May – Cyber Security in the Hospitality Industry | Cybersecurity expert shares what guests, hotels should know in wake of Omni breach | Legally Binding: Collective bargaining agreements | Hotel Insurance – A Rising Expense With Limited Control | Public relations crisis management: A guide to overcoming challenges | Property Insurance Coverage for Emerging Risk: Underground Climate Change
SELECT SERVICE NEWSLETTER ARCHIVE
2024
April – Cyber Security in the Hospitality Industry | Cybersecurity expert shares what guests, hotels should know in wake of Omni breach | Legally Binding: Collective bargaining agreements | Hotel Insurance – A Rising Expense With Limited Control | Public relations crisis management: A guide to overcoming challenges | Property Insurance Coverage for Emerging Risk: Underground Climate Change
February – What is an Emergency Action Plan? A Guide for Businesses Preparing for Crisis | Hotel Violence for the First Week of 2024 | From DEI to DEIA: How to Incorporate Accessibility into Your Diversity, Equity, and Inclusion Plan | Cyber Security in the Hospitality Industry | Hotel Insurers Mitigating Losses of Climate-Related Events with Record Rate Hikes and Limited Coverage | Navigating the New Form I-9: Updated Employee Verification Process Brings New Opportunities and Obligations
A Look Back at Legal & Safety Challenges in 2023 – The Top 5 Articles of the 2023 Select Service Newsletter Series
2023
December – 20 Insurance Trends to Watch | Safeguarding Data: Concord Hospitality CIO on Preventing Cybercrime | How Bed Bug Prevention Complements Conventional Pest Control Treatments | How Hotel Chargebacks Work and How to Handle Them | The Die Hard Survival Guide To This Year’s Office Holiday Party | Embrace Your Legal Support System and Prevent Disaster
November – How to Safely Respond to Medical Episodes in a Hotel | Building a Security Culture: The Most Basic Best Practice Is to Train All Staff in Protecting Guests | NLRB Strengthens its Position Against (Most) Non-Compete Clauses | Threat of Harm to Others — What’s an Employer to Do? | Due Diligence | AI: What the Emerging Regulatory Environment Means for Hospitality Companies
October – Insurance Carriers Have Taken a Firmer Stance In Pricing Coverage for Hotels | Ensuring Child Labor Law Compliance Amid Growing Scrutiny | What’s The Buzz Among Today’s Hoteliers? | What the Labor Board Decision on Union Elections Means for Hoteliers | Using Employees’ Requested Pronouns: It’s About Dignity, Respect and Minimizing Legal Risks | 31% of Hospitality Organizations Have Had a Data Breach
September – What Hoteliers Need to Know About Rising Insurance Costs: Leave No Stone Unturned | 5 Tips to Avoid Workplace Retaliation Claims | The Hidden Risks Facing Hotel Workers and How to Prevent Them | Accommodating Religious Beliefs and Practices: What Employers Need to Know About the U.S. Supreme Court’s Decision in Groff v. DeJoy | 6 Ways Hotels Can Keep Guests and Employees Safe | Staying Vigilant: Housekeeping’s Role in Creating a Bed Bug-Free Haven
August – Severe Weather Expected to Make Commercial Property Insurance More Costly, Harder to Find | Hotel Guest Privacy & Security: The “Keys” of a Secure Guest Experience | Fentanyl in Hotels | Recent Case Against Hotels Clarifies Responsibilities Regarding Sex Trafficking | Reasonable Care: Two Legal Cases That Illustrate the Scope of the Hotel Operator’s Duty | 6 Ways Hotels Can Keep Guests and Employees Safe
July – 10 Reasons Why It Is Crucial For Employers To Get OSHA Injury and Illness Recordkeeping and Reporting Right – And How to Ensure It is Done Right | How To Safely Respond To Medical Episodes In A Hotel | Security Experts Say Hoteliers Need Better Preparation for Active Shooter Situations | Questions to Ask As You Rethink Your Job Requirements | Lodging’s Legal Environment: Two Cases That Illustrate the Vital Importance of Reasonable Care by Hotel Management | Hotel Insurance 101
