Reservations: Top 5 Reasons why hoteliers should add a guest review system to their website – Volume 20, No. 1 (January, February)
Today’s travelers love to tout their experiences whenever and wherever possible. Whether they post their travel reviews on Facebook, Google+, TripAdvisor, Amazon.com, Yelp, or simply send an email to their universe of friends and colleagues, the bottom line is, good or bad, the information is going to get out. As hoteliers, the best possible way to stay aware of that content and control the hotel-to-guest relationship is to add an easy-to-use and extremely affordable Guest Review System directly onto their website.
Risk Management: Business Interruption Insurance: Keeping your hotel afloat while you fix what’s broke – Volume 20, No. 1 (January, February)
Hotels rely upon property insurance to protect against the risk of property damage, from minor mishaps to the catastrophic damage caused by hurricanes, accidents and other unforeseen events. But in the aftermath of a disaster, hotels may face significant losses in revenue which are not directly related to costs incurred by fixing crumbling frescoes or a malfunctioning electrical system, but rather, arise out of the interruption of operations required to repair the damage. If and when this occurs, business interruption insurance may provide compensation for these losses.
Risk Management: First Aid Kits: A good idea – Besides, OSHA requires them – Volume 20, No. 1 (January, February)
In 2010 there were almost 700,000 hotel associates employed in the industry. Over 35,000 associates experience OSHA recordable injuries that year. This does not include minor injuries not requiring medical attention. Each year millions of people become hotel guests. Unfortunately, a number of these sustain injuries while at the hotel or return to the hotel with an injury which may need minor medical attention. Many of these guests will expect or at least hope the hotel has first aid supplies to assist them. This article discusses where to locate first aid kits in a hotel and what items should be stocked in them.
Risk Management: First Aid Kits: Visual Restocking Guide – Volume 20, No. 1 (January, February)
This color visual illustrates the various items that that should comprise an OSHA-approved first aid kit for most workplace locations.
Risk Management: New CPR procedures are easy to use and encourage immediate response – Volume 20, No. 1 (January, February)
Recently many health organizations, including the American Heart Association, the American Red Cross, and University of Arizona’s College of Medicine, have issued new guidelines encouraging the use of “Hands-Only” cardio-pulmonary resuscitation (CPR) for first responses to many instances of sudden cardiac arrest. Recent studies have shown that being trained in Hands-Only CPR can make the lifesaving difference when someone suffers sudden cardiac arrest. Hands-Only CPR is a potentially lifesaving technique involving no mouth to mouth contact; with Hands-Only CPR the responder does not give mouth-to-mouth breaths to the victim. The Hands-Only technique increases the likelihood of surviving cardiac emergencies that occur outside medical settings such as in hotels and restaurants.