Employee Management - HospitalityLawyer.com®

How Text Messaging Will Give You an Edge in Hotel Customer Satisfaction

by Ken Rhie in Hotel Development, Technology. Posted September 14, 2017

When you want to improve your hotel guest’s experience, it’s crucial to build up the ways in which you communicate with your guests. While emails and phone calls are useful, text messaging for hotels is an efficient and direct way to ensure that your customers are satisfied. Texting gives you instant access to your guests, ...

The inside threat: Why employee behavior and opinions impact cyber risk

by Willis in Insurance & Loss Prevention, Risk Management, Safety & Security, Technology. Posted May 24, 2016

by Adeola Adele, Patrick Kulesa The human element as a risk factor in data security breaches is as enduring as it is troubling. Compromised laptops and phishing email scams continue to appeal to hackers as avenues to damage corporate servers and the confidential, sensitive information they maintain. Effective risk management strategy must therefore acknowledge and ...

Major Changes In Attitudes and Approaches to Workplace Violence Prevention

by Howard Mavity in Insurance & Loss Prevention, Legal, Risk Management. Posted May 24, 2016

We just completed the second of two Fisher Phillips webinars including panelists and contributors who were active and former Department of Homeland Security, Secret Service, and other law enforcement professionals. We solicited questions and concerns from employers and used the panel discussions and preparation to develop more effective practices to prevent and respond to workplace ...

Department of Labor Announces Final Overtime Rule

by Post & Schell in Human Resources, Legal. Posted May 23, 2016

by: Andrea Kirshenbaum Today the U.S. Department of Labor (DOL) formally announced its Final Rule which more than doubles the minimum salary threshold for “executive,” “administrative,” and “professional,” employees to qualify as exempt from overtime pay under the Fair Labor Standards Act (FLSA). The DOL estimates that the Final Rule, which will become effective on ...

Limiting Employees’ Hours to Dodge the ACA’s Employer Mandate Could Violate ERISA

by Cozen O'Connor in Legal. Posted April 12, 2016

In a move that brings many employers’ fears closer to fruition, a federal district court recently ruled that an employee may proceed with a class action lawsuit alleging that her employer violated the Employee Retirement Income Security Act (ERISA) when it reduced employees’ hours to avoid incurring increased costs under the Affordable Care Act (ACA). ...

Employee Traveler Tracking

by Business Travel News in Safety & Security, Technology, Travel. Posted April 6, 2016

Employee Traveler Tracking: Where Are Your Travelers Right Now? Corporate employee traveler tracking should be near the top of every global travel managers list. According to statistics, “71 percent track travelers using TMC itinerary data, 30 percent use credit card data, and 12 percent use GPS via tools that tap into travelers’ mobile devices”, and ...

Wage and Hour Woes

by Fisher Phillips in Human Resources. Posted March 31, 2016

Wage and hour woes in the hospitality industry Andria Ryan of Fisher & Phillips provides an in-depth look at the wage and hour woes including penalities and areas known for violations. Are you prepared for an unannounced visit from the DOL? There are a number of areas that are of particular concern regarding the hospitality ...

Social Media and the NLRA Lessons for Hospitality Employers

by Post & Schell in Food & Beverage, Human Resources, Lodging, Technology. Posted March 31, 2016

Social Media and the NLRA for Hospitality Employers Social media has endless and valuable opportunities for the hospitality industry. From “valuable marketing” to connecting on a more personal level with consumers, social media can make or break a brand. However, in order to “maintain a positive reputation” on a world-wide platform like Twitter, it is ...

What You Should Know Before Monitoring Your Employees and Guests

by Lonnie Giamela in Human Resources, Legal, Lodging, Technology. Posted October 29, 2015

Co-authored by John Marvos Employees can make or break businesses in the service industry. While customer service oriented employees create a luxurious experience at a lesser establishment, employees that don’t prioritize customer service can ruin a guest’s experience even at the most finely-appointed hotel. However, managers and supervisors cannot always be present to recognize and ...

Five Evolving Issues Confronting Employers in the Hospitality Industry

by Jeffrey Ruzal in Human Resources, Legal. Posted October 14, 2015

As the hospitality industry continues to grow and expand, one common goal is to provide all-inclusive experiences for visitors and patrons. Unfortunately, given the breadth of the goods and services offered to the public and the workforce employed to supply these experiences, the hospitality industry is also providing plaintiffs’ attorneys and government regulators with their ...

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