June – Steps to Consider When Using AI in the Workplace | Know What Your Workers’ Comp Responsibilities Are | How Recent Decisions by the NLRB Could Affect Hoteliers | Housekeeping’s Role in Combatting Human Trafficking | How Hoteliers Can Make Their Websites ADA Compliant
May -How Hospitality Employers Can Avoid Wage and Hour Mistakes | What Employers Can Expect With the End of the COVID-19 Public Health Emergency | Outdoor Areas Require Proactive Pest-Control Approach | Understanding Transgender Workers’ Rights | Beware the Loosening of Restrictions on Child Labor Laws
April – Supreme Court to Resolve ADA ‘Tester’ Case | How to Protect Your Property from Bed Bug Attorneys | Delivering Strategy and High Impact in Hotel Property Improvement Plans | Rising Labor Costs: Drivers Include Inflation, High Minimum Wage, and More Hours Worked | Legally Speaking: Active Vigilance Required to Avoid Liability
March – What is Crisis Management and Why Do We Need A Plan? – The Expert’s Guide | Navigating Today’s Hotel Security Challenges | Are You Ready? How to Protect Your Hotel Before a Crisis Hits | Data Privacy: How Hotels Can Protect Guest and Customer Data | 5 Wage and Hour Laws to Remember
A Look Back at Legal & Safety Challenges in 2022 – The Top 5 Articles of the 2022 Select Service Newsletter Series
2022
December – What Hoteliers Need to Know About Human Trafficking Lawsuits | The Holidays Are Here: 10 Practical Tips for Hiring Seasonal Workers | 7 Ways Managers Can Help Keep Hotel Employees Safe | 2022 HVS Lodging Tax Report – USA | Three Tax Credits that are Helping the Hospitality Industry
November – Impacts of Hurricane Ian on Property Insurance Renewals for Hotels and Clubs | Technologies That Improve Workplace Safety | Data Breach Threat Grows for Hotel Companies as Cyberattacks Evolve | How Hoteliers Can Handle Sensitive Situations with Transgender Employees | Franchising, Drunk Guests and ADA Compliance: How Hoteliers Can Prepare for Liability Issues
October -Hoteliers Care for Guests, Assess Damage After Hurricane Ian | The Importance of Life Insurance in the Hospitality Industry | Hurricane Headaches: HR Tips for Employers | Staying On Top: Operations Leaders Weigh in on Best Practices to Help Avert Equipment Failure | Take Time to Think About Preparing Employees for the Unthinkable
September – Mitigating Workers’ Comp Claims | Recruitment Fraud Is A Serious Problem When Hiring Staff | Bed Bug Legal Opinion…What Must a Hotel Do to Protect Itself? | Hotels Are Now Required to Provide Workers With Panic Buttons Under New California Law | Insurance Claims, and How to Mitigate Your Risk
August – One Sin Too Many! Stop Human Trafficking! | Trends in Hotel Receiverships | Hoteliers Urged To Listen, Learn from Whistleblowers | Counting Losses: Understanding Data Breach Response Costs and Cyber Insurance Coverage | Property Taxes for Hotels: A Lawyer’s Perspective
July – Hotel Safety and Security Risks to Owners, Operators & Insurance | An Employer’s Guide to Workplace Protections for Abortion-Related Decisions | Trends in Workouts & Restructurings – A Hotel Case Study | 3 Steps to Prevent Bedbugs from Checking In with Guests | Ensuring Floor Safety: Slip-Resistant Tips for Hoteliers
June – Shame & Game That May Be Unsettling Cases in the Hospitality Industry | Website Litigation Under the ADA: Protect Your Property from Lawsuits | Digital Security a Key Concern for Hoteliers | The Trouble with BEC: How to Stop the Costliest Internet Scam
