Technology - HospitalityLawyer.com®

Asian Senior businesswoman executive travelling by a personal car.

Traveling Safely Abroad: Choosing Alternatives to Uber and Lyft

by Global Guardian in Risk Management, Safety & Security, Travel. Posted January 2, 2024

While rideshare apps like Uber and Lyft are predominately safe and reliable, they may not offer adequate security for travelers—learn more about transportation alternatives for secure travel when abroad. When traveling for work or pleasure, visitors need to decide how they’ll get around an unfamiliar destination. Rideshare apps like Uber and Lyft have revolutionized the ...

Person's Ringing Service Bell Hold By Robot On Turquoise Background

The New Hospitality Balancing Act: Leveraging Artificial Intelligence While Showing Care for Your Guests

by Fisher Phillips in Hotel Development, Lodging, Technology. Posted December 26, 2023

Hospitality is all about people: making them feel welcome, comfortable, and appreciated. Excellent guest experiences often center around attentive service and a personal touch. So what would happen if some of that human element were augmented by artificial intelligence – or replaced by it? Would it improve service, or make it feel robotic? In this ...

Social media applications X, instagram, LinkedIn, discord, reddit, Threads, Facebook on smart phone screen.

Employers, Take Note: New York Law Will Prohibit Access to Employees’ Private Social Media Accounts

by Anderson Kill in Human Resources, Legal, Technology. Posted December 19, 2023

We recall the following well-publicized Facebook posting from a number of years ago: The photograph of a young man, in a very smoke-filled room, wearing a Grateful Dead t-shirt and holding a very large marijuana cigarette. The caption read: “I like to smoke a giant spliff on week-ends.” Needless to say, any employer who viewed ...

Businesswoman using laptop in the departure area at airport

Using Public Wi-Fi While Traveling? Here’s How to Protect Yourself

by Global Guardian in Insurance & Loss Prevention, Legal, Risk Management, Safety & Security, Technology, Travel. Posted December 14, 2023

Learn about the security risks associate with using public Wi-Fi and review practical tips to ensure your digital safety while on the road. In a world where staying connected is paramount, public Wi-Fi spots have become ubiquitous. These convenient networks offer an instant gateway to the online world, where you can connect with family and ...

Search for air travel information. Air ticket booking for travel

Earnings Reports Reveal Surge for Expedia and Booking, While Google’s Trial and IHG Innovations Make Waves in Travel

by Greg Duff in Lodging, Technology, Travel. Posted December 7, 2023

It is earnings season, which makes for a longer Update than usual:

Electronic brain and Concept of artificial intelligence(AI). Graphic of a digital brain and Human head outline made from circuit board, connecting on dark blue background.

AI Can Serve Up More Tricks Than Treats

by Michelle Schaap in Safety & Security, Technology. Posted December 5, 2023

On Halloween, it is fun to dress up and pretend to be someone else; online, however, when people “masquerade” as someone else, it can lead to scams, fraud, identity theft and more. With artificial intelligence (“AI”) tools readily available, it has become much easier for bad actors to dupe people into sharing credentials, providing access ...

Passenger plane coming out of laptop screen symbolizing online ticketing

Online Travel Update: The Spotlight on SMB Initiatives, Coalition Against Fake Reviews, and the Real Costs to Hoteliers

by Greg Duff in Legal, Lodging, Technology, Travel. Posted November 30, 2023

Google Trial Continues to Provide Interesting Insight into OTAs Online Advertising. In last week’s Update, we featured the testimony of a senior Booking Holdings executive. This week, we feature the testimony of a former senior Expedia executive. Rival Platforms Form New Coalition to Fight Fake Reviews. Much was written this past week about several prominent ...

Young Caribbean woman paying at the reception desk as checking out

Online Travel Update: California Tackles Hidden Fees, Hopper’s Supplier Shift, and Booking.com’s Advertising Strategy

by Greg Duff in Legal, Lodging, Travel. Posted November 21, 2023

Resort fees garnered most of the industry’s headlines this past week as California’s governor signed legislation prohibiting hidden fees and the Federal Trade Commission finally released its proposed federal trade regulation – “Rule on Unfair or Deceptive Fees.” The good news is that both laws appear to apply equally to suppliers and third party distribution ...

Robotic hand pressing a keyboard on a laptop 3D rendering

AI Notetaking Tools Are All the Rage – But Should You Use Them? Employers Should Weigh These Risks First

by Fisher Phillips in Risk Management, Technology. Posted November 2, 2023

Perhaps you’ve asked an employee to take notes during a Zoom meeting, but they complained the task is difficult to manage while collaborating with teammates. Maybe you intended to document everything that transpired during an important call about a new strategic plan, but conversations moved too fast to track. Artificial intelligence can be a valuable ...

Ransomware Malware Attack. Business Computer Hacked. Security Breach

Are cyberattacks an OSHA Issue?

by John Ho in Human Resources, Insurance & Loss Prevention, Legal, Risk Management, Safety & Security. Posted October 31, 2023

As technology evolves, unfortunately, so do ways to hack that technology. The recent cyberattacks in several casinos in Las Vegas are just one recent example of the growing concern about cyberattacks on businesses and the tremendous consequences and liability that may result from such attacks. Could OSHA be one such concern? At first blush, any ...

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