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A Crisis of Confidence

Board survey finds gaps between awareness of crisis threats and preparation to handle them A new survey conducted by Forbes Insights on behalf of Deloitte Touche Tohmatsu Limited finds that more than three-quarters (76 percent) of board members believe their companies would respond effectively if a crisis struck tomorrow. But less than half of their companies ...
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Rules for Workplace Social Media Policies That Work

Authors: Kalley Aman and Ruth Seroussi practice labor and employment law and litigation with Buchalter in Los Angeles. EMPLOYEES MAY TURN TO PERSONAL SOCIAL MEDIA accounts or private chat rooms to vent about the workplace without realizing that these communications may be read by their employers. The law recognizes that employers have legitimate interests in disciplining ...
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The Sharing Economy Moves into the B2B Space

As the so-called “sharing economy” continues to expand with new technology and willing consumers, so too do the risks associated with this new terrain.  These firms are leveraging online applications to bring services and consumers together for everything from home rentals, to ride shares to food delivery and child care. Regardless of convenience or demand, ...
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FCC Keeps Blocking Hospitality Wi-Fi Blocking

Late last year, the U.S. Federal Communications Commission took another enforcement step in its aggressive, ongoing campaign against Wi-Fi blocking — the practice of blocking unauthorized Wi-Fi hotspots that let consumers share mobile data access with other devices, like laptops and tablets — in hotels and convention spaces. It released a Notice of Apparent Liability ...
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What Risks Will Emerge in 2016?

Our world is advancing at a pace that invites innovation at breakneck speed, encouraging companies to jump into untested waters. Whether it is new, disruptive technologies – such as drones – or just a new way of doing business – such as the sharing economy – the risks are not fully known. New loss-control technologies and regulations ...
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Digital. Why Should Hospitality Companies Care?

By Amitava “Chats” Chatterjee What is Digital?In Hospitality Upgrade’s summer 2015 issue, R.P. Rama, VP and CTO/CIO of IHM Hotels, said, “The biggest impact arising from technology advancement that we have had to deal with can be attributed to the rise of millennials, centennials and the proliferation of digital technologies and channels. Given their deep adoption of ...
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How May I Help You: Top Legal Departments Take On the Challenges of the Hospitality Industry

When asked about the biggest challenges faced today by legal departments in the hospitality industry, the response from Stephen Barth, founder of HospitalityLawyer.com, could be summarized in one word: compliance. Barth, who has more than two decades worth of experience in hospitality operations, has recently seen an upward momentum of the number of U.S.-based hospitality ...
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What the Hospitality Industry Needs to Know about Website Accessibility Guidelines

Do private businesses, including restaurants, hotels and travel businesses who offer services to the public through their website (i.e., sell a product or service on the website) have to make their websites accessible to persons with disabilities? While the answer to that question is almost certainly “yes,” it has still not been conclusively answered by ...
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Anatomy of a Hotel Data Breach

Data breach incidents have dominated the news in 2014, and they are only becoming more frequent and damaging. Every industry and every type of business has been a victim of cyber intruders or other types of data loss or theft. Information criminals take everything from sensitive corporate trade secrets to customer or employee personal information, ...
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