy ...
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