HospitalityLawyer.com® - CHOICE Legal Research Library

The HospitalityLawyer.com® Legal Research Library is an essential resource for hotel owners and operators. This archive contains a comprehensive collection of Hospitality Law Conferences and Global Travel Risk Summits Series white papers and presentations written by industry leaders, hotel and restaurant experts, and hotel and restaurant lawyers.

A

AMERICANS WITH DISABILITIES ACT (ADA)

How to Ensure ADA Compliance for Your Company’s Website – Jordan Schwartz, Conn Maciel Carey – PPT + Summary (2023)
Website Litigation Under the ADA: Protect Your Property From Lawsuits – PPT & Summary (2022)
ADA Website Litigation: No Signs of Slowing Down – PPT (2021)
Website Litigation Under the ADA: Protect Your Property From Lawsuits – PPT & Summary (2020)
ADA Website Compliance: What Employers Need to Know – PPT & Summary (2019)
A Discussion of Recent ADA and FMLA Cases and Their Practical Implications – PPT & Summary (2019)
The Recent Wave of ADA Website Lawsuits: How to Best Protect Yourself – PPT & Summary (2019)
Your Hotel’s Website: Best Practices to Ensure Compliance with the ADA and Avoid Costly Lawsuits – PPT & Summary (2018)
Top 10 ADA Issues at Hotels, Restaurants, and Spas – PPT & Summary (2014)
ADA Title III Litigation: What are the Courts Saying? (2013)
Accommodating People with Disabilities (2012)
How to Defend a Title III ADA Accessibility Claim – PPT & Summary (2012)
This Time We Mean Next Spring! — The New ADA Accessibility Standards + Additional US Department of Justice Regulations Update for the Hospitality Industry – PPT & Summary (2011)
ADA – The Employment Aspects (2010)
ADA – Public Accommodations (2010)
Recent Developments Under the ADA – Title 1 (2009)
ADA Update – Title 3 (2009)
Drive By Suits Under the Americans with Disabilities Act (2004)
Proposition 65 Claims and ADA Drive By Claims (2004)

C

CANNABIS

Cannabis and Hemp: Up in Smoke? How the Hospitality Industry Can Avoid Traps for the Unwary – PPT & Summary (2020)
The Hazy Science of CBD – PPT & Summary (2020)
CBD – New Gold Rush or Regulatory Minefield? – PPT & Summary (2019)
Thank You for Not Smoking – Legal Consideration for the On-Premise Consumption of Marijuana in the Hotel Industry – PPT & Summary (2017)
How Marijuana Laws Will Impact the Hospitality Industry – PPT & Summary (2015)

CORPORATE & GOVERNMENT TRAVEL

A “BIT” About Protecting Foreign Investments (2017)
Mobility Across Jurisdictions: The Corporate Duty of Care Quagmire – PPT & Summary (2011)

COVID

Force Majeure Clauses in the Post-Covid Reality – David Denney, Denney Law Group – PPT + Summary (2023)
COVID-19 Legal Concerns: What’s Top of Mind for Hoteliers – PPT & Summary (2022)
Workplace Safety COVID Complaints are on the Rise – Don’t Take Your Foot off the Gas too Early – PPT (2021)

CRISIS MANAGEMENT

2023 Global Threat Landscape: Preparing Ahead of Time is Key – Seth Krummrich, Global Guardian – PPT + Summary (2023)
Controlling the Crisis: The Impact of Planning – PPT & Summary (2019)
Active Shooter Training (2017)
Active Shooter Educational Sheet (2016)
Active Shooter Informational Pamphlet (2016)
Crisis Management – Are You Prepared? (2016)
Guidelines for Preventing Workplace Violence: OSHA Publication (2016)
Hotel Attack Analytics – Helping Hotels Mitigate Terrorism Risks (2016)
Workplace Violence: Preparing, Recognizing, Training and Responding to an Active Shooter – PPT & Summary (2016)
Active Shooters: A Holistic Approach (2015)
Crisis Management – Minimizing the Impact – PPT & Summary (2014)
Key Considerations in a Crisis (2014)
Crisis Management (2005)

D

DUTY OF CARE

Travel Duty of Care Considerations – PPT & Summary (2019)
Travel Risk Mitigation – PPT & Summary (2019)
Legal Perspective on the Health, Safety & Security Responsibilities for US Mobile Workforce (2017)
Defining our Global Duty of Care to Mobile Employees (2015, 2014, 20132012)
Flight Delayed but not Afraid: Survival Techniques for the Traveler Whose Flight is Delayed, Diverted or Discontinued (2015)
Hostage Taking Overseas: Don’t Become a Victim (2015)
The Hidden Dangers of Travel & Infectious Disease – PPT & Summary (2015)
Creating an Effective Travel Policy that Includes Risk Management (2014, 2013)
Training, Monitoring & Communication: Best Practices for Travel Risk Management (2014)
Best Practices for Evacuation (2013)
Duty to Protect Staff in Overseas Danger Zones Like Egypt (2013)
Integration of the Entire Corporate Enterprise into Travel Risk Management (2013)
Tracking (2013)
Best Practices for Effective Communication Between The Legal Department and Risk Management for Successful Claims and Litigation Management (2012)
Defining the Scope of Duty of Care Owed by Travel Management Companies and Other Travel Agents to Clients – PPT & Summary (2012)
Leveraging Mobile Technology for Traveler Safety and Security, Including Tracking and Alerts: What About Privacy Issues When Tracking Your Employees (2012)
Meeting Your Duty of Care in the Transportation Mode: Providing Safe and Secure Transportation for Your Mobile Work Force – PPT & Summary (2012)
Meeting Your Duty of Care in the Lodging Mode: Providing Safe and Secure Lodging for Your Mobile Work Force (2012)
Best Evacuation Practices in Volatile Circumstances: Learning from Egypt, Libya and Japan (2011)
Duty of Care: Vigilance in Times of Crises (2011)
Meeting Your Duty of Care: Conducting Security Assessments of Hotels and Airlines (2011)
Duty of Care of Employers for Protecting International Assignees, their Dependents, and International Business Travelers (2009)

