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Person's Ringing Service Bell Hold By Robot On Turquoise Background

The New Hospitality Balancing Act: Leveraging Artificial Intelligence While Showing Care for Your Guests

by in Hotel Development, Lodging, Technology. Posted December 26, 2023
Hospitality is all about people: making them feel welcome, comfortable, and appreciated. Excellent guest experiences often center around attentive service and a personal touch. So what would happen if some of that human element were augmented by artificial intelligence – or replaced by it? Would it improve service, or make it feel robotic? In this ...
Tags Artificial Intelligence Fisher Phillips Hospitality Hospitality Industry Hotels Technology
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Back view of young brunette chamber maid in uniform carrying stack of clean white towels for guests while entering one of rooms

How to Safely Respond to Medical Episodes in a Hotel

by in Legal, Lodging, Safety & Security. Posted October 17, 2023
At some point in their careers, hotel employees may be required to respond to a medical episode in one of the following circumstances: For the non-medical career professional, responding to a medical episode may be unnerving. The COVID-19 pandemic has added to the growing list of concerns of first responders along with the fear of ...
Tags Fentanyl Health Hotel Safety Hotels Legal Issue Lodging Safety and Security
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Focused male bellhop placing bags on luggage cart for a guest check in

Are You Properly Paying Your Bell Staff? 5 Top Questions for Hotels that Take a Tip Credit

by in Human Resources, Legal. Posted October 10, 2023
Hotel staff often include a mix of tipped and non-tipped jobs, but following wage and hour rules isn’t always easy, particularly if employees perform a variety of tasks. Some workers — such as servers and bartenders — may neatly fit into the “tipped employee” category, but you may have more difficulty determining whether other workers ...
Tags Fisher Phillips Hospitality Industry Hotels Human Resources Labor and Employment Legal Issue Lodging Tips & Tipping
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Man using a key card to enter a hotel room.

Hotel Guest Privacy & Security: The “Keys” of a Secure Guest Experience

by in Human Resources, Legal, Lodging, Safety & Security. Posted August 7, 2023
Moderated by Stephen Barth, this recorded presentation features a discussion about the crucial matter of key security and control in the hotel industry. Gain insights from Brad Bonnell, Principal at Hotel Security Group; Paul Frederik, President of Hospitality Security Advisors; Salvatore Caccavale, Principal at Global Hospitality Security Solutions; and Vince Vittatoe, CEO of Vittatoe Consulting. ...
Tags Hotels Legal Issue Lodging Safety and Security Video
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Addictive Prescription drugs With Warning Labels.

Fentanyl in Hotels

by in Insurance & Loss Prevention, Legal, Safety & Security. Posted August 3, 2023
Drug overdoses are a significant problem in the United States, killing more than 107,000 people in 2021. Of those deaths, two-thirds were caused by fentanyl, a synthetic opioid that is 50 to 100 times stronger than morphine. While fentanyl is commonly used to manage severe pain, it is also abused, often added to heroin to ...
Tags Drugs Fentanyl Health Hotels Lodging Safety and Security
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Addictive Prescription drugs With Warning Labels.

Fentanyl in Hotels

by in Human Resources, Lodging, Risk Management, Safety & Security. Posted April 11, 2023
Moderated by Stephen Barth, this recorded presentation features a discussion about fentanyl in the hospitality industry. Gain insights from Brad Bonnell, Principal at Hotel Security Group; Sherri Foster, Director of Safety & Security at Extended Stay America Management; Salvatore Caccavale, Principal at Global Hospitality Security Solutions; and Marshall Gilinsky, Shareholder at Anderson Kill. The presentation ...
Tags Drug Abuse Drugs Health Hotels Video
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Resources to Combat the Coronavirus

by in Coronavirus (COVID-19), Featured, Food & Beverage, Lodging, Risk Management, Safety & Security, Travel. Posted March 7, 2020
This ConvergeBlog post features several articles that provide valuable information about COVID-10, or the Coronavirus. It is our hope that these articles can assist the travel and hospitality industries to combat the virus and manage the risks that come with it. We will continue to add links with updated information and valuable tips For more ...
Tags Coronavirus COVID-19 Employment Innovation Employment Law Health Hotels Insurance Meetings & Events Remote Working Restaurants
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people in white medical face mask

Pandemics and the Lodging Industry

by in Coronavirus (COVID-19), Lodging, Risk Management, Safety & Security. Posted March 5, 2020
As of the writing of this article, the Coronavirus pandemic is only a few weeks old, yet it is clear that this event is already having a significant impact on the travel industry. The World Health Organization (WHO) has declared the virus, now known as COVID-19, a global health emergency, and individual governments have imposed ...
Tags Coronavirus Health Hotels HVS Pandemics SARS
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Court Stresses the Need for a Business to Provide an Accessibility Statement on its Website

by in Food & Beverage, Legal, Lodging, Technology. Posted January 23, 2020
In 2018 and 2019, there were approximately 5,000 federal lawsuits filed against hotels, restaurants, stores, and other places of public accommodation alleging that their websites violated Title III of the Americans with Disabilities Act (“ADA”). In all likelihood this number of lawsuits will increase in 2020 now that the U.S. Supreme Court has declined to ...
Tags Accessibility ADA Conn Maciel Carey Hotels Internet of Things Restaurants Websites
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