It has been said that in an insurance policy “the large print giveth and the fine print taketh away.” To avoid this from happening, a few caveats are in order. When you buy liability coverage for your hotel or restaurant operation, you should receive a measure of protection and peace of mind, but for some ...Read more
Employee theft is a significant source of loss in the hospitality industry. Reports have found that 34% of employees in the 18-29 age bracket believe that stealing from their employer is justifiable. It is believed that as much as one-third of all restaurant failures are due, in significant part, to theft by employees, and the ...Read more
If you read Part 1 of this article, you should already be convinced of the importance of addressing domestic violence in your organization and hopefully, you’re ready to learn how to develop and implement an in-house program. This piece will layout the steps to building, launching, and maintaining an effective, cost saving (and possibly life ...
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According to a recent study from Deloitte, reputational risk and fallout from bad public relations are now considered the top risk mitigation priorities for large companies. While many senior executives say they are making progress on strategic risk management issues, the broad spectrum of companies polled reported that reputational risk concerns have risen from third ...Read more
In traffic yesterday, I saw a bumper sticker that read “Dogs have owners, cats have staff.” Given the sticker was surrounded by other feline-themed paraphernalia, I surmised that the driver was boasting about her personal capacity to successfully coexist with Tigger, Boots, or whatever the name she gave to her cat, regardless if the cat ...Read more
One nightmare scenario faced by hotel and resort executives is dealing with the former guest who claims that he or she contracted a fungal or bacterial illness at their establishment. True or not, the last thing that a hotel or resort wants associated with its name is “fungus” or “bacteria.” Yet with the increasingly widespread usage of social media and anonymous access ...Read more
1428Executive Summary: Event Security and Site Protection Conferences, meetings, and tradeshows can be a great way for organizations to showcase themselves to the public, discuss important issues, and boost employee morale. However, high profile events can present operational and reputational risks if they are not conducted effectively. Security issues, in particular, can hamper operations and ...Read more