May – How to Transform Your Workplace After the Great Resignation | Hotel Insurance: A Largely Uncontrollable Cost | Keeping Pests Out Requires a Solid Strategy | How to Secure Hotel Business Communications Against Data Breaches? | E-Skimming Attack Increases Compromise Customer Payment and Personal Data
April – Which Hotel Employees Face the Biggest Risks When Working Alone | Hotel Panic Button Compliance in 2022: What You Need To Know | Hotels in Hackers’ Sights as Technology Replaces Personal Touch | Preparing for Less Risky Business: What Hoteliers Need to Know to Secure the Right Insurance Coverages | Should Employers Rescind Their Mask Mandates? A Pros and Cons List to Consider Before Dropping Your Pandemic Policies
March – Risk Management and the Prevention of Human Trafficking | Avoiding Employee Abuse | CDC Relaxes Face Covering and Distancing Guidelines | Marijuana Use At Hotels By Guest Or Employees – No Easy Answers
A Look Back at Legal & Safety Challenges in 2021 – The Top 5 Articles of the 2021 Select Service Newsletter Series
2021
December – How to Prepare for OSHA’s Workplace Vaccination Requirements | Study: Cybersecurity Confidence Gap in Hospitality, Restaurant and Retail Sectors | Train Hotel Teams To Stop Full Refund Scammers | Altium Insurance Services Introduces Hospitality Pandemic Insurance | How COVID-19 Has Changed Laundry Operations
November – Challenges and Opportunities Lie Ahead for the Hotel Industry | How To Prepare Your Hospitality Business For Proof Of Vaccination Laws | Preparing Commercial HVAC Units for the Changing Seasons | Hoteliers Prepare 2022 Budgets Without Clear Revenue Baseline | How COVID-19 Has Changed Laundry Operations
October – What Hospitality Operators Need to Know About Planned Workplace Vaccine Mandates | It’s Time For Hotel Finance Teams To Re-Evaluate Their Budget ‘Drivers’ | Why Some Hoteliers Are Requiring COVID-19 Vaccinations for Guests, Staff | Avoid Human Trafficking Lawsuits By Learning The Signs | Why Investing in Cybersecurity Insurance has Become Vital for Hotels
September – Hotel Lawsuits: Improper Management Company Practices Hamper Ability to Keep Workers on the Job During Pandemic | Third-Party Management: What Hotel Owners Should Consider | Hotels Must Cease the Dangerous Trend of Hygiene Theater | Updating Employee Handbooks Must Address New Laws and Policies | Research Reveals Holes in Hospitality Industry’s Cybersecurity
August – Hotel Fraud Training: The Good, The Bad And The Ugly | How Hoteliers Can Avoid Turning Long-Term Guests Into Tenants | How to Resolve the Current State of Emergency in Hospitality Employment | Pros and Cons of Arbitration | Caution: Data Protection
July – Unmasking the Challenges: 7 Options for Managing a Partially Vaccinated Workforce | Cyber Attacks Are Spiking – Is Your Hotel Prepared? | Is Emotionally Intelligent Leadership a Solution to Your Labor Challenges? | Ensuring Suite Dreams: Trademarks & Branding in Canada in the Hospitality Industry | Best Practices for Room Attendants
June – Your Employees Are Vaccinated – Now What? | What Hotels Need to Know About Layered Insurance | Challenges With Hotel Staffing Contracts | The Complex World of Hotel Financing | Ramping Up Hotel Internal Controls Post-Pandemic | Preventing Harm: Hotel Security in a Post-COVID Industry
May – 4 Ways to Protect Hotels from Human Trafficking Lawsuits | Reinventing Hotel Operations Post-Pandemic | How The Pandemic Re-Shaped Force Majeure | Are Your Windows Broken? | What To Do About Hospitality Commercial Insurance Due To COVID-19
April – One Year Later, Hoteliers Expect Elevated Disinfecting Efforts To Stick Around | A Day of Reckoning May Be Coming for Business-Focused Hotels | Engineering Essentials: Electrical and Mechanical Systems Must Be Maintained | 6 Ways for Hotels to Improve Fire Safety | Is the Fast Pace of Your Service Causing Hidden Wage & Hour Issues to Lurk?
