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Active Shooting: It Can’t Happen Here

by admin in Food & Beverage, Insurance & Loss Prevention, Lodging, Safety & Security, Travel. Posted July 28, 2014

After almost every active shooting in the United States the residents of the victim city invariably say, “It can’t happen here”. But it does and in every state. From Hawaii and Alaska to Maine and Florida, active shooter deaths or workplace violence homicides have plagued communities. No state is immune. No community is unaffected by its brutality, insanity ...

Hotel Rebranding: Time for a Change?

by Claire Hawkins in Hotel Development, Legal, Lodging. Posted June 17, 2014

Is hotel re-branding trending, and is that a further sign of the recovering lodging industry? There have been a number of announced changes in hotel names and brands in the last few months, and while this may or may not signify an economic uptick, you can be assured that there has been a lot of ...

How Travel Buyers Can Help End Child Trafficking

by Michelle Guelbart in Lodging, Safety & Security, Travel. Posted June 1, 2014

The Problem With the use of online classified ads, child trafficking has moved off the streets and behind the closed doors of local hotel rooms. Youth are targeted and manipulated by pimps who transport victims from city to city via U.S. owned airlines and buses. Exploiters use hotel rooms as venues to abuse children, knowing that systems are not ...

Chinese Investment in the U.S. Hotel Industry

by Richard Gluck in Hotel Development, Lodging. Posted May 19, 2014

We have all seen the growth of Chinese investment in the U.S. hotel industry, but this is only the tip of the Chinese investment iceberg in acquiring U.S. management expertise and technology to fuel the growth of the hospitality and hotel industry in China itself. With the robust growth of its national economy and an ...

Recent Hotel Incidents Serve as Cautionary Tales of Carbon Monoxide Health and Legal Risks

by admin in Insurance & Loss Prevention, Lodging, Safety & Security. Posted March 26, 2014

Recently media exposure regarding the dangers of carbon monoxide poisoning in hotels, motels, and resorts has seemed to increase. The issue has garnered attention among such major media outlets as ABC News’ 20/20,USA Today, andCNN. With good reason – a 2013 USA Today investigation showed that, “eight people have died and at least 170 others have been treated ...

Sex Trafficking: Some Common Indicators and Trends

by Steve Cocco in Lodging, Safety & Security. Posted March 25, 2014

In advance of the summer travel season in the US and Europe, many hotel chains and other hospitality industry providers review their security protocols with the intention of offering a more secure and pleasant stay for their guests. Plumbing and flooring repairs, lighting and electrical fixture updates and enhanced landscaping all offer increased aesthetic value ...

Prioritizing Responses at the Front Desk During Busy Times

by admin in Lodging. Posted March 23, 2014

Put yourself in this scenario: You are working the front desk alone at a select-service hotel and as fate would have it everything explodes all at once. There are two guests waiting to be checked in, a third guest is seeking directions to a nearby restaurant, the phone is ringing off the hook, you can hear an incoming fax arriving, ...

Understanding the Breakeven Point when It Comes to Room Revenue

by William Frye in Hotel Development, Lodging. Posted March 3, 2014

Sometimes it can be confusing understanding whether your hotel actually made a profit last evening, last month, or last year. While limited-service hotels typically only generate revenue from guestroom sales, and perhaps phone calls made from guestrooms, in-room movies purchased, or vending machine revenues, select-service and full-service hotels can have a more difficult task because ...

Costa Mesa to Slap Hotels with Fines for Too Many Police Calls

by Bradley Zint in Legal, Lodging. Posted February 27, 2014

Costa Mesa hotels will have to pay a fine if they attract an “excessive” amount of police attention under a new law aimed at properties run by what one City Council member referred to as “slumlords. Under the ordinance approved Tuesday, motels and hotels could incur fines of hundreds of dollars if they generate above ...

Hotel Safety and Security As a Guest Amenity

by Chris McGoey in Lodging, Safety & Security. Posted February 26, 2014

Hotel safety and security is a growing concern among travelers throughout the world. Let’s face it; traveling is stressful enough without having to worry about becoming a crime victim while away from home. One only has to look at the negative impact on hotel bookings, following a highly publicized tourist attack, to see how important ...

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