Lodging

Passenger plane coming out of laptop screen symbolizing online ticketing

Online Travel Update: The Spotlight on SMB Initiatives, Coalition Against Fake Reviews, and the Real Costs to Hoteliers

by Greg Duff in Legal, Lodging, Technology, Travel. Posted November 30, 2023

Google Trial Continues to Provide Interesting Insight into OTAs Online Advertising. In last week’s Update, we featured the testimony of a senior Booking Holdings executive. This week, we feature the testimony of a former senior Expedia executive. Rival Platforms Form New Coalition to Fight Fake Reviews. Much was written this past week about several prominent ...

An Apple iPhone 6s displaying the Expedia application homepage on the screen while laying next to an American passport.

Online Travel Update: Expedia’s Asia/Pacific Expansion, Hopper’s Operational Shifts, and an ADA Case Update

by Greg Duff in Human Resources, Legal, Lodging, Travel. Posted November 28, 2023

This Update features a variety of stories, including the latest on Hopper and its apparent ongoing transition. Enjoy.

Back view of young brunette chamber maid in uniform carrying stack of clean white towels for guests while entering one of rooms

How to Safely Respond to Medical Episodes in a Hotel

by HospitalityLawyer.com in Legal, Lodging, Safety & Security. Posted October 17, 2023

At some point in their careers, hotel employees may be required to respond to a medical episode in one of the following circumstances: For the non-medical career professional, responding to a medical episode may be unnerving. The COVID-19 pandemic has added to the growing list of concerns of first responders along with the fear of ...

Focused male bellhop placing bags on luggage cart for a guest check in

Are You Properly Paying Your Bell Staff? 5 Top Questions for Hotels that Take a Tip Credit

by Fisher Phillips in Human Resources, Legal. Posted October 10, 2023

Hotel staff often include a mix of tipped and non-tipped jobs, but following wage and hour rules isn’t always easy, particularly if employees perform a variety of tasks. Some workers — such as servers and bartenders — may neatly fit into the “tipped employee” category, but you may have more difficulty determining whether other workers ...

Man using a key card to enter a hotel room.

Hotel Guest Privacy & Security: The “Keys” of a Secure Guest Experience

by HospitalityLawyer.com in Human Resources, Legal, Lodging, Safety & Security. Posted August 7, 2023

Moderated by Stephen Barth, this recorded presentation features a discussion about the crucial matter of key security and control in the hotel industry. Gain insights from Brad Bonnell, Principal at Hotel Security Group; Paul Frederik, President of Hospitality Security Advisors; Salvatore Caccavale, Principal at Global Hospitality Security Solutions; and Vince Vittatoe, CEO of Vittatoe Consulting. ...

Addictive Prescription drugs With Warning Labels.

Fentanyl in Hotels

by HospitalityLawyer.com in Insurance & Loss Prevention, Legal, Safety & Security. Posted August 3, 2023

Drug overdoses are a significant problem in the United States, killing more than 107,000 people in 2021. Of those deaths, two-thirds were caused by fentanyl, a synthetic opioid that is 50 to 100 times stronger than morphine. While fentanyl is commonly used to manage severe pain, it is also abused, often added to heroin to ...

Two Sides of the Hotel Security Equation

by Hayley Pham in Insurance & Loss Prevention, Legal, Lodging, Risk Management, Safety & Security. Posted May 17, 2018

Recently, as we were planning and executing two conferences at two different hotels, we encountered such totally different perspectives on conference attendee safety that we wondered if we were in a reality TV show. Here’s a look at how that script might play out: Hotel safety protocols Scene I Exterior: London, England. Upscale major branded ...

Hotel Operators Need to Address the Asymmetric Threat

by Security Strategies Today in Hotel Development, Risk Management, Safety & Security. Posted February 22, 2018

It’s happened again-a terrible attack on a hotel, followed a few days later by the deadly commandeering of an ambulance and its subsequent use as a bomb. Afghanistan, more than 16 years after the US and its NATO allies first launched an all-out assault on the Taliban and Al Qaeda, continues to be a hotbed ...

The Attack on the Waldorf-Astoria Hotel That Never Happened

by Hayley Pham in Lodging, Safety & Security. Posted August 8, 2016

Fred Burton of Stratfor reflects on his “experience as a counter terrorism agent for the U.S. State Department” with this piece on the investigation surrounding the terrorist infatuation with this popular and historic New York hotel. He covers his teams approach to stop the attack cycle and analyzes their “counter-surveillance methods” Click here to download ...

What is a Safe Floor? – Expert Article

by Robson Forensic in Food & Beverage, Insurance & Loss Prevention, Lodging, Safety & Security. Posted April 26, 2016

Do you provide a safe floor for your guests? What about your employees? Slip, trip, and fall injuries are accidents; however, they could be the result of not providing a safe floor. Although each case is unique, there have been found to be “common factors” in these situations. Anthony Shinsky of Robson Forensic explores what ...