Lodging - HospitalityLawyer.com®

Two Sides of the Hotel Security Equation

by Hayley Pham in Insurance & Loss Prevention, Legal, Lodging, Risk Management, Safety & Security. Posted May 17, 2018

Recently, as we were planning and executing two conferences at two different hotels, we encountered such totally different perspectives on conference attendee safety that we wondered if we were in a reality TV show. Here’s a look at how that script might play out: Hotel safety protocols Scene I Exterior: London, England. Upscale major branded ...

Hotel and Large Venue Security: An Evolving Threat Environment Requires Innovative Practices

by Steve Cocco in Hotel Development, Lodging, Risk Management, Safety & Security. Posted May 15, 2018

Much has been said and written of late with regard to the need to address hotel and large venue security, like sports stadiums, in the aftermath of the October 1, 2017 mass shooting in the vicinity of the Mandalay Bay hotel in Las Vegas. But six months after the attack, in which 58 people were ...

Hotel Operators Need to Address the Asymmetric Threat

by Security Strategies Today in Hotel Development, Risk Management, Safety & Security. Posted February 22, 2018

It’s happened again-a terrible attack on a hotel, followed a few days later by the deadly commandeering of an ambulance and its subsequent use as a bomb. Afghanistan, more than 16 years after the US and its NATO allies first launched an all-out assault on the Taliban and Al Qaeda, continues to be a hotbed ...

Top Tips for New Hotel Brands Entering the US Market

by Gosia Kosturek in Hotel Development. Posted February 20, 2018

As travelers are becoming more particular about their vacations and especially the hotels that they visit, hotel companies have been rushing to develop brands that provide distinctive experiences for even the most discerning traveler from dog friendly amenities to sustainability focused properties. Companies bringing these new hotel brands into the US market include established U.S. ...

Surf’s Up! Don’t Become The Next Victim Of A Surfing Suit

by Michelle Anderson in Food & Beverage, Hotel Development, Insurance & Loss Prevention, Legal, Technology. Posted December 30, 2017

The past few years have seen a steep increase in litigation brought against hospitality businesses under Title III of the Americans with Disabilities Act (ADA). These suits often contend that certain aspects of a building, bathroom, or parking lot do not comply with the ADA’s detailed standards and regulations. With the goal of creating a ...

Defending Trade Secrets In The Gig Economy

by Corey Goerdt in Food & Beverage, Hotel Development, Legal, Risk Management, Safety & Security. Posted November 25, 2017

Waking up to news of another major data breach seems to have become a daily routine. On the front pages and cable news, we hear about hackers, rogue governments, and shadowy figures involved with these data breaches. But too often we overlook the fact that most data breaches are not the stuff of Tom Clancy ...

How Text Messaging Will Give You an Edge in Hotel Customer Satisfaction

by Ken Rhie in Hotel Development, Technology. Posted September 14, 2017

When you want to improve your hotel guest’s experience, it’s crucial to build up the ways in which you communicate with your guests. While emails and phone calls are useful, text messaging for hotels is an efficient and direct way to ensure that your customers are satisfied. Texting gives you instant access to your guests, ...

Hotels Hit With Loyalty Program Patent Demand Letters

by Justin Bragiel in Hotel Development, Legal. Posted August 8, 2017

A number of hotels in Texas and around the U.S. are receiving alleged patent infringement demand letters related to hotel loyalty (rewards) programs. The demand letters were created by the organization “JBSHBM, LLC.,” and relate to allegations that a hotel is violating JBSHBM’s patent rights by participating in hotel brand loyalty programs. See a sample ...

How ‘Ban-the-Box’ Ordinances Complicate Hiring at Hotels

by Elliott Mest in Human Resources, Legal. Posted March 8, 2017

Beginning Jan. 22, Los Angeles enacted the Fair Chance Ordinance, a so-called “ban-the-box” law that prevents employers from investigating the criminal histories of potential employees before submitting a conditional offer of employment. The goal of the law is to evaluate potential employees without acknowledging criminal history, but it also complicates the employment process. Michelle Sumner, ...

Hackers Use New Tactic at Austrian Hotel: Locking the Doors

by Dan Bilefsky in Insurance & Loss Prevention, Legal, Lodging, Risk Management, Safety & Security. Posted January 31, 2017

Hackers Use New Tactic at Austrian Hotel: Locking Doors The ransom demand arrived one recent morning by email, after about a dozen guests were locked out of their rooms at the lakeside Alpine hotel in Austria. The electronic key system at the picturesque Romantik Seehotel Jaegerwirt had been infiltrated, and the hotel was locked out ...

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