Hotel Guest Privacy & Security: The “Keys” of a Secure Guest Experience

Moderated by Stephen Barth, this recorded presentation features a discussion about the crucial matter of key security and control in the hotel industry.

Gain insights from Brad Bonnell, Principal at Hotel Security Group; Paul Frederik, President of Hospitality Security Advisors; Salvatore Caccavale, Principal at Global Hospitality Security Solutions; and Vince Vittatoe, CEO of Vittatoe Consulting.

The presentation will address the following topics and questions:

  • When does the hotel need to be “re-keyed”?
  • Who is authorized to make keys generally?
  • Who is authorized to make master keys?
  • Should we do background checks for everyone that has access to a master key?
  • Who obtains master keys at the grand opening of a hotel?
  • Master key audits
  • Do contractors, like pest control, need to be accompanied into occupied guest rooms?
  • Tools that defeat locks
  • Overriding passwords for in-room safes
  • Adjoining room requests/connected rooms
  • Should we access occupied and unoccupied guest rooms every day?
  • Should we continue to use the guest’s last name as part of the guest service experience?
  • and more!

View the recorded session below:

Leave a Reply

Your email address will not be published. Required fields are marked *