Housekeeping: Back injuries remain the nation’s number one workplace safety problem – Volume 13, No. 1 (January, February)
Preventing back injuries is a major workplace safety challenge in any industry. The lodging industry is no exception, especially in housekeeping departments. On-premise laundry workers who load and unload heavy loads of linens, housemen who transport soiled and freshly laundered linens or trash, and room attendants who flip mattresses on a regular basis are all prime candidates for a lower back injury. According to the Bureau of Labor Statistics (BLS), more than one million workers in the United States suffer back injuries each year, with back injuries accounting for one of every five workplace injuries or illnesses.ately.
Risk Management: Don’t be afraid to help guests in danger – Volume 13, No. 1 (January, February)
Thousands of people pass through a typical lodging property during the course of a year. These patrons range in age and health. They are on site for a variety of activities including conference meetings, social functions, recreation, dining or visiting the bar, or as overnight guests. With such a variety of guests involved in a wide range of activities, it stands to reason that over time some of these guests may have an accident or take ill while on property. These situations may require the immediate intervention of a staff member of the property in order to prevent further injury or to possibly save a life. Often, hotel and restaurant employees are reluctant to offer assistance fearing that it may expose them to liability for further injury.Employees should not be afraid to help, to the extent that they have the ability and are trained to do so. Owners and managers, who accept money in return for hospitality services, must foresee that at some time, a guest will need immediate medical attention. In the case of choking or the onset of a heart attack, some guests may not be able to wait more than a few moments for paramedics to arrive. Hence, hospitality professionals have a moral and ethical duty to prepare themselves to aid guests in danger, when warranted.