E

ETHICS

Ya down with OPP Ethics in Restrictive Covenants – Kendall Kelly Hayden, Cozen O’Connor – PPT + Summary (2023)
The Ethics & Compliance Plan_ A 2023 Must-Have Document – Juliette Gust, Ethics Suite PPT + Summary (2023)
Hotel / Restaurant Safety & Security Risks to Owners, Operators & Insurance – PPT (2022)
Evaluating Your Ethics & Compliance Culture: Check the Box, or Test and Track? – PPT (2022)
Ethics and Professionalism for Lawyers in 2022 – PPT & Summary (2022)
The Importance of Active Listening for Lawyers – PPT & Summary (2021)
Restaurant Theft & the Influence of Peers – PPT & Summary (2020)
Company Hotline and Incident Management Benchmarking: How Does Your Program Compare? – PPT & Summary (2019)
Developing a Comprehensive Employee Ethics and Compliance Reporting Program – PPT (2018), – PPT & Summary (2019)
The 360 Degree Legal View of a Hospitality Catastrophe (2015)
Ethical Considerations for Lawyers Advising Clients in the International Arena (2014)
E-Discovery & Legal Holds – PPT & Summary (2014)
The Duty to Preserve in Today’s Digital Age: Minimizing Exposure to Discovery Sanctions by Meeting Your Ethical Obligations (2014)
Keeping Options Open: Internal Investigations and Anti-Corruption Laws (2012)
Retaining Separate Counsel for a Hospitality Employee and Potential Criminal Charges (2012)
General Counsel Panel: Selecting and Working with Outside Counsel (2011)
You Can’t Take It Back: Is Your Company Prepared For Employees Using Social Media? – PPT & Summary (2011)
An Ethics Sampler – Five Topic Mistakes to Avoid – PPT & Summary (2010)
Ethics Challenges for Advising Hospitality Clients in Anti-trust Matters (2009)
Anti-Trust Traps in the Hospitality Industry & the Applicable Ethical Questions – PPT & Summary (2008)
Ethically Protecting the Attorney-Client Privilege (2007)
General Counsel’s View on the Selection of & the Relationship with Outside Counsel (2007)
New Standards of Professional Conduct for Attorneys (2004)

F

FOOD & BEVERAGE

Protect Your Alcohol License in Five Easy Steps – PPT (2022)
104 Weeks to Flatten the Curve: Lessons Learned by F&B Operators During 2020-21, and How They Will Impact Real Estate, Design, and Guest interaction in the Years to Come (2022)
Knowing What’s in Your Food – A Toxicological Analysis of Food Ingredients and Contaminants – PPT (2021)
Ask the Magic 8-Ball: A Glimpse into the Post-COVID World for F&B Operators – PPT (2021)
The Mother of Invention: How F&B companies Successfully Altered their Business Models to Deal with COVID-19 and Beyond – PPT & Summary (2020)
Best Practices in Trade Practices – PPT & Summary (2019)
Forces Attacking Restaurant & Bar Profits (and How the Industry Can Fight Back) – PPT & Summary (2019)
How to Avoid a Food-borne Fiasco! – PPT & Summary (2019)
Tantalizing Trends in Trade Practices – PPT (2018)
Estimating Blood Alcohol Concentrations at Given Time Points (2017)
Food & Beverage Management Agreements (2017)
Restaurant Delivery Services Here to Stay, or DOA? (2017)
Thank You for Not Smoking – Legal Consideration for the On-Premise Consumption of Marijuana in the Hotel Industry – PPT & Summary (2017)
Third-Party Delivery: Godsend or DOA? (2017)
The Truth In Menus: The Current State of Labeling Requirements for Restaurant Menus – PPT & Summary (2017)
The HLC Food & Beverage Forums (2017)
When Patrons Attack: Employment Law Risk and the Disruptive Customer (2017)
Restaurant Reality 2016: Trends, Finance & Expansion (2016)
Fact or Fiction: Dealing with Guest Claims (Both Real and Imagined) – PPT & Summary (2016)
Alcohol Promotions (2015)
Avoiding and Surviving Food-Related Claims (2015)
Child Allergen Poster (English & Spanish) (2015)
FDA Guidelines (2015)
Financial Side of the Restaurant Industry (2015)
Food Allergy Facts and Statistics for the U.S. (2015)
How to Gobble Up Chains of Licensed Retailers (2015)
Mardi Gras Meets the Rodeo: The Hazards of Branding Menu Items (2015)
Airport Leases for Food & Beverage Operation – PPT & Summary (2014)
Bad Bug Book: Handbook of Foodborne Pathogenic Microorganisms and Natural Toxins (2014)
EMV and Restaurants: What You Need to Know (2014)
Food Allergies and the Food Service – PPT & Summary (2014)
Food and Beverage Litigation Update (2010 – PPT & Summary, 2014 – PPT & Summary)
Hot Topics in the Food and Beverage Law (2013, 2014)
Late Breaking Beverage Alcohol Regulatory News (2014)
The Future of Hotel Food and Beverage Operations (2014)
Food Allergy & Anaphylaxis Emergency Care Plan Template (2013)
Food Allergy Chef Card Template (2013)
Food & Beverage Litigation Survey (2009, 2010, 2011 – PPT & Summary, 2012, 2013)
Hospitality Hazards: Liquor Licenses and Supplier Sponsored Events (2013)
Negotiating Leases, Catering and Banquet Agreements and Other Foodservice Contracts (2013)
Top Five Reasons Restaurants Get Sued By Employees (2013)
Trends in Allergic Conditions Among Children (2013)
Strategies for Preventing and Defending Food, allergy and Alcohol Claims (2012)
The Best Offense is a Good Defense: Strategies for Preventing and Defending Food, Allergy and Alcohol Claims (2012)
The Last Drink (2012)
Understanding the 3 Tiers of the Alcohol Industry: The Promotional Perspective (2012)
No Two Twinkies Are Alike — Understanding the Reasonable Basis Requirement of Federal Menu Labeling – PPT & Summary (2011)
Federal Tip Credit Under Fire – PPT & Summary (2010)
The Modern Menu: Warnings, Disclaimers, and Nutrition Labeling – PPT & Summary (2010)
Foodborne Illnesses and Allergens – PPT & Summary (2009)
Legal Aspects of Alcohol Beverage Marketing – PPT & Summary (2009)
The Need for Beverage Alcohol Reform (2009)
Defending the Food Liability Claim (2007, 2008)
Food Allergens in Food Service Venues (2007)
REAL Conference: Food & Beverage Liability (2007)
Special Human Resources Issues for Food & Beverage Operations (2007)
Tackling Tough Human Resource Issues – Addressing Accommodation Requests in the 21st Century Workplace (2007)
Food Allergen Awareness Poster (2006)
Symposium on the Definition and Management of Anaphylaxis: Summary Report (2006)
Beer, Bad Oysters and Other Pitfalls. A Food & Beverage Liability (2004)
Liability Arising Out of the Sale of Food and Non Alcohol (2003)

