August 6, 2013 By Dr. John Hogan, CHA CHMS CHE CHO The two questions posed in this article were prompted by last week’s news in the American media. They both deal with purchases that were substantially lower than the sale of the same assets over the last decade. I’m referring to the $70 million sale ...Read more
Dear Hospitality Professional: HELLO! The Mid-Atlantic ADA Center at TransCen, Inc., and researchers at the University of Maryland at College Park, are conducting a survey of your experiences with providing reasonable accommodations to employees with disabilities in the hotel and lodging industry. We hope our study’s findings will guide development of training and technical assistance activities for ...
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There is no legal requirement that an employer adopt a dress or appearance policy, but many restaurant and hospitality employers are looking to create (or maintain) a certain image. For good business reasons, hospitality employers adopt policies regulating dress and appearance in their workplaces. Employers may not only dictate uniform requirements, but they may expect a certain style and ...Read more
As more reports of bed bug incidents surface, travel managers may want to ask the following questions of a destination: Has the hotel identified bed bugs on the premises in the last twenty-four months?If so, what steps did the hotel take to eliminate the infestation?What types of preventative training occur at the hotel?How frequently does ...Read more
Workplace violence has become an all too often occurrence these days. I’m still surprised at the lack of planning for terminations. In many cases, senior management is telling security and HR they are over reacting. Duty of Care requires that you protect people from harm where you know there is a potential risk. If you don’t take ...
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For most Americans, the notion of being kidnapped and held for ransom is nothing more than the plot to a good action movie. For international business travelers, wealthy, or high-profile individuals living and traveling abroad (or individuals perceived as such), however, kidnapping can be a very real threat. Kidnapping for ransom has historically been a ...Read more
The problem of employee theft in hotels is an age-old problem. Businesses lose billion of dollars each year in employee theft. And hotels, by nature, present numerous opportunities for employee theft from guests and the house. Theft in a hotel can take many forms – from identity theft to credit card fraud to theft of ...Read more