Lodging - HospitalityLawyer.com®

Where Liability Falls When Guest Safety is Compromised

by Lodging Magazine in Lodging, Risk Management, Safety & Security. Posted April 14, 2016

by: Casey Gale It almost sounds like the beginning of a low-budget horror movie. According to his claims, in 2008 Michael David Barrett gained access to a back-of-the-house phone in the Nashville Marriott at Vanderbilt University to learn sportscaster Erin Andrews’s room number. Without using Andrews’s name, he requested to be placed in the neighboring ...

Limiting Off-Duty Access To The Hotel

by L. Brent Garrett in Human Resources, Lodging. Posted August 6, 2015

Many hospitality employers are surprised to learn that employees have a right under federal labor law to access the exterior, nonworking areas of the hotel property in their off-duty hours for union or other protected concerted activities. Hospitality employers are also surprised to learn that handbook rules prohibiting any off-duty employee access or conditioning off-duty ...

Reconciling Airbnb with Duty of Care for Corporate Travel

by admin in Lodging, Safety & Security, Travel. Posted July 31, 2015

Worldwide phenomenon Airbnb (and others like VRBO and HomeAway), the website that allows people to rent out lodging spaces (typically privately-owned residences), has established itself as a disruptive force in the hospitality industry. It allows travelers to enjoy unprecedented flexibility at substantially reduced costs, and via a proven profile rating system has earned itself a ...

Hotel Pools: Another Potentially Hazardous Amenity

by admin in Insurance & Loss Prevention, Lodging, Safety & Security. Posted July 30, 2015

We wrote about the hazards inherent in hotel balconies last week, but that isn’t the only potentially troublesome amenity that hotel owners and operators must review. Hotel swimming pools seem innocuous enough to most guests and hotel staff, but as a deep body of water, they present a drowning hazard nonetheless. Hotel management should consider ...

Staying Vigilant for Your Guests: Hotel Safety, Scam Awareness, and Hacking Defense

by admin in Insurance & Loss Prevention, Lodging, Safety & Security, Technology. Posted July 30, 2015

No guest wants to feel insecure about the safety of his/her person, belongings, and bank account when staying at a hotel. No hotel owner wants his/her guests to feel this way, either! But the threat exists, and in our world of rapidly advancing technology, it evolves by the day. Hotel owners must take effective, adaptive ...

4 Best Practices for Hotels to Win Chargeback Disputes over Smoking Violation Fees

by admin in Lodging. Posted June 26, 2015

Recently, the hotel industry has been wrestling with a growing trend. A guest whom the hotel suspects violated smoking policies by smoking in his room or inside the hotel itself has his credit card charged for the violation fee after leaving the hotel. The guest either promptly or eventually disputes this charge, denying the alleged ...

Boutique Hotel Brands From ‘Legacy’ Chains – Will They Work?

by admin in Hotel Development, Lodging. Posted February 1, 2015

It is clear that the boutique hotel niche is longer occupied by just a handful of rogue, counter cultural hoteliers. The evolution of lifestyle hotels from a very small, extremely specialized industry segment, to its current status as one of the fastest growing product types, has been nothing short of astounding. It is sometimes debated ...

Hotels, Restaurants, and Firearms

by admin in Safety & Security. Posted July 18, 2014

On July 9, the Crime Prevention Research Center (CPRC) reported a marked increase in permits to carry concealed firearms. Citing official state reports as its sources, the study describes a 130-percent increase (p.4) in the number of Americans with concealed carry permits from 2007 and 2013. In 2007, 4.6 million citizens had a concealed carry license (CCL); in 2013, that number increased to ...

Prioritizing Responses at the Front Desk During Busy Times

by admin in Lodging. Posted March 23, 2014

Put yourself in this scenario: You are working the front desk alone at a select-service hotel and as fate would have it everything explodes all at once. There are two guests waiting to be checked in, a third guest is seeking directions to a nearby restaurant, the phone is ringing off the hook, you can hear an incoming fax arriving, ...

Hotel Safety and Security As a Guest Amenity

by Chris McGoey in Lodging, Safety & Security. Posted February 26, 2014

Hotel safety and security is a growing concern among travelers throughout the world. Let’s face it; traveling is stressful enough without having to worry about becoming a crime victim while away from home. One only has to look at the negative impact on hotel bookings, following a highly publicized tourist attack, to see how important ...

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