March – A Year In, Pandemic Poses New Legal Questions for Hotels | Beyond Scrubbing: Cleanliness in COVID-19 | The Risk of Toxic Exposures for Hospitality | Small Business Reorganization Act: Resolving Financial Hardship Amidst a Pandemic Economy | Understanding Crime Patterns and Hotspots in the Context of Hotel Security Design
February – Best Practices for Obtaining Insurance, Managing Risk | Hotel Laundries Adjust to New Safety Protocols | 2020 Was The Worst Year Ever For U.S. Hotels. Here’s What’s Next | Protection Preparedness: Don’t Forget About Fire Safety | Operators Expect an Increase in Hotel Receiverships
January – Are Hospitality Employees Facing A Harassment Pandemic? | What to Know About the Second Round of COVID-19 Stimulus | Can Hotels Claim Business Interruption Insurance Due To A Pandemic? | Can Hotels Claim Business Interruption Insurance Due To A Pandemic? | Minimizing Hotel Liability In A COVID-19 World | Parking Lots And Tripping Hazards | Labor Department Loosens Tip Pool Rules For Hospitality Employers
A Look Back at Select Service in 2020 – Top 5 Articles of the 2020 Select Service Newsletter Series
2020
December – What to Know About Changing Emergency Calling Laws | The Top 5 Ways To Keep Your Employees Engaged (And Safe) Despite COVID Fatigue | Preparing for the Next Pandemic Is the Newest Trend in the Hotel Industry | Hospitality Industry Leverages Technology to Boost Traveler Confidence | Human Response During Fire Events: Evidence from Behavioral Research | What Employers Need to Know About Mandatory COVID-19 Vaccines | Florida Mandates Human Trafficking Training
November – Data Privacy and Security Challenges During Re-Opening | The Key to Effective Infection Prevention in Hospitality | 2020 HVS Lodging Tax Report – USA | New Maryland Law Requires Hotels to Provide Lower Beds in Accessible Guestrooms | US States’ Small Business Support Amid the Coronavirus Pandemic | Paycheck Protection Program Forgiveness | Legal Concerns While Operating During The Pandemic
October – Employers Should Prepare for Wave of COVID-Related Wrongful Death Lawsuits | Property Taxes Post COVID-19 | The Hotel Industry Cash Crunch | Receivership 101: Navigating What’s Next for Distress | Hotel Cleanliness Policies in the Time of COVID-19 | Joint-Employer Rule Reset a Challenge for Operators | How Hotels Can Protect Themselves From COVID-19 Lawsuits
September – Re-Opening & Room Rates: Beware of Price Gouging Laws | 4 Common COVID-19 Misunderstandings That Could Place Your Company At Legal Risk | Report: State Of Hotel Industry Six Months Into COVID Pandemic | 50-State Emergency Order Tracker: Roadmap to Restart – Updated August 25, 2020 | The Cost of COVID-19: Owners Face a Severe Hit to Their Fiscal Health | Comprehensive FAQs For Employers On Hurricanes And Other Workplace Disasters | How to keep hotel workers safe in a crisis
August – How Should Your Business Handle Anti-Mask Guests? A 5-Step Action Plan | 4 Alternative Uses for a Hotel During COVID-19 | Hotel’s COVID-19 Lawsuit Hinges On Policy Renewal Language | Aviva Insurance Faces Class Action Lawsuit From Hotels Denied COVID-19 Coverage | Legal Issues In Management Deals, Rates During Pandemic | Best Practices Instill Confidence In Hotel Cleanliness | Disaster Planning and Preparedness Resources: 2020 Hurricane Season