FINANCE

Trends in Workouts and Restructurings – A Hotel Case Study  – PPT & Summary (2022)
Trends in Hotel Receiverships – PPT & Summary (2022)
Hotel Receiverships 101 – PPT (2021)

FRANCHISING

FUNDAMENTALS OF HOSPITALITY LAW

G

GAMING

H

HOTEL OPERATIONS

Fentanyl + Hotel Related Incidents – Salvatore Caccavale, Brad Bonnell, Sherri Foster – PPT + Summary (2023)
Private Eye: How Hotels Can Defend Against Breach of Privacy Claims
 – PPT & Summary (2019)
The Uniform System of Accounts for the Lodging Industry (USALI) – It’s Importance to Management, Ownership and in Disputes – PPT & Summary (2019)
Guest Record Privacy, The California Conundrum (2015)
Hospitality Forums (2015)
How Marijuana Laws Will Impact the Hospitality Industry – PPT & Summary (2015)
Keeping the “Aah” in Spa (2015)
Mardi Gras Meets the Rodeo: Tax Issues for the Hospitality Industry (2015)
People are Normal Until They Check into a Hotel (2015 –PPT & Summary)
5 Things to Know in 2014 (2014)
Anatomy of a Large Property Business Interruption Claim (2014)
Due Diligence in an Open Market (2014)
Special Topics (2014)
Trade Dress Protection for the Hospitality Industry (2014)
Allowing High Risk Activities in Hospitality Operations and Suggestions for Limiting Liability (2013)
Audit and Risk Assessment Process in the Lodging Industry (2013)
Hotel Business Interruption – Beyond the Basics (2013)
Hotel Industry Review (2013)
Business Interruption Common Challenges & Solutions (2012)
Super Bowl XLV Hoteliers – Beware of Sporting Woman (2011)

HUMAN TRAFFICKING

One Sin is Too Many! Stop Human Trafficking – PPT & Summary (2022)
Human Trafficking: Legal  Risks and Compliance Challenges for In-House Counsel and their Advisors – PPT & Summary (2017)
The Attorney’s Role in Mitigating Human Trafficking (2013)
Human Trafficking: Your Role in the Private Sector Response (2012)
Human Trafficking: Is the Travel Industry Enabling it? (2011)

I

INSURANCE

Insurance and Casualty – How Your Policies Will Respond to Cyber Issues – Diana Gliedman & Dennis Nolan, Anderson Kill- PPT + Summary (2023)
The Most Frequent Hospitality Industry Claims, How to Prevent Them, and How to Get Insurance Coverage For Them- PPT (2022)
Securing and Maximizing Insurance Coverage for “Wage and Hour” and Other Employment-Related Claims – PPT (2018)
Additional Ignored? Understanding the Rights and Potential Pitfalls That Come With Being Designated an Additional Insured on an Insurance Policy (2017)
Discussion of Most Frequent Claims and How To Prevent Them (2017)
Five Important Lessons Hospitality Companies Learned from Hurricane Matthew (2017)
Guest and Employee Insurance Claims and Solutions – Discussion of Most Frequent Claims and How to Prevent Them (2014, 2015, 2016, 2017)
Luxury Surfaces Can Make for a Slippery Business – PPT & Summary (2017)
Nailing Down Responsive Cyber coverage that Responds to Hospitality Industry Risks – PPT & Summary (2016)
The State of the Insurance Market for Hospitality Entities (2016)
Effective GL Incident Response and Investigation – PPT & Summary (2015)
Insurance and Regulatory Considerations for Globally Mobile Individuals (Expatriates and Business Travelers (2014, 2015 – PPT & Summary)
2014 Hospitality Law Conference- Preparation/Planning Think Sheet (2014)
A Hospitality Insurance Update (2014)
A How-To Guide for the Hospitality Industry (2014)
Anatomy of a Large Property Business Interruption Claim (2014)
Hotel Group Pays $365,000 to Settle a Harassment Lawsuit – Are You Covered? – PPT & Summary (2014)
Insurance and Assistance for All Aspects of Business Travel (2011, 2013, 2014)
Lessons From Losses –PPT & Summary (2014)
Risk Management: Building a Defensible Claim with the Help of Your Employees (2014)
What is the Right Price for the Wrong Coverage? (2014)
Crime Pays: A Conversation of Fraud and Recovery (2013)
Hot Topics and Claims in Insurance Coverage – PPT & Summary (2013)
Insurance and Confidentiality Issues in the Hospitality Industry (2013)
The Art of the Property Claim Negotiation (2013)
Convention Risk Management and Insurance 101 (2012)
Hospitality Industry Insurance Litigation Update (2011 – PPT & Summary, 2012)
The Insurance Claim Recovery Process: Suggestions and Practical Pointers (2012)
Insurance for Business Interruption Losses Due To Damage Away from the Insured Premises – Lessons from 9/11 and Katrina, and Coverage for the Icelandic Volcanic Eruptions and the Gulf Oil Spill – PPT & Summary (2011)
Insurance Litigation Survey (2010 – PPT & Summary, 2011 – PPT & Summary)
Gulf Oil Spill Insurance Coverage Issues for the Hotel and Gaming Industries (2010)
Insurance Coverage for Gulf Oil Spill Losses (2010)
Understanding Your Property Insurance: ACV and Replacement Cost Coverage (2010)
When Far Away Problems Hurt Your Business, Look to Insurance (2010)
Hospitality Insurance 101 (2009)
Insurance for the Construction Period – PPT & Summary (2009)
What Hospitality Attorneys Need to Know About Insurance (2009)
Business Income Coverage in the Post 9/11 World (2007)
Insurance Solutions (2007)
Liability Insurance Update (2005)
The Insurance Process (2004)

IMMIGRATION

Immigration Visa Issues (2013)
I-9 Compliance, Audits, and E-Verify (2012)
Immigration Solutions for International Business Travelers – PPT & Summary (2012)
Hospitality Immigration Compliance: Making Sure You Aren’t Stick Between a Rock and a Hard Place – PPT & Summary (2011)
Business Immigration (2009)
Immigration Update: Hiring in a Pro-Enforcement Environment – PPT & Summary (2009)
Immigration Reform Rocks Your World (2007)
Immigration Update (2004)
Current Immigration Issues Impacting the Hospitality Industry (2003)

