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The New Hospitality Balancing Act: Leveraging Artificial Intelligence While Showing Care for Your Guests

by Fisher Phillips in Hotel Development, Lodging, Technology. Posted December 26, 2023

Hospitality is all about people: making them feel welcome, comfortable, and appreciated. Excellent guest experiences often center around attentive service and a personal touch. So what would happen if some of that human element were augmented by artificial intelligence – or replaced by it? Would it improve service, or make it feel robotic? In this ...

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AI Notetaking Tools Are All the Rage – But Should You Use Them? Employers Should Weigh These Risks First

by Fisher Phillips in Risk Management, Technology. Posted November 2, 2023

Perhaps you’ve asked an employee to take notes during a Zoom meeting, but they complained the task is difficult to manage while collaborating with teammates. Maybe you intended to document everything that transpired during an important call about a new strategic plan, but conversations moved too fast to track. Artificial intelligence can be a valuable ...

7 Steps to Upskill Your Workforce for the AI Era

by Fisher Phillips in Human Resources, Technology. Posted October 24, 2023

How prepared is your workforce for the ongoing AI revolution? It’s not about replacing humans with robots – it’s about reshaping the roles of your employees. As Executive Chairman of the World Economic Forum Klaus Schwab recently said, “In the new world, it’s not the big fish which eats the small fish, it’s the fast ...

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Are You Properly Paying Your Bell Staff? 5 Top Questions for Hotels that Take a Tip Credit

by Fisher Phillips in Human Resources, Legal. Posted October 10, 2023

Hotel staff often include a mix of tipped and non-tipped jobs, but following wage and hour rules isn’t always easy, particularly if employees perform a variety of tasks. Some workers — such as servers and bartenders — may neatly fit into the “tipped employee” category, but you may have more difficulty determining whether other workers ...

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EEOC Breaks New Ground by Settling First-Ever AI Discrimination Lawsuit: 10 Pointers to Avoid Robot Bias

by Fisher Phillips in Human Resources, Technology. Posted September 28, 2023

We’ve reached another milestone in the AI revolution: the federal agency charged with enforcing anti-bias laws just recorded its first-ever settlement in a case involving AI discrimination in the workplace. The Equal Employment Opportunity Commission’s (EEOC’s) August 9 legal filing in a New York federal court revealed that a tutoring company agreed to pay $365,000 ...

Labor Department’s Proposed Overtime Rule Could Raise Salary Floor to $55k: Here Are 8 Ways Employers Can Prepare Now

by Fisher Phillips in Human Resources, Legal. Posted September 21, 2023

Employers may need to adjust their pay practices now that the Labor Department has issued its long-anticipated proposal to raise the salary threshold for exempt employees – a change that could make more of your employees eligible for overtime premiums. The U.S. Department of Labor (DOL) announced today that it intends to significantly raise the ...

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Using Employees’ Requested Pronouns: It’s About Dignity, Respect and Minimizing Legal Risks

by Fisher Phillips in Human Resources, Legal. Posted September 12, 2023

As employers strive to create inclusive and compliant workplaces, you should note that using an employee’s requested pronouns not only conveys respect but also helps you stay in compliance with anti-discrimination laws. In fact, the Equal Employment Opportunity Commission (EEOC) takes the position that intentionally and repeatedly using the wrong pronouns to refer to LGBTQ+ ...

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5 Tips to Avoid Workplace Retaliation Claims

by Fisher Phillips in Human Resources, Legal. Posted September 7, 2023

Employers know how important it is to comply with workplace anti-discrimination laws – but equally important is ensuring that employees who complain about perceived discrimination are not retaliated against for doing so, even if the underlying claim is never proved. Why is this so important? Retaliation is the most common type of claim filed with ...

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What Employers Can Learn from the Lizzo Lawsuit: Tips to Avoid Hostile Workplace Allegations

by Fisher Phillips in Human Resources, Legal. Posted August 24, 2023

Singer-songwriter Lizzo was all over the headlines last week — but not for one of her latest hit songs. Instead, the Grammy-award-winning entertainer was sued by three former dancers asserting various claims, including hostile work environment and discrimination. While Lizzo and her brand denied the allegations, the situation is a cautionary tale for employers and ...

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Weighing the Pros and Cons of Monitoring Remote Workers: 5 Tips for Employers

by Fisher Phillips in Human Resources, Technology. Posted August 17, 2023

Remote and hybrid work arrangements continue to reshape the way employers approach performance management, and many organizations are turning to technology to help supervise offsite workers. Whether an employer simply notes when remote workers are available online through a platform such as Teams or Slack or uses more sophisticated software to track keystrokes and other ...

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