Technology - HospitalityLawyer.com®

Anatomy of a Hotel Data Breach

by Sandy Garfinkel in Lodging, Safety & Security, Technology. Posted November 10, 2015

Data breach incidents have dominated the news in 2014, and they are only becoming more frequent and damaging. Every industry and every type of business has been a victim of cyber intruders or other types of data loss or theft. Information criminals take everything from sensitive corporate trade secrets to customer or employee personal information, ...

FCC TAKES ON HOSPITALITY WI-FI MANAGEMENT AGAIN: MORE SANCTIONS, UNRESOLVED CONCERNS

by Post & Schell in Legal, Technology. Posted November 4, 2015

co-authored by Abraham J. Rein & Charles W. Spitz On Monday, November 2nd, the Federal Communications Commission (FCC) took more enforcement steps in its campaign against Wi-Fi blocking – the practice of blocking unauthorized Wi-Fi hotspots that let consumers share mobile data access with other devices, like laptops and tablets – in hotels and convention ...

Cyber and Privacy Risk Advisory

by Willis in Risk Management, Technology. Posted November 3, 2015

Hospitality Industry Spotlight by Gamelah Palagonia Senior Vice President, Finex Hoteliers have long been major hacking targets – a trend that is likely to continue given the volume of credit and debit card transactions the industry processes. While all business should assess and implement comprehensive privacy and data security policies to ensure adequate protection of ...

What You Should Know Before Monitoring Your Employees and Guests

by Lonnie Giamela in Human Resources, Legal, Lodging, Technology. Posted October 29, 2015

Co-authored by John Marvos Employees can make or break businesses in the service industry. While customer service oriented employees create a luxurious experience at a lesser establishment, employees that don’t prioritize customer service can ruin a guest’s experience even at the most finely-appointed hotel. However, managers and supervisors cannot always be present to recognize and ...

Credit Card Fraud Liability Shift is Here

by Benjamin Lambiotte in Technology. Posted October 14, 2015

Most credit and debit cards in the U.S., and the point of sale terminals and ATMs that read them, still use “magnetic stripe” technology. Magnetic stripes are obsolete and relatively insecure, allowing fraudulent practices such as “skimming” (acquiring cardholder and account data by “reading” the strip, and then making fraudulent transactions or counterfeit cards). Magnetic ...

Amtrak says to suspend national rail service without safety extension: letter

by Thomson Reuters in Legal, Technology, Travel. Posted October 8, 2015

Amtrak has told U.S. lawmakers that it will suspend service on its national network in mid-December unless Congress extends a Dec. 31 deadline for implementing advanced safety technology, according to an Oct. 5 letter from Amtrak reviewed by Reuters. The letter, addressed to Senate Commerce Committee Chairman John Thune, a South Dakota Republican, says service ...

Hotels Fight Back Against Sites Like Expedia and Priceline

by Aaron Kessler in Technology, Travel. Posted September 3, 2015

Co-authored by Julie Weed For years, travelers have been drawn to online sites like Expedia, Travelocity, Orbitz and Priceline to find and reserve hotel rooms, flights and rental cars. Hotels welcomed the system — or at least learned to live with it — even though the business came at the cost of substantial commissions. But ...

Technology to Keep Swimmers Safe

by Jennifer Jolly in Technology. Posted August 24, 2015

On a hot summer afternoon in July, my friend’s 8-year-old son Cody nearly drowned in a backyard swimming pool. There were two moms supervising and only one other family in the water. It was quiet and calm, and those watching him thought he was just trying to see how long he could hold his breath. ...

Will the New E-Verify Security Enhancement Help or Hurt?

by Andrew Merills in Safety & Security, Technology. Posted August 6, 2015

Co-authored by Justin S. Coffey and Nicole Brooks. “E-Verify” is an internet-based system, operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). Used in conjunction with Form I-9, Employment Eligibility Verification, it allows employers to verify the identity and employment eligibility of new employees. In light of widespread criticism that ...

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