INTERNATIONAL CHALLENGES

Ensuring Suite Dreams: Trademarks & Branding in Canada in the Hospitality Industry – PPT & Summary (2021)
Legal Issues You May Not Know About in Canada  – PPT & Summary (2020)
Top Canadian Legal Issues for Brands & Hospitality Companies – PPT & Summary (2019)
A “BIT” About Protecting Foreign Investments (2017)
Legal Representation Overseas and the Role of the US Embassy (2015)
Maintaining Liaison and Good Relations with Foreign Law Enforcement Authorities for Your Company Overseas and with the US Embassy (2015)
Megacities: Challenges & Opportunities – PPT & Summary (2015)
Understanding and Adhering to Cultural Norms in a Country Vastly Different than those in the West (2015)
Non-U.S. Hotel & Restaurant Legal Considerations (2014)
Operating in a Global Environment (2014)
Representing US Companies Abroad in Accordance with the FCPA & UK Bribery Act (2011)
Approaches and Considerations for Launching Hotels in the Middle East – PPT & Summary (2009)
Contracts Issues, Liability Issues and Dispute Resolution in Australia and New Zealand affecting Hospitality Law – PPT & Summary (2009)
Doing Business in Costa Rica (2009)
Doing Hotel Deals Around the Globe: A Primer for U.S. Attorneys – PPT & Summary (2009)
Doing Business in Mexico (2009)
International Hotel Development Deals: Common Considerations that Apply in All International Transactions (2009)
The Hospitality Industry in Latin America – PPT & Summary (2009)
Doing Business in Mexico, the Caribbean, and Beyond (2007)
International Condominium Conversions (2007)
International Human Resources (2007)
International Perspective: Are you making your employment contracts work for you? (2006)
International Perspective: International Developments in Class Action Procedures (2006)
International Perspective: International Hotel Expansion (2006)
International Perspective: Legal Aspects from the European Perspective (2006)
Personal Responsibility – An Australian Perspective (2006)

L

LABOR & EMPLOYMENT

The Road to Hell is Paved With Good Intentions – Courtney Leyes, Fisher Phillips- PPT + Summary (2023)
Human Factors in Slips, Trips, Missteps, & Falls in Hospitality Settings – PPT (2022)
Sex, Gender and Transgender Employees: What It All Means For Employers- PPT (2022)
How to Transform Your Workplace Culture After the Great Resignation – PPT & Summary (2022)
The Legal Minefields of Solving the Staffing Shortage – PPT (2021)
The Deep End of the Pool: Are Mandatory Tip Sharing Policies Still Legal? – PPT (2021)
A Grand Re-Opening – Bringing Your Restaurant’s Team Back to Work Safely – PPT  & Summary (2020)
Bringing the Workforce Back to Work – PPT & Summary (2020)
Common COVID-19 Misunderstandings That Could Place Your Company at Risk – PPT & Summary (2020)
Avoiding Workplace Harassment in the #MeToo Era – PPT & Summary (2019)
How to Deal with a Politically Correct World – PPT & Summary (2019)
Managing Internal Investigations – PPT & Summary (2019)
Understanding and Complying with Transgender/Gender Identity Issues for the Hospitality Workplace – PPT & Summary (2019)
Emerging Employment Law Trends – PPT (2018)
#MeToo in the Hospitality Industry – PPT & Summary (2018)
Preventing and Responding to Harassment in the Hospitality Industry – PPT (2018)
Scheduling: Predictive or Restrictive? Let’s Call The Whole Thing Off – PPT (2018)
Stop Talking and Get Back to Work! Legal Limitations in Restricting Employee Speech – PPT & Summary (2018)
Why Did They Leave? – PPT & Summary (2018)
An Update on Discrimination, Harassment and Retaliation Case Law and Agency Matters and Practical Implications for Hospitality Employers (2017)
Employment Guidelines: Employees Exposed to an Infectious or Contagious Disease (2017)
Gender Identity Issues in the Workplace: Best Practices (2017)
How Hospitality Will Be Affected by the Trump Administration’s Labor & Employment Agenda (2017)
Human Resources Forums (2017)
Spotting & Handling Workplace Violence (2017)
Successor Liability: Even if you didn’t own it then, you still might be liable (2017)
Undercover boss: How you can be a joint employer and not even know it (2017)
When Patrons Attack – Employment Law Risk and the Disruptive Customer (2017)
Workplace Impact of Reefer Madness (2017)
DOL Sets Its Sights on Hospitality Industry – OT Exemptions and Independent Contractors – PPT & Summary (2016)
Employees are a Soft Spot in Data Security (2016)
Employer Reporting Obligations Under Patient Protection and Affordable Care Act (PPACA) (2016)
Importance of Company Policies – PPT & Summary (2016)
Lessons Learned in Human Resources from Pop Culture’s 2015 Memorable Moments – PPT & Summary (2016)
NLRB’s Joint Employer Decision Could Uproot Hotel & Restaurant Franchise Model – PPT & Summary (2016)
Responding to an Employee’s Social Media Comments About The Workplace: Avoiding Pitfalls and Implementing Best Practices at Your Business – PPT & Summary (2016)
Privacy, Data Security, and the Hospitality Industry: What Changing Laws Mean for You (2016)
Sound and Savvy Operational Solutions to Offsetting the Increased Minimum Hotel Wage – PPT & Summary (2016)
The US DOL’s New Regulations on Overtime (2016)
Make Sure Your Employment Practices Liability Insurance Covers the Right Risks – PPT & Summary (2015)
Mardi Gras Meets the Rodeo: FLSA Misclassification (2015)
Millennials Entering into the Workforce & How to Protect Your New Employees (2015)
Minimum Wage Legislation & Protecting Trade Secrets (2015)
Affordable Care Act: Key Issues for Employers in 2014 and Beyond (2014)
Employment Practices Liability Insurance (2014)
Guest and Employee Insurance Claims and Solutions (2014)
I-9 Verification Process and Compliance – PPT & Summary (2014)
Is Your Criminal Background Check Policy Consistent with the EEOC’s Updated Guidance? (2014)
The Latest Hospitality Guest and Employee Claim Trends and Solutions for Dealing with Them – PPT & Summary (2014)
Pop Culture and Employment Law (2014)
Recent Developments in Wage and Hour Class Action and FLSA Collective Litigation Summary (2014)
Tattoos, Haircuts and Head Coverings: How Far Can You Go? (2014)
Top 10 Employment Law Risks in the Hospitality Industry – PPT & Summary (2014)
Vexing Issues in FLSA Claims (2014)
Criminal Background Check Laws by State – Exhibit 1 & Exhibit 2 (2013)
Healthcare Reform and What it Means to Employers (2013)
Individual Employment Dismissal Obligations Outside the US (2013)
Poised for Recovery: Hospitality Visas in a New Economy (2013)
Practices, Developments, Pitfalls and Safeguards (2013)
Preparing For & Responding to the EEOC’s Strategic Enforcement Plan (2013)
Are You Sure You Are Paying Your Employees Correctly Under the FLSA? (2012)
Challenging Card Network Enforcement Mechanisms (2012)
Emerging Issues at the Corporate Level: Danger Spots Beyond Daily Operations (2012)
Expanding the Hospitality Practice: Rainmaking Exercises Set Within Globalized Healthcare, Medical Tourism, and the Affordable Care Act – PPT & Summary (2012)
Keep Options Open: Internal Investigations and Anti-Corruption Laws (2012)
Navigating Employment Law Issues for High Profile Restaurants, Hotels and Lounges (2012)
Sex, Drugs, Art and Rock n’ Roll (2012)
Social Media in the Workplace (2012)
Conducting Bullet Proof Workplace Investigations (2011)
Free Agents: Benefits & Perils of Seasonal & Contingent Labor – PPT & Summary (2011)
Hospitality Immigration Compliance: Making Sure You Aren’t Stuck Between a Rock and a Hard Place – PPT & Summary (2011)
Taking the Road Less Traveled: Recent Court Decisions, Wage and Hour and Arbitration (2011)
What You Need to Know About Health Care Reform Compliance – PPT & Summary (2011)
Workplace Investigations – PPT & Summary (2011)
Avoiding the New Enforcement Driven OSHA While Achieving Operational Excellence Through Safety – PPT & Summary (2010)
FLSA – Exemptions & Recordkeeping – PPT & Summary (2010)
HIPAA – The Privacy and Security Provisions (2010)
Some Things Never Change: Sex Harassment Update – PPT & Summary (2010)
Wage and Hour Class Action Update (2010)
Comparison of the Confidentiality Requirements of HIPPA, ADA, and FMLA (2009)
Employment Discrimination (2009)
FMLA – Summary (2009)
FMLA Update: Guide for Compliance (2009)
Sexual Harassment (2009)
The Family and Medical Leave Act Regulatory Revisions (2009)
COBRA (2008)
Uncovering the Mysteries of the Tip Wage (2008)
Essentials of Employment-Related Recordkeeping: Saving Those Records May Save Your Life (2007)
FLSA – Wage & Hour Provisions (2007)
NLRA – Unfair Labor Practices (2007)
OSHA (2007)
REAL Conference: E-Discovery – The Federal Rules, The Legal Hold, and Strategic Considerations (2007)
Employment Issues Specifically Impacting Restaurant Operations (2006)
Exempt Employees – Complying with the new FLSA rules (2005)
Hospitality Employment Law Survey of Current Issues (2005)
Employee Background Checks and Screening (2004)
Challenges of the Hiring Process (2003)

