Webinar: Non-Violent Confrontation Management (NVCM) Overview

Date: Thursday, July 7, 2016
Time: 1:00pm – 2:00pm EST
Cost: FREE
Speaker: Rob Shuster, VP Protective Services and Training, AFIMAC Global
Stephen Barth, Attorney and Founder, HospitalityLawyer.com

Yes, I would like to attend

Webinar Outline

This webinar will focus on verbal and nonverbal tools to handle confrontational exchanges with agitated people. We will review the stages of how a confrontational situation typically progresses and how they can be averted. Attendees will learn ways to prevent the incident from becoming personal and getting emotionally charged. This will enhance one’s ability to de-escalate hostility when faced with it. This includes practical measures regarding environment, demeanor, attitude, speech, and body position and setting limitations when dealing with these types of situations. These tools can help one feel more self-confident when handling such situations and prevent them from getting out of control.

This webinar will be done in an interview format, covering the following content:
• Dynamics of a Confrontation
• Underlying Factors Driving Behavior
• Fear and Anxiety
• Non-Verbal De-escalation Techniques
• Verbal De-escalation Techniques
• Typical Progression of a Confrontation
• Recovery Considerations

Space is Limited

Reserve your webinar seat now at:


For more than 30 years, AFIMAC Global has offered elite security, labor dispute management and crisis response services to image conscious companies across the globe. AFIMAC prides itself on partnering with their clients to protect people and property both during times of crisis and regular business operations. With the industry's leading Senior Management team having unparalleled expertise in its market, these professionals offer an assortment of pre-crisis planning and premium security and response solutions to government and businesses representing nearly every industry.

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