Accessible Meetings, Events and Conferences Guide and “at your “at your service” 20-minute film features disability leaders offering tips for customers with a variety of disabilities.
For the past nine years, the Mid-Atlantic ADA Center (one of 10 regional ADA information centers of the ADA National Network) has spearheaded the ADA National Network’s “Hospitality Initiative” – to create its critically-acclaimed portfolio of valuable resources for hoteliers, restaurateurs, customer-facing businesses, along with state and local governments.
Both resources are free of charge and can be found at www.ADAhospitality.org. They are ideal to strengthen marketing outreach to guests with disabilities and to plan accessible events. Compiled from nine years of feedback from trainings, guest columns, articles and/or Webinars with the American Hotel & Lodging Association (AH&LA), National Restaurant Association (NRA) and Asian American Hotel Owners Association (AAHOA), the two new resources anticipate the needs of front-line staff and are great disability-savvy tools to support staff that interface with guests with a wide variety of disabilities. For HR staff, the film can be used as a training tool for existing staff and to on-board new staff, coupled with the ADA National Network’s ADA – Title I Employment on-line course that offers continuing education credits from the HR Certification Institute: http://www.adainfo.org/training/ada-title-i-employment-requirements
The disability market segment boasts $220 billion in purchasing power – that’s more than the coveted teen market. For more information, additional free resources, and to access the Accessible Meetings, Events and Conferences Guide, “at your service” 20-minute film and two-minute Preview in English, Spanish , open captions and audio descriptions, visit www.ADAhospitality.org.