LAW DEPARTMENT MANAGEMENT

No One Likes Surprises – Corporate Counsel Lessons Learned by Clients – PPT & Summary (2019)

LAW PRACTICE MANAGEMENT

Corporate Transparency Act – Raja Patil & Michael McGee, Dentons- PPT + Summary (2023)
Interview With(out) a Vampire – Getting the Most Out of Your Legal Representation – PPT & Summary (2019)

LIQUOR LIABILITY & LICENSING

National Overview of Server Ages and Functions – PPT & Summary (2022)
2020 Alcohol Regulatory Changes Impacting the Hotel and Restaurant Industry – PPT (2021)
Best Practices in Alcohol Beverage Trade Practices – PPT (2021)
Taste, Toast, Zoom: Virtual Tastings and Mixology Classes – PPT & Summary (2020)
Top Ten Things I Wish I Knew About My Liquor Licensed Premises – PPT & Summary (2020)
State and Federal Alcohol Compliance Update: TTB Enforcement and Related Matters – PPT & Summary (2019)
Liquor Licensing for Hotel and Restaurant Acquisitions – PPT & Summary (2018)
Dram Shop Review – PPT & Summary (2017)
Before the First Round: Defending the Dram Shop Claim from Incident to Trial (2014)
Alcohol Provisions Relating to Sponsorship (2010 – PPT & Summary)
Understanding the Three Tiers of the Alcohol Industry: The Promotional Perspective (2012)
Controlling Alcohol Risks Effectively in Venues and Events (2011)
From Mars and Venus?: Communicating with Investors Regarding Liquor Licensing Issues (2011)
Serving Alcohol Responsibly During the Transportation Mode: A Survey of Global Standards (2011)
Bridging the Gap – Selling Alcohol at a Hotel You’ve Taken Over on Short Notice – PPT & Summary (2010)
Legal Aspects of Alcohol Beverage Marketing – PPT & Summary (2009)
Resting Easy When Minors are Afoot – Minors & Alcohol (2007)