July – 4-Step Plan For Bringing Your Hospitality Workforce Back To Work |
Legal Issues To Consider When Bringing Back Employees | Hospitality Employers: Top Tips To Take Your Team’s Temperatures |
Tactical Recovery Action Plans for Hoteliers | Hotel Operators: Various Approaches To Security And Cleaning Protocols | Mind Your T’s and C’s: COVID-19 Terms and Conditions for Hotels | An Abbreviated, Annotated Bibliography of Hospitality Industry Responses to Modern Crises | Pandemic Continues to Force Businesses to Explore Bankruptcy
June – COVID-19 Exposure Control and Response Plan: What Is It and Why Does Every Employer Need One? | Someone Says They Caught Coronavirus at Your Hotel: Now What? | Key Employment Considerations When Resuming or Increasing Business Operations | Hotel Industry Turns to 9/11 Legal Framework to Navigate Pandemic Insurance
May – During COVID-19, Economy Hotels Lead The Way In Housing Essential Workers | Key Considerations for a Hotel Contemplating to House Healthcare Workers And/Or Transitioning into a Temporary Healthcare Facility | When to Reopen Your Hotel: The Decision to Shut Down Was Hard, But the Decision to Reopen Is Even Harder | Insurance Coverage for Losses Stemming from the Coronavirus
April – CARES Act Stimulus Will Permit Business Loans To Cover Payroll, Expand Unemployment | Checklist for Scaling Down or Closing Hotels During COVID-19 | Cleanliness Theater for the Post-Pandemic World
March – Litigation Trends: Looking Ahead Into 2020 | Passing the Buck: How to Successfully Transfer Risk to Third Parties | How Employers Can Respond to the 2019 Novel Coronavirus Outbreak
February – How to Protect Your Hotel Guests and Staff From Coronavirus | Beware! Do Sex Traffickers Lurk At Your Hotel? | Locking It Down: Tips For Preventing Data Breaches
January – Veterans Turned Away Because Of Service Animals: Lessons You Can Learn | Six Tips for Protecting Hotel Parking Structures This Winter | What To Consider When Upgrading Your Locks
A Look Back At 2019 – The Top 5 Articles of 2019
2019
December – The Perils of Social Media Promotions in the Hospitality Industry | Strategies to Defend & Mitigate Against Sex Trafficking Lawsuits in the Hospitality Industry | What Employee Accommodations are Required Under the ADA?
November – Federal Minimum Wage Not Reflected In Many Payroll Budgets | Panic Buttons Are The Tip Of An Infrastructural Iceberg | New Jersey Becomes First State To Require Panic Devices In Hotels
October – Hoteliers Have 3 Months To Adjust To New Overtime Rules | Hurricane Headaches: HR Tips for Employers | Malware Targeting Credit Cards Strikes Hotel Websites
September – All The World’s A Stage: Legal Factors to Keep in Mind Before Signing a Location Agreement | The Recent Rise Of Predictive Scheduling Laws: Emerging Strategies In An Evolving Area | What is the Uniform System of Accounts for the Lodging Industry? (Why does It Matter?)
