Human Resources: Employers must display a new Employees’ Rights poster at workplace – Volume 19, No. 4 (September, October)
On August 30, 2011, the National Labor Relations Board (NLRB) issued a final rule that would require every U.S. employer subject to the National Labor Relations Act (NLRA) to display a new employees’ rights poster in their workplace. The poster must contain a select list of employee rights under the NLRA and must be posted by November 14, 2011. However, as indicated in this article, this posting date has been moved back to January 31, 2012. This article fully describes the posting requirements, reasons why the posting date has been delayed, penalties, and what steps that hoteliers should take to comply with the new law.
Human Resources: Hospitality outsourcing for your hotel: Frequently asked questions – Volume 19, No. 4 (September, October)
Due to a weak economy and high levels of unemployment, management teams at hotels, casinos and vacation ownership properties have faced increased pressure by their owners to cut costs and become more efficient, not just with managing resources but in staffing matters. It is no surprise to any veteran hotelier that staffing expenses are typically the greatest burden carried by a lodging property. Add to this the growing number of government-imposed hiring regulations emplaced upon employers and it is easy to see that many hotel managers are asked to deliver more with fewer resources available to them. Because of these challenges, outsourcing in the hospitality industry has and continues to grow by leaps and bounds across the United States and in the Caribbean. Many hotels brands have sought out the benefits afforded by outsourcing at least some aspects of their labor operation. Here is a list of the ten most frequently asked questions and answers about the benefits of outsourcing various labor functions within a hotel.
People Skills: A baker’s dozen of reality checks in hospitality: Myth or fact? – Volume 19, No. 4 (September, October)
During the past 25 years in workshops, seminars and presentations, article author John Hogan has been collecting an assortment of “myths” that many of us have held as self-evident truths. Though he has shared one or two of these in previous blogs or columns, this list is much more comprehensive. Judge for yourself the depth of these following items, and decide if you agree with my assessment whether they are “myths or facts”.
Risk Management: Ten steps to prepare your hotel for the next power outage – Volume 19, No. 4 (September, October)
Power outages are indeed disruptive to hotels, their employees and most certainly its guests. Obviously elevators, escalators, computers, televisions, lights, and refrigeration systems will stop working unless the hotel maintains an emergency power source from a generator. But even the largest generators can typically only support limited electrical service to a big hotel. Hence, it is critical that hotels prepare well in advance for a power outage, which could occur at the least opportune time. Attempting to round up emergency supplies, diesel fuel, and other support items after an outage has occurred will likely prove costly, futile, or both. So take the time now to ask yourself, “How prepared is my hotel for a massive power outage?” Drawing on the lessons learned from the recent power outage in Southern California, here are ten steps to get you started on your emergency response plan for dealing with a large scale power outage.