LITIGATION

Fifty Recent Top Hospitality Cases – Karen Morris PPT (2023)
Top Hospitality Cases in 2021-2022 – PPT D.C. (2022)
Video Analysis, Enhancement, & 3D Animation in Hospitality Claims – PPT & Summary (2022)
Trends on Settling Hospitality Cases – PPT & Summary (2022)
Top Hospitality Cases in 2021-2022 – PPT & Summary (2022)
Biometrics of Slips and Falls – PPT (2021)
Why You Don’t Always Need Slip Testing – PPT (2021)
A Grand Re-Opening: Litigation Risks for Hospitality Employers Due to COVID-19 – PPT & Summary (2020)
“But For” Trending Causation Theories in COVID-19 Litigation – PPT & Summary (2020)
Lizard Proofing Your Witnesses – Prepping for Reptile Attacks – PPT & Summary (2020)
Hospitality Case Review: The Top 100+ that Impacted Us this Past Year – PPT  (2019 – PPT & Summary, 2017 ,2016 – PPT & Summary, 2015 – PPT & Summary, 2014 – PPT & Summary, 2013, 2013, 2012, 2011 – PPT & Summary, 2010, 2009 – PPT & Summary)
Reptile Theory – Using the Primitive Brain to Increase Plaintiff’s Verdicts – PPT & Summary (2019)
The Reptile Theory: How Bad Could it Be? – PPT & Summary (2019)
Winning Your Hospitality Litigation by Using Scanning Electron Microscopes – PPT & Summary (2019)
Effectively Using Social Media at Trial and Defending Cases in High Crime Areas – PPT & Summary (2018)
If Crime Doesn’t Pay, Should It Be a Cost of Doing Business? Understanding the Potential Risks Caused by Third Party Criminal Acts – PPT & Summary (2018)
Representing the Brand in Litigation Involving Franchised Operations – PPT (2018)
Bedbugs: They’re Still Here (and Causing Trouble) – Current Trends in Litigation and Risk Management (2016)
Recent Developments in Spoliation/Preservation and Sanction Cases: Old Topic that Keeps Coming Up (2016)
Reptile Theory: What You Need to Know in 2016 – PPT & Summary (2016)
Trending Issues in Hospitality Regulation (2016)
Mitigating Damages in Hospitality Litigation Through Technical Uses of Structured Settlements (2015)
Medical Emergencies at Your Hotel, Restaurant or Business: An Analysis of Duty, Risk and Liability (2013, 2012)
Risk Management Techniques and Defense Strategies for Litigating in Plaintiff Friendly Jurisdictions (2012)
Liability Trends in the Hospitality Industry (2009)
Hospitality Liability Case Survey (2007)
Hospitality Liability Case Update (2007)

M

MANAGEMENT AGREEMENTS

Hotel Management Agreements in a Post-Pandemic and Potentially Recessionary Environment – Cliff Risman, Foley & Lardner – PPT + Summary (2023)
Hot Issues in Hotel Management Agreements – PPT & Summary (2022)
Hospitality Industry Management Agreement Update: The Owner-Manager Relationship in a Pandemic and Post-Pandemic World – PPT (2021)
Current Issues and Challenges in Hotel Management Agreements – PPT & Summary (2020)
Hot Issues in Hotel Management Agreements – PPT (2019)
Challenges in Hotel and Restaurant Management Agreements + Solutions – PPT (2018)
Snapshot: Food & Beverage Management Agreements (2017)
Distribution and the World of Parity (2016)
Hotel Management Agreements: Key Terms and Points for Negotiation (2016)
Breaking Up is Hard to do: Unwinding the Owner-Management Relationship (2015)
Hotel Sales and Interim Management Agreements: Key Considerations, Including Alcohol Beverage Licensing – PPT & Summary (2015)
Negotiating the Distribution Agreement (2015)
A Brief View of Sticky Issues in Hospitality Transactions (2014)
Analyzing the Deal (2014)
Branded vs. Unbranded (2014)
Deciphering Government Regulations (ACA, ADA, WARN ACT) and Their Impact on Management Agreements (2014)
Fundamentals of Management Agreements (2014)
Mechanics of Unwinding the Owner-Management Relationship – PPT & Summary (2014)
The Pendulum Swings… Survey of Management Agreement Litigation – PPT & Summary (2014)
Hotel Management Agreements: Key Business Terms at the LOI Stage (2013)
Key Business Terms / Concepts in Major Hotel Agreements (2013)
Managing Risk of New Brand Layouts (2013)
Negotiating the Incentive Fee and Performance Test (2013)
Perspectives on Non-Traditional Distribution Channels (2013)
Mock Negotiation of a Hotel Management Agreement (2012, 2013)
Negotiating a Restaurant Management Agreement (2012)
Basic Negotiation Points and Market Terms; Key Business Terms at the LOI Stage (2012)
Loans and Key Money Arrangements; Subordination and Non-Disturbance Agreements (2012)
Terminating Hotel Management Agreements and Divorce Issues that Occur – Part I, Part II (2012)
Third-Party Arrangements (F&B, Spas, Retail, Retail, Etc) (2011, 2012)
Understanding and Negotiating Distribution Agreements (2011)
Incentive Fees in Hotel Management Agreements – PPT & Summary (2009)
Avoiding Controversy and Disputes in Hotel Management Agreements (2007)

MARKETING

Digital Marketing Legal Landscape – PPT (2019)
Engaging Guests Through Online Sweepstakes – PPT (2019)
The Perils of Social Media Promotions in the Hospitality Industry – PPT & Summary (2019)
Use of Surcharges and Best Tips to Avoid False Advertising and Other Consumer Claims – PPT & Summary (2018)
Avoiding Liability and Negative Publicity by Taking Lessons from Actual News Stories (2011)
It Ain’t Easy Being Green – PPT & Summary (2010)

MEETINGS & EVENTS

Group Sales and Event Contracting During (and After) COVID-19 – PPT & Summary (2020)
International Meetings and Events – 5 Things You Need to Know (2015)
Contracting and Executing Safe and Secure Meetings (2014)
Solving Safety & Security Concerns at Meetings and Events (2013)
The Meeting Professional’s Guide to Liability and Risk Management – PPT & Summary (2012)
Convention Risk Management and Insurance 101 (2012)
Special Considerations for Securing Critical Mass Events and Attractions (2011, 2012)
Securing Critical Mass Events (2011)
Meeting Contracts – PPT & Summary (2009)
Security for International Meeting Planners (2009)

MERGERS & ACQUISITIONS 

M&A – Lodging Industry Consolidation Trends – PPT & Summary (2019)