August – Developing a New Approach to Harassment Prevention in the Era of #MeToo | How to Combat Bird Infestations at Hotels | Hospitality Cyber Threats Are Alive & Well – Lessons From Recent Incidents
July – Repeat Offenders: Commonly Cited OSHA Standards in the Hospitality Industry & How to Avoid Them | How to Add Value to Your Hotel Asset | Hospitality Case Review: The Top 100+ Hospitality Cases That Impacted Us in 2018
June – What Hoteliers Need To Know About Salary Inquiry Bans | Human Trafficking in the Hospitality Industry: What Industry Participants Should Do to Protect Themselves and Their Customers | An Employer’s 7-Step Guide To Navigating Newly Revived No-Match Letters
May – How Hoteliers Should Handle Law Enforcement Requests | Lessons For Hoteliers From Continuing Cyber Threats | Experts Outline The Hotel Industry’s Top Legal Hurdles
April – Scan For Cameras To Protect Guests’ Privacy | Severe Weather Business Continuity Planning | 3 Tips For Navigating Criminal-History Laws When Hiring
March – Coming Clean About Religious Discrimination: How A Hotel’s “Sins” Resulted In The “Holy Grail” Of Verdicts For A Dishwasher | Service Animals, Assistance Animals, Comfort Animals – And The Occassional Miniature Horse | 12 Steps For Bringing Injured Employees Back To Work | Settlement Announced In Des Moines 2014 Embassy Suites Hotel Guest-Rape Case | Court Ruling Further Clarifies ADA Website Accessibility Obligations
February – The Room Key: Discovering Illegal Operations in a Guestroom |
Ways To Keep Your Hotel Guests Safe | Marriott Sued By Housekeeper Over Guest Sexual Misconduct | ADA Lawsuits Targeting Hotels’ Websites For Not Disclosing How Accessible They Are | What Hotels Need To Know About Their Legal Obligations
January – The Most Frequent Hospitality Claims | Avoiding Workplace Violence: Tips & Best Practices For Hospitality Employers | Hilton Employees Fired After Being Accused Of Racial Profiling At Oregon Hotel
2018
December – Hotel Attack Statistics | Winter Is Coming…So What Should Employers Do To Prepare? | Ensuring Hotel Websites Are ADA Compliant
October – Hoteliers Care for Guests, Assess Damage After Hurricane Ian | The Importance of Life Insurance in the Hospitality Industry | Hurricane Headaches: HR Tips for Employers | Staying On Top: Operations Leaders Weigh in on Best Practices to Help Avert Equipment Failure | Take Time to Think About Preparing Employees for the Unthinkable
November – Legal Issues in the Hospitality Sector | Winter Weather Checklist | Hoteliers: Ignore Complaints At Your Own Risk | How Hotel Managers Should Respond To An Employee Whisteblower
October – EEOC Lawsuit Push Takes Aim At The Hospitality Industry | Flood Checklist | Hotel Employee Safety Devices Not ‘One Size Fits All’ | 5 Reasons Good Employees Leave Hotels
September – The Unique Challenges of Data Security in the Hospitality Industry | Housekeeper Safety Checklist | How A Narrow Joint-Employer Standard Benefits Hotels | Know Thy Enemy: Bed Bug Facts Every Hotelier Needs to Know
August – When The Government Wants Your Property: Eminent Domain – How It Works & How To Be Prepared | Hurricane Checklist | New Wave of ADA Website Lawsuits | Staying Aware of New Housekeeping Litigation
July – “Hands Off, Pants On” When Guests Sexually Harass Your Employees | Natural Gas Checklist | What Hoteliers Can Do When Crises Strike | Premises Security Litigation
June – Hiring Minors in the Heat of Summer: What Employers Need to Know | Guest Safety Is Every Employee’s Problem | Ruling on Class Action Waivers Gives Hoteliers Options
May – A One-Minute Attack Let Hackers Spoof Hotel Master Keys | Legal Experts Outline Challenges for Hotel Industry | How Hotels Can Prevent Credit Card Fraud
April – Ensuring Hotel Insurance Claims Cover All the Bases | The Biomechanics of Slips, Trips, and Falls | Beware of the ICE: Hospitality and Retail Industries Need to Prioritize Immigration Compliance
March – A Hotelier’s Guide to Business-Interruption Insurance Claims | Hotel Operators Need to Address the Asymmetric Threat | Thinking Broadly About Fire Safety
February – Hotel Security: How to Optimise It | A Top Priority in 2018: 7 Steps to Achieve Hotel Website Accessibility and ADA Compliance | Public Area Housekeeping Basics: Timing, Signage, and Vigilance Are Key