Human Resources: Employee handbooks and confidentiality: A potential pitfall for hoteliers – Volume 15, No. 3 (May, June)
In a decision with consequences for thousands of hoteliers, a federal court recently determined that an employee handbook with a broadly worded confidentiality provision could violate federal law if it prohibits employees from discussing wages and benefits with co-workers.
People Skills: Five key rules for a more effective General Manager – Volume 15, No. 3 (May, June)
The concept of “inn” (and Innkeeper) was originally established 2,000 years ago by the Romans to simply service travelers on their legendary European highway network. Today’s hotel and motel General Managers (GMs) have quickly evolved into much more than simple innkeepers. Currently, finance, operations, staffing, sales, service, brand standards, safety and liability, and many other issues pull general managers in many different directions. At Best Western, our North American properties have experienced Regional Service Managers who can help a GM utilize not only the vast resources of Best Western but also assist the operation to maximize its potential. While each property is unique, there are many methods to become a more effective General Manager that apply to every hotel, motel and inn. Here are five imperative rules for every general manager’s consideration.
Risk Management: Police searches of guestrooms and the innkeeper’s responsibilities – Volume 15, No. 3 (May, June)
In the last issue of The Rooms Chronicle there was a discussion of innkeepers’ rights and responsibilities as they relate to entering a guest’s room and potentially violating the guest’s right to privacy. That article focused primarily upon the conditions that must occur before an innkeeper may enter a guest’s room and what can happen with information supporting an illegal activity obtained, once inside that room. This article will examine the innkeeper’s role in cases where illegal activity was discovered and subsequently reported to the police.