How Technology Bridges The Duty Of Care Gap

Keeping business travelers safe means keeping them informed and connected to their company and duty of care team. A report from BCD Travel’s Research & Innovation team explores ways travel managers can use emerging technologies like chatbots and artificial intelligence to bridge the duty of care gap; anticipate trouble before it happens; and save precious time when it does.

Download Duty of care, Emerging Technology and Travel Management. Short on time? Check out this infographic.

What’s inside the report

  • How travel managers can use machine learning to better prepare travelers for trips and take preventive action to minimize disruptions
  • Blockchain’s potential for fast, accurate and secure traveler data
  • How bots and chatbots help travel managers fulfill their duty of care commitments
  • Using virtual and augmented reality to guide travelers through a destination or share their situation with support staff
  • How the Internet of Things and telemetric systems can be used to track travelers and potentially assess their well-being

The duty of care report is the fourth in a six-part series on emerging technologies and corporate travel management. Find all the reports published so far at

Download the Travel Risk Survival Kit for strategies and solutions to manage the hazards ahead.

BCD Travel

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive, and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with almost 13,800 creative, committed and experienced people. And it’s how we maintain the industry’s most consistent client retention rate, with 2018 sales of US$27.1 billion. For more information, visit

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