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Hotel Pools: Another Potentially Hazardous Amenity

We wrote about the hazards inherent in hotel balconies last week, but that isn’t the only potentially troublesome amenity that hotel owners and operators must review. Hotel swimming pools seem innocuous enough to most guests and hotel staff, but as a deep body of water, they present a drowning hazard nonetheless. Hotel management should consider ...
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Staying Vigilant for Your Guests: Hotel Safety, Scam Awareness, and Hacking Defense

No guest wants to feel insecure about the safety of his/her person, belongings, and bank account when staying at a hotel. No hotel owner wants his/her guests to feel this way, either! But the threat exists, and in our world of rapidly advancing technology, it evolves by the day. Hotel owners must take effective, adaptive ...
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The JOBS Act: Potential Impact on the Sale of Hotel Condominium Units

Co-authored by Brian L. Belt Changes in federal securities laws—namely,  the loosening of rules on solicitation and advertising—may have opened up a new vista for investors and speculators, such that the sale of hotel condominium units could become both more profitable and more common.  What follows are details of these changes and their expected impact. ...
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Passing Credit Card Swipe Fees to Employees and Guests

Our national hospitality practice frequently advises restaurant owners and operators on whether it is legal for employers to pass credit card swipe fees onto employees or even to guests, and the short answer is, yes, in most states. But whether an employer wants to actually pass along this charge and risk alienating their staff or ...
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Suction Entrapment in Hotel Swimming Pools

Background In June of 2002, 7-year old Virginia Graeme Baker drowned when she became stuck to the suction drain outlet of a hot tub.  Baker, who had been swimming without assistance since age 3, was trapped underwater against the drain by the suction force of the water flowing into the drain.  She was unable to ...
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A Hotelier’s Guide to Serious Wi-Fi

Major online hospitality outlets like Hotel Industry Magazine and Travel Daily UK are announcing the results of a NETGEAR study in which two-thirds of business travelers reported they would not return to a hotel that offers inadequate wireless service. Now, we can’t find a direct link to that survey, and the findings do encourage the purchase of the technology ...
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4 Best Practices for Hotels to Win Chargeback Disputes over Smoking Violation Fees

by in Lodging. Posted June 26, 2015
Recently, the hotel industry has been wrestling with a growing trend.  A guest whom the hotel suspects violated smoking policies by smoking in his room or inside the hotel itself has his credit card charged for the violation fee after leaving the hotel. The guest either promptly or eventually disputes this charge, denying the alleged ...
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