R

REAL ESTATE DEVELOPMENT & TRANSACTIONS

Buy vs. Build – Making Complex Decisions (2016)
Capital Improvements – Expectations and Leveraging the Upgrades (2016)
Capitalizing Your Project – Maximizing Value (2016)
Optimizing the Exit – Capturing Total Value on the Reversion Sale (2016)
Mardi Gras Meets the Rodeo: Economic Development Incentives Available to the Texas and Louisiana Hospitality Industry (2015)
Analyzing the Deal (2014)
Current Trends in Hotel Development (2014)
Hotel Development (2014)
Hotel Acquisitions (2014)
Mixed-Use Projects (2014)
The Financing Environment (2014)
Special Topics (2014)
Alternative Financing Options (2013)
Determining the Value of a Hotel (2013)
Understanding a Hotel Financial Statement and Key Investment Terms (2011 – PPT & Summary, 2013)
Understanding Hotel Investment and Valuation Methodologies and Pro Formas/Analysis (2011 – PPT & Summary, 2013)
Valuation of the Real Estate & Intangibles (2013)
Bankers, Servicers, Franchisors and Receivers Answer All Your Questions (2012)
Discussion of Capital (2012)
The Nuts and Blots of Deal Structuring (2012)
Distinguishing Market Sales and Financing Transactions from Market Value for Property Tax Purposes – PPT & Summary (2011)
The Stressful Side of Spas: Spa Claims, Operational Consideration, Compliance – PPT & Summary (2011)
Mastering Key Operations Reports and Metrics (2011)
Restructuring Debt and Equity in a Challenging Climate – PPT & Summary (2011)
Joint Ventures in the Lodging and Hospitality Industry: The ABCs of JVs (2011)
Key Business Terms/Concepts in Major Hotel Agreements – PPT & Summary (2011)
New Realities and Transaction Trends: Lodging and More (2009)
Resorts and More: Legal Trends in Formation, Governance and Operations (2009)
“Look Before You Leap!” Owner and Lender Considerations before pursuing Workouts, Restructurings, Receiverships or Bankruptcy Filings – PPT & Summary (2009)
Condo Hotels (2006, 2007)
Dockominiums (2007)
Time Share & Fractional Issues (2007)
Trends in Purchase & Sale Agreements (2007)
Mixed-Use Developments: The Present & The Future (2007)

S

SAFETY & SECURITY

Handling Negligent Security Claims Targeting Hotels & Restaurants – Kendall Kelly Hayden, Cozen O’Connor- PPT + Summary (2023)
“Atmosphere of Violence” What it Means for Hotels and Restaurants – PPT (2022)
Preparing for Tomorrow: Global Threat Brief & Corporate Risk Mitigation- PPT (2022)
Top 5 Threats/Risks to Business Operations in 2022 – PPT & Summary (2022)
Hotel Safety and Security Risks to the Owner, Operator and Insured – PPT & Summary (2022)
Hotel Threat Intelligence – Past and Present: Statistical Trends and Recent, Notable Hotel Violence Cases – PPT (2021)
Global and Domestic Threat Brief May 2021 – Mitigate Risk & Operate Safely – PPT & Summary (2021)
Breaking Down the Business Implications of Current Global Affairs – PPT & Summary (2021)
COVID-19 Exposure Control Plans: The Key to OSHA Compliance During the Pandemic – PPT & Summary (2020)
How to Navigate the Chaos of the Day – PPT & Summary (2020)
Human Response During Fire Events: Evidence from Behavioral Research – PPT & Summary (2020)
Navigating 2020: An Update on COVID-19 and the State of the World – PPT & Summary (2020)
Re-Opening and Room Rates: Beware of Price Gouging Laws AND Data Privacy and Security Challenges During Re-Opening – PPT & Summary (2020)
Discussion of Most Frequent Claims & How to Prevent Them – PPT & Summary (2019)
Recent Trends in Hotel Violence, Insurance, and Legal Liabilities – PPT & Summary (2019)
Repeat Offenders: The Most Commonly Cited OSHA Standards in the Hospitality Industry & How to Avoid Them – PPT & Summary (2019)
Strategies to Defend & Mitigate Against Sex Trafficking Lawsuits in the Hospitality Industry – PPT & Summary (2019)
What a Steal! Handling Theft Claims in Hotels and Restaurants – PPT & Summary (2019)
Hotel Attack Statistics, Reasonable Foreseeability, and Totality of Circumstances – PPT & Summary (2018)
Breached – Cyber Breach Simulation – (2017)
Caught on Camera! Defending Your Liability Claim through Video Enhancement & Analysis – PPT & Summary (2017)
5 Important Lessons Hospitality Companies Learned from Hurricane Matthew (2017)
Employment Guidelines Employees Exposed to an Infection or Contagious Disease (2017)
Hotel Foresight: A Hotel Terrorist Attack Playbook Data from 2010 – PPT & Summary (2017)
Aquatic Accident Investigations – PPT & Summary (2016)
Do You OSAC? (2015)
Foreign Kidnapping and Ransom Demands (2015)
Legionella – What’s in our Water? (2015)
The Expert’s Perspective on Premises Liability Claims (2015)
The Hidden Dangers of Travel and Infectious Disease (2015)
13 Steps to Improve Safety, Increase Profitability and Reduce Legal Liability (2014)
13 Strategies for Improving Safety (2014)
CCTVs (2014)
Best Practices in Executive Protection (2013)
Best Practices for Attorney’s, Internal Auditors, and Forensic Specialist (2013)
Global Travel Hot Spots (2013)
Hotel Safety and Security Assessment & Questionnaire (2013)
OSAC 101 (2013)
Business Response to Child Sex Trafficking (2012)
Current Issues in Loss Prevention (2012)
Data Security Breaches: The Crucial Mistakes That Companies Most Often Make (2012)
Dept of Homeland Security Resources for Hotels (2012)
Department of Homeland Security: The Office of Infrastructure Protection (2012)
Emergency Planning and Evacuation in Places of Lodging (2012)
Have Gun Will Travel: Dealing with Firearms in the World of Hospitality (2012)
How to Defend a Title III ADA Accessibility Claim (2012)
Insurance Litigation Survey (2012)
Secure Design Integration – PPT & Summary (2012)
Security Trends Regarding Development in Nigeria, Myanmar and Egypt (2012)
The Claims Process (2009 – PPT & Summary, 2012)
A Global Survey of Hotel Fires: Mitigating Them and Reacting to Them (2011)
A Journey From Loss Control to Safety and Resilience: A Risk Manager’s Perspective (2011)
Best Practices in Passenger Terminal and Perimeter Security (2011)
Common Issues and Solutions for Travel Safety and Security: The Industry Perspective (2011)
Global Best Practice In The Hospitality Industry (2011)
Global Risks Peculiar to Resorts: Prevention, Management, Litigation (2011)
Global War on Bed Bugs (2011)
Kidnapping: The Theory and Practice of Fear (2011)
Large or Complex Property Claims Resolution – PPT & Summary (2011)
Lessons Learned from Recent Terrorist Attacks (2011)
Managing Risk in Pools, Spas, and Workout Facilities – PPT & Summary (2011)
Mitigating Security/Safety Risks (2011)
The PCI Security Standards Council (2011)
The US Travel Association’s Blue Ribbon Panel on Aviation Security: Findings and Recommendations (2011)
“If You See Something, Say Something” Suspicious Activity Rules: Food & Beverage Specific (2010)
Hotels: Common Vulnerabilities – PPT & Summary (2009)
Something in the Water – PPT & Summary (2009)
A New Approach to Safety (2007)
Bed Bugs & Other Pesky Issues (2007)
CCTVs: The Good, the Bad, and the Ugly (2007)
Developing an Effective Loss Control Program (2007)
Lessons Learned from Katrina (2007)

