Lodging

Passenger plane coming out of laptop screen symbolizing online ticketing

Online Travel Update: The Spotlight on SMB Initiatives, Coalition Against Fake Reviews, and the Real Costs to Hoteliers

by Greg Duff in Legal, Lodging, Technology, Travel. Posted November 30, 2023

Google Trial Continues to Provide Interesting Insight into OTAs Online Advertising. In last week’s Update, we featured the testimony of a senior Booking Holdings executive. This week, we feature the testimony of a former senior Expedia executive. Rival Platforms Form New Coalition to Fight Fake Reviews. Much was written this past week about several prominent ...

An Apple iPhone 6s displaying the Expedia application homepage on the screen while laying next to an American passport.

Online Travel Update: Expedia’s Asia/Pacific Expansion, Hopper’s Operational Shifts, and an ADA Case Update

by Greg Duff in Human Resources, Legal, Lodging, Travel. Posted November 28, 2023

This Update features a variety of stories, including the latest on Hopper and its apparent ongoing transition. Enjoy.

Back view of young brunette chamber maid in uniform carrying stack of clean white towels for guests while entering one of rooms

How to Safely Respond to Medical Episodes in a Hotel

by HospitalityLawyer.com in Legal, Lodging, Safety & Security. Posted October 17, 2023

At some point in their careers, hotel employees may be required to respond to a medical episode in one of the following circumstances: For the non-medical career professional, responding to a medical episode may be unnerving. The COVID-19 pandemic has added to the growing list of concerns of first responders along with the fear of ...

Focused male bellhop placing bags on luggage cart for a guest check in

Are You Properly Paying Your Bell Staff? 5 Top Questions for Hotels that Take a Tip Credit

by Fisher Phillips in Human Resources, Legal. Posted October 10, 2023

Hotel staff often include a mix of tipped and non-tipped jobs, but following wage and hour rules isn’t always easy, particularly if employees perform a variety of tasks. Some workers — such as servers and bartenders — may neatly fit into the “tipped employee” category, but you may have more difficulty determining whether other workers ...

Man using a key card to enter a hotel room.

Hotel Guest Privacy & Security: The “Keys” of a Secure Guest Experience

by HospitalityLawyer.com in Human Resources, Legal, Lodging, Safety & Security. Posted August 7, 2023

Moderated by Stephen Barth, this recorded presentation features a discussion about the crucial matter of key security and control in the hotel industry. Gain insights from Brad Bonnell, Principal at Hotel Security Group; Paul Frederik, President of Hospitality Security Advisors; Salvatore Caccavale, Principal at Global Hospitality Security Solutions; and Vince Vittatoe, CEO of Vittatoe Consulting. ...

Addictive Prescription drugs With Warning Labels.

Fentanyl in Hotels

by HospitalityLawyer.com in Insurance & Loss Prevention, Legal, Safety & Security. Posted August 3, 2023

Drug overdoses are a significant problem in the United States, killing more than 107,000 people in 2021. Of those deaths, two-thirds were caused by fentanyl, a synthetic opioid that is 50 to 100 times stronger than morphine. While fentanyl is commonly used to manage severe pain, it is also abused, often added to heroin to ...

5 Reasons Good Employees Leave Hotels

by Stephen Barth in Human Resources, Lodging. Posted October 23, 2018

Productive, trustworthy employees are getting hard to find and harder to keep. Hotels invest significant amounts of money and time to recruit, hire and train employees, often using recent developments in advertising (social media), technology (online applications), and psychology (personality and behavioral assessments). So why is it that hotels—after hiring and training—still manage people like ...

Hotels and Consumers Making Headway in Anti-Room Poaching Battle

by Brittany Fayette in Legal, Lodging. Posted May 29, 2018

It’s estimated that room poaching results in upwards of $1.3 billion in lost revenue for hotels and lost funds for consumers every year. As hotels and consumers look for a way to fight against these losses, trademark infringement may be emerging as the most effective tool. Room poaching occurs when companies position themselves as an ...

Cal/OSHA Compels Hospitality Employers to Clean Up Their Act, Ergonomically Speaking

by Conn Maciel Carey in Human Resources, Legal, Lodging. Posted May 22, 2018

Musculoskeletal disorders (MSDs) are the single most common type of work-related injury, but federal OSHA has struggled for decades to develop a coherent regulatory and/or enforcement strategy to address the hazards that cause these ergonomic injuries. Where federal OSHA fell short, the State of California has picked up the slack, with Cal-OSHA recently finalizing a ...

Beware of the ICE: Hospitality and Retail Industries Need to Prioritize Immigration Compliance

by Charles Spitz in Food & Beverage, Human Resources, Legal, Lodging, Risk Management. Posted May 19, 2018

From the beginning of his Presidency, immigration compliance has been a top priority for President Trump. This has included the removal from the U.S. of individuals that U.S. Immigration and Customs Enforcement (ICE) terms “higher priority.” While ICE’s enforcement efforts have included a variety of methods and venues, an expansion into worksite enforcement has also ...