Travel & Transport

Passenger plane coming out of laptop screen symbolizing online ticketing

Online Travel Update: The Spotlight on SMB Initiatives, Coalition Against Fake Reviews, and the Real Costs to Hoteliers

by Greg Duff in Legal, Lodging, Technology, Travel. Posted November 30, 2023

Google Trial Continues to Provide Interesting Insight into OTAs Online Advertising. In last week’s Update, we featured the testimony of a senior Booking Holdings executive. This week, we feature the testimony of a former senior Expedia executive. Rival Platforms Form New Coalition to Fight Fake Reviews. Much was written this past week about several prominent ...

Young Caribbean woman paying at the reception desk as checking out

Online Travel Update: California Tackles Hidden Fees, Hopper’s Supplier Shift, and Booking.com’s Advertising Strategy

by Greg Duff in Legal, Lodging, Travel. Posted November 21, 2023

Resort fees garnered most of the industry’s headlines this past week as California’s governor signed legislation prohibiting hidden fees and the Federal Trade Commission finally released its proposed federal trade regulation – “Rule on Unfair or Deceptive Fees.” The good news is that both laws appear to apply equally to suppliers and third party distribution ...

Body of an Airplane Flying Through Dark Clouds

Travel Risk Practices for a Dynamic World

by Dale Buckner in Risk Management, Safety & Security, Travel. Posted October 3, 2023

Even in destinations with seemingly low risk, it is essential for corporations to have robust travel risk management protocols and response plans in place as part of their duty of care obligation to their workforce. Fires swept across the Hawaiian Island of Maui, causing substantial damage to property, and tragically, a significant loss of life. ...

brush painting green an aircraft. Greenwashing malpractice, Zero emissions, SAF or Sustainable Aviation Fuel, Circular economy, net CO2 emissions or biofuel concepts.

Carbon Neutrality Suit Against Delta Airlines Signals the Arrival Time of “Greenwashing” Litigation

by Foley Lardner in Legal, Travel. Posted August 1, 2023

A recent class action filed against Delta Airlines is among the first major consumer cases targeting claims of carbon neutrality. The complaint, filed in Mayanna Berrin v. Delta Airlines Inc., No. 2:23-cv-04150 (C.D. Cal.) on May 30, 2023, in the United States District Court for the Central District of California, takes aim at Delta Airlines’ “carbon neutral” representations, ...

Risk Management: Attendee Health Issues/Illness

by Cassie Grenemeier in Risk Management, Safety & Security. Posted September 8, 2018

In order to have the most comprehensive risk management plan, you have to cover a wide array of situations that can impact your meeting. It is easy to think of the big things, like storms, terrorist attacks and other events that have the potential to shut down an entire city. But, we also need to ...

Risk Management – Alcohol and Recreational Marijuana – Meetings & Events

by Cassie Grenemeier in Insurance & Loss Prevention, Lodging, Risk Management. Posted June 9, 2018

Hosting a meeting or event can open your company up to risk and liability. It is important to carefully examine each event individually, looking for what could go wrong, weaknesses and specific threats or hazards. Although this seems like a negative approach, it is actually a positive: after all, you want to make sure your ...

The traveler’s guide to keeping electronic devices secure during international travel

by Mark Dauner in Risk Management, Safety & Security, Technology, Travel. Posted October 12, 2017

From the first time I traveled overseas in 1996 to my most recent international trip this past November it’s safe to say that international communication has gotten a little easier. Smartphones, laptops, high-speed wireless networks and wifi have made staying connected to home while you’re abroad a trivial task. Unfortunately that massive leap forward in ...