T

TECHNOLOGY, INTELLECTUAL PROPERTY & CYBER CONCERNS

Crypto NFTs and Alcohol in the Metaverse – Elizabeth DeConti, Gray Robinson – PPT + Summary (2023)
Hospitality Cyber Threats are Alive & Well: Lessons from Recent Incidents – PPT & Summary (2019)
Data Privacy & Security: What the Hospitality Industry Needs to Know – PPT (2018)
The Unintentional Hacker – PPT (2018)
Breached – Cyber Breach Simulation – Simulation & Injection (2017)
Data Security in the Hospitality World (2017)
Unintended Consequences (2017)
Data Security Incident Response Plans – PPT & Summary (2016)
Privacy, Data Security, and the Hospitality Industry: What Changing Laws Mean For You (2016)
Social Media Investigation to Beat Liability & Drive Down Damages – PPT & Summary (2016)
Video Enhancement & Analysis – PPT & Summary (2016)
Anatomy of a Hospitality Data Breach – PPT & Summary (2015)
Demystifying Distribution (2015)
Who Owns the Data? (2015)
Use of Analytics in Dealing with Fraud & Corruption in the Hospitality Industry – PPT & Summary (2015)
The E-Cigarette: Navigating Uncharted Territory (2015)
Data Protection and Cyber Threats: Personal and Business Data at Severe Risk (2014)
E-Discovery and Legal Holds – PPT & Summary (2014)
OSAC: Bridging the Information Gap (2014)
Top Topics – Patent Reform Legislation (2014)
E-Discovery and ESI – Don’t Leave Your Business Exposed (2013)
Data IP Protection (2013)
Data Privacy and Security Issues in the Hospitality Industry (2013)
Perspectives on Non-Traditional Distribution Channels (2013)
Protecting Your IP (2013)
Latest in Biometric Technology (2012 – PPT & Summary, 2013)
Best Practices in Data & IP Protection (2012)
Collision of Myspace, Your Space and Our Space (2012)
Cruise Risks, Threats and Dangers: A Theory (2012)
Current Issues for Internet and Wi-Fi in Hotels and Restaurants (2012)
Department of Homeland Security Resources for Hotels & Travelers (2012)
Mitigating Travel Risks to Africa (2012)
Mitigating Travel Risks to Latin America (2012)
New Hotel Development in the Current Environment (2012)
Operator Key Money, Silver Equity, Loans, and Deficit Guaranties and the Related Subordination, Non-Disturbance and Attornment Issues (2012)
PCI Update: The Cisero’s Case (2012)
Best Practices in Global Data Privacy Issues (2011)
Electronic Payments: The Winds of Change, A Call to Action – PPT & Summary (2011)
Trademark, Copyright and Sweepstakes Basics: Legal Considerations for Marketing, Branding, and Promotions – PPT & Summary (2011)
Media and the Effect of Tourism (2011)
The U.S. Payment Card Industry – PPT & Summary (2010)
The New High Stakes Game – PPT & Summary (2010)
Data Security in the Hospitality Industry – PPT & Summary (2009)
Information and Technology Risk (2009)
Managing Blogs to Avoid the Loss of Trade Secrets – PPT, Summary 1 & Summary 2 (2009)
Post-Breach Remedies (2009)
Security Breach Notifications (2009)
The Road to PCI Compliance: The Marriage of IT, Accounting and the Legal Fields (2009)
The Seven Deadly Sins of PCI Compliance (2009)
Hospitality Online: Protecting Your Valuable Key Words (2007)
Identity Theft in the Hospitality Industry (2006)

TRAVEL & TOURISM

Hospitality Travel 2018: Reading Between the Headlines to Find the Trendlines – PPT & Summary (2018)
A “BIT” About Protecting International Investments (2017)
Human Trafficking: Legal  Risks and Compliance Challenges for In-House Counsel and their Advisors – PPT & Summary (2017)
Fighting Fraud in the Travel Industry in 8 Minutes of Less (2015)
The Hidden Dangers of Travel and Infectious Disease (2015)
Passenger Etiquette (2013)
The Attorney’s Role in Mitigating Human Trafficking (2013)
Trends in Travel Industry Fraud (2013)
What We Have Learned From Recent Travel Disruptions (2013)
Greece (2012)
Human Trafficking: Your Role in the Private Sector Response (2012)
Keeping the Traveler Safe – PPT & Summary (2012)
Managing Political Risk – PPT & Summary (2012)
Travel Industry Fraud (2012)
What Every Travel Buyer and Supplier Needs to Know About Travel Law – PPT & Summary (2012)
Fundamentals and Best Practices of Tourism Security (2011)
GDS Issues 2011: A Seminar for GDS Subscriber (2011)
Human Trafficking: Is the Travel Industry Enabling it? (2011)
Is It Time for Standard Protocols on Medical Travel & Tourism? (2011)
Jurisdictional Issues with Virtual Tour Ops and OTAs (2011)
Keeping Afloat: What Happens When Jurisdictional Problems Occur (2011)
Special Resort Liability Issues (2011)
Trademark Enforcement – Stopping Counterfeiters At the Border and At Events (2011)
When Problems Arise: What to Expect from Consulates and Embassies (2011)
Noroviruses: Q&A (2009)

U

UNIONS & COLLECTIVE BARGAINING

A National Labor Relations Update Under the Biden Administration as It Relates to Hospitality Employers – Robert Bernstein, Laner Muchin – PPT + Summary (2023)
Collective Bargaining in the New Economy: What to Expect at the Bargaining Table in 2013 (2013)
The Evolution of a Union Campaign (2011)
Key Legislation Regarding the EFCA (2009)
NLRA – Union Organizing (2009)
Recent Developments in Unions and Collective Bargaining – PPT & Summary (2009)
Union Organizing in the Hospitality Industry: A Report from the Front (2007)